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研究生: 梁又文
Liang, Yo-Wen
論文名稱: 友善女性之智慧型大眾運輸場域移動輔助系統
Female-friendly - Intelligent Mobility Assistance for Subjects Using the Public Transportation System across the Space
指導教授: 梁桂嘉
Liang, Kuei-Chia
學位類別: 碩士
Master
系所名稱: 設計學系
Department of Design
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 137
中文關鍵詞: 友善女性使用者中心設計產品設計生活形態大眾運輸
英文關鍵詞: Female-friendly, User-centered design, Product design, Lifestyle, Public transportation
論文種類: 學術論文
相關次數: 點閱:143下載:9
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  • 在傳統工業社會,以男性為主體之社會價值觀或以男性為主的設計氛圍中,女性對於其所在之生活空間往往會感到許多的不便利性。隨著商業與知識經濟時代的來臨,女性對於各種類空間的參與度明顯與男性不相上下。本研究目的著重於導入友善女性之觀念,針對利用大眾運輸工具的使用者,發展在各個空間場域移動時所需要的輔助系統,以協助使用者能有效率與效用的進行空間移動。
    首先透過文獻探討,針對使用者為中心和性別與空間關係的相關議題,以及RFID和GPS等技術之應用來進行分析與歸納。然後透過訪談與觀察的方法實地調查,來瞭解與歸納使用過程中各空間場域的關係,以及其他在移動過程中所需的服務或需求。結果可以歸納出八個主要問題點:1.招呼方式的不便與危險;2.資訊不足;3.來車判讀不易;4.車況難以掌控;5.缺少來車提醒;6.因為不小心過站;7.下車按鈴的不便;8.離開站點到目的地缺少指引等問題。
    本研究根據前述過程所歸納的架構與資訊,以及運用相關的技術整合,發展出人在空間場域移動過程所需要的輔助系統。最後運用焦點團體法來進行專家意見的諮詢與討論,並進行系統的最後修正。系統包含了六大功能,分別是1.搭乘(Call);2.資訊(Information);3.顯示(Display);4.提醒(Warning);5.下車(Get off);6.導航(GPS)。本研究之結果能達成協助使用者-特別是女性-在空間場域的移動中,能更有連結化、系統化、效能化的設計目的。

    In the traditional industrial society, the social and design values are mainly male-oriented, therefore, the results will lead a lot inconvenience for the female with their living space. With the era of commerce and knowledge-based economy, women's participation in various kinds of space is obviously comparable with man. In this research, we aim to incorporate the concept of female-friendly and expect to develop the intelligent mobility assistance for subjects using the public transportation system across the space efficiently and effectively.

    At first, the study reviews the literature of user-centre design, issues of sex and spatial relationship, innovation theory, relevant principles of sociology, and the application in technology, such as RFID and GPS, etc.. Then, field studies by interview and observation methods are applied to understand the users in the course of every space and the relations between the spaces, and other necessary services or demands in the course of moving. The result can generalize eight main problems: 1. the way of calling is inconvenient and dangerous; 2. inefficient information; 3. difficulty in reading the sign of bus; 4. difficulty in knowing bus position and arriving time; 5. enhance visual and audio warning signal; 6. missing the intended bus stop; 7. inconvenience in using the get off button; 8. lack of the travel information.

    The intelligent mobility assistance can be developed according to those structures and information, and with relevant technology incorporated. Finally, research method of focused-group is used to consult experts’ opinions for revising the developed system. The system includes six functions: 1.call; 2. information; 3. display; 4. warning; 5.get off; 6. GPS. We anticipate that this research will achieve the purpose of user-friendly, especially female-friendly, in the movement of crossing the space connectedly, systematically and efficiently.

    摘要……………………………………………………………………………………i Abstract ………………………………………………………………………………ii 謝誌 …………………………………………………………………………………iii 總目錄 ………………………………………………………………………………iv 表目錄 ………………………………………………………………………………vi 圖目錄 ……………………………………………………………………………viii 附錄 …………………………………………………………………………………x 第一章 緒論 …………………………………………………………………………1 1.1 研究背景 ………………………………………………………………………1 1.2 研究動機 ………………………………………………………………………4 1.3 研究目的 ………………………………………………………………………6 1.4 研究架構與流程 ………………………………………………………………7 1.5 研究範圍與限制 ………………………………………………………………8 1.6 研究的困難 ……………………………………………………………………8 第二章 文獻探討 ……………………………………………………………………9 2.1 使用者中心設計 ………………………………………………………………9 2.1.1 使用者中心設計之思潮 …………………………………………………9 2.1.2 使用者中心設計之模式…………………………………………………11 2.1.3 使用者中心設計之內容…………………………………………………16 2.1.4 使用性工程………………………………………………………………23 2.2 性別空間 ……………………………………………………………………27 2.2.1 性別思維…………………………………………………………………28 2.2.2 性別空間概述……………………………………………………………28 2.2.3 不平等的空間規劃………………………………………………………30 2.3 智慧型輔助系統應用 ………………………………………………………32 2.3.1 無線射頻識別……………………………………………………………32 2.3.2 無線識別的發展概述……………………………………………………33 2.3.3 無線射頻識別的應用……………………………………………………35 2.3.4 全球衛星定位系統………………………………………………………38 2.3.5 全球衛星定位系統的基本原理…………………………………………38 2.3.6 全球衛星定位系統的應用………………………………………………40 第三章 研究方法與創作策略………………………………………………………45 3.1 實地訪查階段 ………………………………………………………………45 3.1.1 參與觀察法特性…………………………………………………………45 3.1.2 參與觀察法之執行………………………………………………………46 3.2 使用者訪談 …………………………………………………………………51 3.2.1 訪談法之特性……………………………………………………………52 3.2.2 深入訪談法之執行………………………………………………………53 3.3 輔助移動系統概念發展 ……………………………………………………54 3.3.1 系統概念發展……………………………………………………………54 3.3.2 系統設計…………………………………………………………………55 3.4 專家意見徵詢 ………………………………………………………………56 3.4.1 焦點團體法概述…………………………………………………………56 3.4.2 焦點團體法的執行………………………………………………………56 3.5 輔助移動系統修正 …………………………………………………………57 第四章 研究結果與創作……………………………………………………………58 4.1 參與觀察之記錄 ……………………………………………………………58 4.1.1 觀察公車場域移動之記錄………………………………………………58 4.1.2 觀察捷運場域移動之記錄………………………………………………64 4.2 深入訪談之記錄 ……………………………………………………………68 4.3 輔助移動系統概念發展結果 ………………………………………………69 4.3.1 系統概念發展結果………………………………………………………69 4.3.2 初步系統設計-第一階段設計結果 ……………………………………78 4.4 焦點團體之評估結果 ………………………………………………………94 4.5 系統設計修正-第二階段設計結果…………………………………………100 4.5.1 主畫面A之設計修正 …………………………………………………100 4.5.2 畫面A-1之設計修正 …………………………………………………102 4.5.3 畫面A-2之設計修正 …………………………………………………104 4.5.4 畫面A-3之設計修正 …………………………………………………107 4.5.5 畫面A-4之設計修正 …………………………………………………110 4.5.6 畫面A-5之設計修正 …………………………………………………113 4.5.7 畫面A-6之設計修正 …………………………………………………114 4.5.8 系統流程之修正 ………………………………………………………117 第五章 結論與建議 ………………………………………………………………119 5.1 研究結論 ……………………………………………………………………119 5.1.1 女性於大眾運輸空間的場域移動問題 ………………………………119 5.1.2 針對問題之輔助系統概念發展 ………………………………………122 5.2 未來研究之建議 ……………………………………………………………123 5.2.1 未來於女性其他族群的研究 …………………………………………123 5.2.2 未來於小孩或老人的研究 ……………………………………………124 參考文獻……………………………………………………………………………125 附錄…………………………………………………………………………………132

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