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研究生: 陳宛非
Wan Fei, Chen
論文名稱: 行動載具使用對組織成員知識分享行為影響之研究
A Study of Mobile Devices’ Usage Influences on Knowledge Sharing Behavior for Organizational Members
指導教授: 戴建耘
Dai, Jiann-Yun
張明文
Chang, Ming-Wen
學位類別: 博士
Doctor
系所名稱: 工業教育學系
Department of Industrial Education
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 215
中文關鍵詞: 行動載具科技接受模式知識分享行為
英文關鍵詞: Mobile device, Technology Acceptance Model, Knowledge Sharing Behavior
論文種類: 學術論文
相關次數: 點閱:281下載:0
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  • 隨著網際網路及行動載具科技快速進步,除了帶動了虛擬社群的發展,知識分享的機會與管道也更為多元、便利,然而知識管理的觀念逐漸受到重視,各產業機構為能有效整合內部功能,大多以資訊科技來輔助知識傳遞與分享。本研究為了探討各產業機構之組織成員使用行動載具之應用程度對於知識分享之影響,以臺灣各產業組織成員為研究對象,根據科技接受模式與知識分享行為作為理論基礎,建構適合產業機構評估導入行動載具應用之「行動化知識分享行為量表」。本研究採用問卷調查,經八週回收有效樣本為779份。再以回收樣本資料,透過描述統計、獨立樣本t考驗、單因子變異數分析、典型相關及簡單迴歸分析等統計方法處理資料分析,本研究發現:
    一、臺灣產業機構之組織成員在不同「性別」、「年齡」、「教育程度」、「公司所在地」、「產業別」、「服務機構成立時間」、「員工人數」、「資訊管理部門(MIS)人數」、「工作年資」、「職級」對於使用行動載具之應用程度進行知識分享之行為呈現正向影響;而在「職級」是未達顯著的。
    二、在「知識分享行為」影響因素之驗證,得知:(1)知覺易用性、主觀規範、工作關聯性對於「知覺有用性」有顯著正向影響;(2)電腦自我效能、電腦趣味性對「知覺易用性」有顯著正向影響;(3)知覺有用性、知覺易用性對於「使用行為意願」有顯著正向影響;(4)知覺有用性、使用行為意願對於「資訊分享行為」有顯著正向影響;(5)「資訊分享行為」對於「知識分享行為」有顯著正向影響。
    本研究結果與結論,可提供各產業機構主管瞭解導入行動載具的使用對於資訊傳遞、知識分享的影響,期盼有助於組織降低內部溝通障礙、強化組織扁平化之運作與流程再造。

    As the rapid progressing of the Internet and mobile devices, it not merely accelerates the development of virtual communities but also multiplies the chances for the knowledge sharing which makes it more convenient and easier to access than the time before Internet. Therefore, the concept of knowledge management has been gradually valued by associate corporate enterprises. In order to effectively integrate functions within every industry organization, most companies have been relying on the information technology (IT) to assist knowledge transmission and knowledge sharing. The thesis aimed at investigating the influences on how members from every industry organization in Taiwan applying mobile devices to help knowledge sharing. By studying each industry organization members in Taiwan as the research object, the study was theoretically based on Technology Acceptance Model (TAM) and Knowledge Sharing Behavior (KSB) and therefore came forth the Mobilization Knowledge Sharing Behavior Scale (MKSBS) in which tailored especially for industry organizational evaluations into the appliances of mobile devices. This study was taken under questionnaire surveys. 779 valid samples were recollected through 8 weeks and were analyzed under descriptive statistics, independent sample t test, one-way ANOVA, canonical correlation, and simple regression analysis, and other statistical methods for data analysis. The results are as follows:
    1. Organization members from Taiwan industries have positive behavioral differences in knowledge sharing via mobile devices among genders, ages, educational backgrounds, working areas, industry categories, the time of service agencies established, numbers of employees, numbers of employees in MIS (Management Information Services) department, Seniority, and ranks. But there weren’t significant differences specifically in ranks nonetheless.
    2. From the validation of knowledge sharing behavior factor affecting model, it shows that:
    a. Perceived ease of use, subject norm, and job relevance have significantly positive influences on perceived usefulness.
    b. Computer self-efficiency and computer playfulness have significantly positive influences on perceived ease of use.
    c. Perceived usefulness and perceived ease of use have significantly positive influences on usage behavior intention.
    d. Perceived usefulness and usage behavior intention have significantly positive influences on information sharing behavior.
    e. Information sharing behavior has significantly positive influences on knowledge sharing behavior.
    The result of this thesis can be provided for heads of industry organizations as a further understanding in the influences of mobile devices on information transmission and knowledge sharing, expected to help reducing communication barriers within an organization, enforcing the operational privileges of horizontal organization, and business process reengineering (BPR).

    目錄 謝誌 I 中文摘要 III 英文摘要 V 表目錄 XI 圖目錄 XV 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 6 第三節 待答問題 7 第四節 重要名詞定義 8 第五節 研究範圍與限制 11 第二章 文獻探討 14 第一節 行動載具發展現況 14 第二節 科技接受模式 25 第三節 知識管理與知識分享 38 第三章 研究設計與實施 52 第一節 研究架構與方法 52 第二節 研究流程與步驟 54 第三節 研究假設 58 第四節 研究對象 61 第五節 研究工具 62 第四章 研究發現與討論 85 第一節 樣本特性之描述性分析 85 第二節 不同「背景變項」在研究變項的差異性分析 91 第三節 研究變項間之相關性分析 138 第四節 研究變項因果關係之驗證 141 第五章 結論與建議 147 第一節 結論 147 第二節 建議 159 參考文獻 163 附錄一 行動化之知識分享行為量表(原始問卷) 195 附錄二 行動化之知識分享行為量表(修改意見) 203 附錄三 行動化之知識分享行為量表(正式問卷) 211 表目錄 表1-1 國內期刊以便利抽樣進行之研究整理 12 表2- 1 科技接受模式外部變項解釋彙整表 28 表2-2 社會影響力變項之解釋表 29 表2-3 知覺有用性的決定因素 30 表2-4 知覺易用性的決定因素 31 表2-5 學者對知識分享之觀點整理表 45 表2-6 知識分享之原則與管道彙整表 48 表3-1 問卷採用學術論文之參考來源 63 表3-2 問卷之各變項衡量題項 63 表3-3 「行動化知識分享行為量表」之項目分析 68 表3-4專家評定之名單 71 表3-5「知覺有用性」構面之分層因素分析結果 73 表3-6「知覺易用性」構面之分層因素分析結果 73 表3-7 「主觀規範」構面之分層因素分析結果 74 表3-8 「工作關聯性」構面之分層因素分析結果 75 表3-9 「電腦自我效能」構面之分層因素分析結果 76 表3-10 「電腦趣味性」構面之分層因素分析結果 76 表3-11 「使用行為意願」構面之分層因素分析結果 77 表3-12 「資訊分享行為」構面之分層因素分析結果 78 表3-13 「行動載具使用對於知識分享行為」構面之分層因素分析結果 79 表3-14 「行動載具使用對於知識分享行為」量表」之信度分析 79 表3-15 「知覺有用性」構面之信度分析結果 80 表3-16 「知覺易用性」構面之信度分析結果 80 表3-17 「主觀規範」構面之信度分析結果 81 表3-18 「工作關聯性」構面之信度分析結果 81 表3-19 「電腦自我效能」構面之信度分析結果 82 表3-20 「電腦趣味性」構面之信度分析結果 82 表3-21 「使用行為意願」構面之信度分析結果 83 表3-22 「資訊分享行為」構面之信度分析結果 83 表3-23 「知識分享行為」構面之信度分析結果 84 表4-1 研究問卷 85 表4-2 研究樣本在性別背景變項之描述性統計分析表 86 表4-3 研究樣本在年齡背景變項之描述性統計分析表 86 表4-4 研究樣本在教育程度背景變項之描述性統計分析表 87 表4-5 研究樣本在公司所在地區背景變項之描述性統計分析表 87 表4-6 研究樣本在產業別背景變項之描述性統計分析表 87 表4-7 研究樣本在服務機構成立時間背景變項之描述性統計分析表 88 表4-8 研究樣本在員工人數背景變項之描述性統計分析表 88 表4-9 研究樣本在資訊管理部門人數分析背景變項之描述性統計分析表 89 表4-10 研究樣本在擔任本職位工作年資背景變項之描述性統計分析 89 表4-11 研究樣本目前的職級資背景變項之描述性統計分析 90 表4-12 不同「性別」在行動載具之「科技接受度」與「知識分享行為」上的T檢定摘要表 91 表4-13 不同「年齡」使用者在行動載具之「科技接受度」與「知識分享行為」上的變異數分析表 93 表4-14 不同「教育程度」使用者在行動載具之「科技接受度」與「知識分享行為」上的變異數分析表 96 表4-15 不同「公司所在地區」使用者在行動載具之「科技接受度」與「知識分享行為」上的變異數分析表 102 表4-16 不同「產業別」之使用者在行動載具之「科技接受度」與「知識分享行為」上的變異數分析表 105 表4-17 不同「服務機構成立時間」使用者在行動載具之「科技接受度」與「知識分享行為」上的變異數分析表 110 表4-18 不同「員工人數」使用者在行動載具之「科技接受度」與「知識分享行為」上的變異數分析表 115 表4-19 不同「資訊管理部門(MIS)人數」在行動載具之「科技接受度」與「知識分享行為」的差異性分析 119 表4-20 不同「工作年資」在行動載具之「科技接受度」與「知識分享行為」的差異性分析 122 表4-21 不同「職級」在行動載具之「科技接受度」與「知識分享行為」的差異性分析 126 表4-22 研究構面之相關分析總表 140 表4-23 「主觀規範」、「工作關聯性」預測「知覺有用性」之迴歸分析摘要表 141 表4-24 「電腦自我效能」、「電腦趣味性」預測「知覺易用性」之迴歸分析摘要表 142 表4-25 「知覺有用性」、「知覺易用性」預測「使用行為意願」之迴歸分析摘要表 143 表4-26 「知覺有用性」、「使用行為意願」預測「資訊分享行為」之迴歸分析摘要表 144 表4-27 「資訊分享行為」預測「知識分享行為」之迴歸分析摘要表 145 表4-28 研究假設驗證與徑路分析結果 146 表5-1 研究假設驗證與結果 154 圖目錄 圖2-1 電子書與閱讀器的時間軸 18 圖2-2 預估電子書及閱讀器需求發展 20 圖2-3 行動應用程式APPS下載趨勢 21 圖2-4 整合行銷研究與科技擴散模型預估電子書閱讀器市場規模 23 圖2-5 科技接受模式 26 圖2-6 科技接受模式TAM2 27 圖2-7 科技接受模式TAM 3 35 圖2-8 知識轉換螺旋與自我超越過程(SECI MODEL) 39 圖3-1 研究架構圖 53 圖3-2 研究變項與資料分析對照圖 56 圖3-3 研究流程圖 57 圖3-4 研究假設圖 58 圖4-1 不同性別之行動載具使用偏好分析 131 圖4-2 不同年齡之行動載具使用偏好分析 132 圖4-3 不同教育程度之行動載具使用偏好分析 133 圖4-4 不同公司所在地之行動載具使用偏好分析 133 圖4-5 不同產業別之行動載具使用偏好分析 134 圖4-6 服務機構不同成立時間之行動載具使用偏好分析 135 圖4-7 不同員工人數之行動載具使用偏好分析 135 圖4-8 不同資訊管理部門(MIS)人數之行動載具使用偏好分析 136 圖4-9 不同工作年資之行動載具使用偏好分析 137 圖4-10 不同職級之行動載具使用偏好分析 137 圖4-11 研究架構路徑圖 145

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