簡易檢索 / 詳目顯示

研究生: 曾歆媄
Mery Zeng Xin Mei
論文名稱: 轉型領導與員工留任:員工犬儒主義、員工年齡和工作動機的調節和中介作用
Transformational Leadership and Employee Retention:A Moderated-Mediating Role of Employee Cynicism, Employee Age, and Work Motivation
指導教授: 周佳敏
Chou, Chia-Min
口試委員: 周佳敏
Chou, Chia-Min
許書瑋
Hsu, Shu-Wei
簡忠仁
Chien, Chung-Jen
口試日期: 2024/07/18
學位類別: 碩士
Master
系所名稱: 管理研究所
Graduate Institute of Management
論文出版年: 2024
畢業學年度: 112
語文別: 英文
論文頁數: 79
中文關鍵詞: 轉型領導工作動機員工留任員工犬儒主義員工年齡
英文關鍵詞: Transformational Leadership, Work Motivation, Employee Retention, Employee Cynicism, Employee Age
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202401562
論文種類: 學術論文
相關次數: 點閱:98下載:4
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 日益高漲的人才需求以及公司間的激烈競爭使得組織難以留住有經驗、技能和才華的員工。公司必須確定員工離開組織的原因,以找到有效的措施來防止這一問題。本研究基於自我決定理論,探討轉型領導如何通過不同類型的工作動機影響員工留任的不同組成部分。它還檢查了員工年齡和性格特徵(包括犬儒主義)等個人因素,以及這些方面如何影響員工留在組織中的決定。本研究採取量化方法,優點在於能從大量員工中收集數據並在短時間內進行數據收集。數據來自於使用網絡平台SurveyMonkey 收集的346 名全職台灣員工。數據採用統計軟件 “Statistical Package for the Social Sciences”(SPSS) 進行評估。具體而言,"Smart Partial Least Squares” (PLS)用於路徑建模、測量模型和自助法以測試假設。PLS-SEM 的結果表明,內在動機部分中介了轉型領導與情感承諾之間的關係。認同調節和投射調節也部分中介了與規範性承諾的聯繫,而外在調節部分中介了轉型領導與持續性承諾之間的關係。此外,更高程度的員工犬儒主義削弱了轉型領導與認同調節之間的關係,間接影響情感承諾與規範性承諾。同時,員工年齡負向調節了轉型領導與規範性承諾和持續性承諾之間的關係。

    The high demand for talent and intense competition among companies make it challenging for organizations to keep experienced, skilled, and talented workers. It is mandatory to determine why employees leave their organizations to find effective measures to prevent this problem. Based on self-determination theory, this study illustrates how transformational leadership influences different components of employee retention through various types of work motivations. The study aims to evaluate the factors impacting employee retention by examining the role of various types of work motivation. It also examines individual factors such as employee age and personality traits, including cynicism, and how these factors influence an employee's decision to remain with an organization. The approach taken in this study was quantitative, providing the advantage of gathering data from a large sample of employees and facilitating data collection within a short period. Data were obtained from 346 full-time Taiwanese employees using the internet platform SurveyMonkey. The data were evaluated using the Statistical Package for the Social Sciences”(SPSS). Specifically, “Smart Partial Least Squares” (PLS) was used in path modeling, measurement models, and bootstrapping to test hypotheses. The PLS-SEM findings indicate that intrinsic motivation partially mediates the relationship between transformational leadership and affective commitment. Identified regulation and introjected regulation also partially mediate the link to normative commitment, while external regulation partially mediates the relationship between transformational leadership and continuance commitment. Additionally, higher levels of employee cynicism weaken the relationship between transformational leadership and identified regulation, indirectly affecting affective and normative commitment. Meanwhile, employee age negatively moderates the relationship between transformational leadership and both normative and continuance commitment.

    ACKNOWLEDGEMENT .................................................................................................................... i CHINESE ABSTRACT ....................................................................................................................... ii ENGLISH ABSTRACT...................................................................................................................... iii TABLE OF CONTENTS ................................................................................................................... iv LIST OF TABLES .............................................................................................................................. vi LIST OF FIGURES ........................................................................................................................... vii CHAPTER I INTRODUCTION ...................................................................................................... 1 1.1 Research Background .......................................................................................................... 1 1.2 Research Gaps ..................................................................................................................... 3 1.3 Research Objectives ............................................................................................................ 4 1.4 Research Questions .............................................................................................................. 4 1.5 Significance of the Study ..................................................................................................... 5 CHAPTER II LITERATURE REVIEW ......................................................................................... 6 2.1 Transformational Leadership .............................................................................................. 6 2.2 Work Motivation ................................................................................................................ 8 2.3 Employee Retention ......................................................................................................... 10 2.4 Transformational Leadership and Employee Retention ................................................... 11 2.5 Transformational Leadership, Work Motivation and Employee Retention ..................... 13 2.6 Employee Cynicism ........................................................................................................... 16 2.6.1 Employee Cynicism, Transformational Leadership, and Identified Regulation ... 18 2.7 Employee Age ................................................................................................................... 19 2.7.1 Employee Age and Transformational Leadership ................................................. 19 2.7.2 Employee Age and Normative Commitment ........................................................ 20 2.7.3 Employee Age and Continuance Commitment ..................................................... 20 CHAPTER III METHODOLOGY ................................................................................................ 21 3.1 Research Framework ......................................................................................................... 21 3.2 Research Hypotheses ......................................................................................................... 22 3.3 Data Collection Procedures ............................................................................................... 23 3.4 Measurement Instruments .................................................................................................. 25 3.5 Data Analysis Method ....................................................................................................... 33 3.5.1 Statistical Analysis ................................................................................................ 33 3.5.2 Correlation Analysis ............................................................................................. 33 3.5.3 Regression/Coefficient of Determination (R²) ..................................................... 34 CHAPTER IV RESULTS ............................................................................................................... 35 4.1 Descriptive Statistics ......................................................................................................... 35 4.1.1 Sample Characteristics .......................................................................................... 35 4.1.2 Descriptive Statistic Analysis ............................................................................... 39 4.1.3 Correlation Analysis ............................................................................................. 40 4.2 Common Method Variance Analysis ................................................................................ 46 4.3 Measurement Model .......................................................................................................... 46 4.3.1 Instrument Validity and Reliability ....................................................................... 46 4.4 Structural Model ................................................................................................................ 47 4.4.1 Multicollinearity Analysis ..................................................................................... 47 4.4.2 Coefficient of Determination (R²) Analysis ......................................................... 48 4.5 Hypotheses Testing ............................................................................................................ 49 CHAPTER V DISCUSSION AND CONCLUSION ..................................................................... 56 5.1 Summary of Findings ....................................................................................................... 56 5.2 Theoretical Implications .................................................................................................... 58 5.3 Practical Implications ....................................................................................................... 59 5.4 Limitations of the Study ................................................................................................... 61 5.5 Recommendations for Future Research ............................................................................ 61 REFERENCES ................................................................................................................................... 63

    Ab Hamid, M. R., Sami, W., & Sidek, M. M. (2017, September). Discriminant validity assessment: Use of Fornell & Larcker criterion versus HTMT criterion. In Journal of Physics: Conference Series. 890(1), 012163. IOP Publishing.
    Aburub, B. S. H. (2020). Employee retention & Engagement solution. Open Journal of Business and Management, 8, 2805-2837. https://doi.org/10.4236/ojbm.2020.86173
    Ackerman, P. L., Beier, M. E., & Bowen, K. R. (2002). What we really know about our abilities and our knowledge. Personality and Individual Differences, 33(4), 587-605. https://doi.org/10.1016/S0191-8869(01)00174-X
    Al-Quraan, A. B. (2016). Impact of transformational leadership on organizational commitment: case study at Jordan Ahli bank. European Journal of Business and Management, 8(31), 145-156.
    Al Zefeiti, S. M. (2017). The influence of transformational leadership behaviours on organizational commitment in Omani Governmental Organizations. International Journal of Business and Management, 12(4), 111-122. ttps://doi.org/10.5539/ijbm.v12n4p111
    Alam, M. M., & Mohammad, J. F. (2010). Level of job satisfaction and intent to leave among Malaysian nurses. Business Intelligence Journal, 3(1), 123-137.
    Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
    Allen, G. W., Attoh, P. A., & Gong, T. (2017). Transformational leadership and affective organizational commitment: mediating roles of perceived social responsibility and organizational identification. Social Responsibility Journal, 13(3), 585-600. https://doi.org/10.1108/SRJ-11-2016-0193
    Andersson, L., & Bateman, T. S. (1997). Cynicism in the workplace: Some causes and effects. Journal of Organizational Behavior, 18(5), 449–469. https://doi.org/10.1002/(SICI)1099-1379(199709)18:5<449::AID-JOB808>3.0.CO;2-O
    Andriani, S., Kesumawati, N., & Kristiawan, M. (2018). The influence of the transformational leadership and work motivation on teachers performance. International Journal of Scientific & Technology Research, 7(7), 19-29.
    Ennis, M. C., Gong, T., & Okpozo, A. Z. (2018). Examining the mediating roles of affective and normative commitment in the relationship between transformational leadership practices and turnover intention of government employees. International Journal of Public Administration, 41(3), 203-215. https://doi.org/10.1080/01900692.2016.1256894
    Apostel, E., Syrek, C. J., & Antoni, C. H. (2018). Turnover intention as a response to illegitimate tasks: The moderating role of appreciative leadership. International Journal of Stress Management, 25(3), 234–249. https://doi.org/10.1037/str0000061
    Astuty, I., & Udin, U. D. I. N. (2020). The effect of perceived organizational support and transformational leadership on affective commitment and employee performance. The Journal of Asian Finance, Economics and Business, 7(10), 401-411. https://doi.org/10.13106/jafeb.2020.vol7.no10.401
    Austin, S., Fernet, C., Trépanier, S. G., & Lavoie‐Tremblay, M. (2020). Fatigue in new registered nurses: A 12‐month cross‐lagged analysis of its association with work motivation, engagement, sickness absence and turnover intention. Journal of nursing management, 28(3), 606-614. https://doi.org/10.1111/jonm.12962
    Avey, J. B., Hughes, L., Norman, S. M., & Luthans, K. W. (2008). Using positivity, transformational leadership and empowerment to combat employee negativity. Leadership & Organization Development Journal, 29(2), 110–126.
    https://doi.org/10.1108/01437730810852470
    Bahrami, M. A., Barati, O., Ghoroghchian, M. S., Montazer-Alfaraj, R., & Ezzatabadi, M. R. (2016). Role of organizational climate in organizational commitment: The case of teaching hospitals. Osong Public Health and Research Perspectives, 7(2), 96-100. https://doi.org/10.1016/j.phrp.2015.11.009
    Bal, A. C., Reiss, A. E., Rudolph, C. W., & Baltes, B. B. (2011). Examining positive and negative perceptions of older workers: A meta-analysis. Journals of Gerontology Series B: Psychological Sciences and Social Sciences, 66(6), 687-698. https://doi.org/10.1093/geronb/gbr056
    Bal, P. M., de Lange, A. H., Zacher, H., & Van der Heijden, B. I. (2016). A lifespan perspective on psychological contracts and their relations with organizational commitment. In Age in the Workplace (pp. 31-44). Routledge.
    Barnett, D. (2017). Leadership and job satisfaction: Adjunct faculty at a for-profit university. International Journal of Psychology and Educational Studies, 4(3), 53-63. https://doi.org/10.17220/ijpes.2017.03.006
    Bashir, M. A., Haider, S., & Akhtar, M. H. (2019). Mediating effect of employee self-determination on the relationship between transformational leadership and organizational commitment. Pakistan Journal of Social Sciences, 39(4), 1795-1810.
    Bass, B. M. (1985). Leadership: Good, better, best. Organizational Dynamics, 13(3), 26-40. https://doi.org/10.1016/0090-2616(85)90028-2
    Bass, B. M., & Avolio, B. J. (1995). Multifactor Leadership Questionnaire (MLQ) [Database record]. PsycTESTS. https://doi.org/10.1037/t03624-000
    Bass, B. M., Avolio, B. J., Jung, D. I., & Berson, Y. (2003). Predicting unit performance by assessing transformational and transactional leadership. Journal of Applied Psychology, 88(2), 207–218. https://doi.org/10.1037/0021-9010.88.2.207
    Bono, J. E., & Judge, T. A. (2004). Personality and Transformational and Transactional Leadership: A Meta-Analysis. Journal of Applied Psychology, 89(5), 901–910. https://doi.org/10.1037/0021-9010.89.5.901
    Brewer, C. S., & Kovner, C. T. (2014). Intersection of migration and turnover theories—What can we learn?. Nursing Outlook, 62(1), 29-38. https://doi.org/10.1016/j.outlook.2013.09.002
    Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International journal of hospitality management, 77, 64-75.
    https://doi.org/10.1016/j.ijhm.2018.06.014
    Buttner, E. H., & Lowe, K. B. (2017). Addressing internal stakeholders’ concerns: The interactive effect of perceived pay equity and diversity climate on turnover intentions. Journal of Business Ethics, 143, 621-633.
    https://doi.org/10.1007/s10551-015-2795-x
    Carstensen, L. L., Isaacowitz, D. M., & Charles, S. T. (1999). Taking time seriously: A theory of socioemotional selectivity. American Psychologist, 54(3), 165–181. https://doi.org/10.1037/0003-066X.54.3.165
    Chang, W. A., Wang, Y., & Huang, T. (2013). Work design-related antecedents of turnover intention: A multilevel approach. Human Resource Management, 52(1), 1–26. https://doi.org/10.1002/hrm.21515
    Chegini, Z., Janati, A., Asghari-Jafarabadi, M., & Khosravizadeh, O. (2019). Organizational commitment, job satisfaction, organizational justice and self-efficacy among nurses. Nursing Practice Today, 6(2), 86-93.
    https://doi.org/10.18502/npt.v6i2.913
    Chen, S., & Cuervo, J. C. (2022). The influence of transformational leadership on work engagement in the context of learning organization mediated by employees’ motivation. The Learning Organization, 29(5), 567-585.
    Chiun M. L, Ramayah T and Min H W (2009) Leadership styles and organizational commitment: A test on Malaysia manufacturing industry, African Journal of Marketing Management, 1(6), 133-139.
    Choong, Y. O., Lau, T. C., & Wong, K. L. (2011). Intrinsic motivation and organizational commitment in the Malaysian private higher education institutions: An empirical study. Researchers World, 2(4), 91.
    Chua, J., & Ayoko, O. B. (2021). Employees' self-determined motivation, transformational leadership and work engagement. Journal of Management & Organization, 27(3), 523-543. https://doi.org/10.1017/jmo.2018.74
    Çivit, S., & Göncü-Köse, A. (2024). Relationships of transformational and paternalistic leadership styles with follower needs, multidimensional work motivations and organizational commitment: A mediated model. Psychological Reports, 00332941241226905. https://doi.org/10.1177/00332941241226905
    Cohen, G., Blake, R. S., & Goodman, D. (2016). Does turnover intention matter? Evaluating the usefulness of turnover intention rate as a predictor of actual turnover rate. Review of Public Personnel Administration, 36(3), 240-263. https://doi.org/10.1177/0734371X15581850
    Das, B. L., & Baruah, M. (2013). Employee retention: A review of literature. IOSR Journal of Business and Management, 14(2), 08–16. https://doi.org/10.9790/487x-1420816
    Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. New York, N Y Plenum.
    Deci, E. L., & Ryan, R. M. (2008a). Facilitating optimal motivation and psychological well-being across life's domains. Canadian Psychology / Psychologie canadienne, 49(1), 14–23. https://doi.org/10.1037/0708-5591.49.1.14
    Deci, E. L., & Ryan, R. M. (2008b). Self-determination theory: A macrotheory of human motivation, development, and health. Canadian Psychology / Psychologie canadienne, 49(3), 182–185. https://doi.org/10.1037/a0012801
    Deci, E. L., Olafsen, A. H., & Ryan, R. M. (2017). Self-determination theory in work organizations: The state of a science. Annual review of organizational psychology and organizational behavior, 4(1), 19-43. https://doi.org/10.1146/annurev-orgpsych-032516-113108
    Deinert, A., Homan, A. C., Boer, D., Voelpel, S. C., & Gutermann, D. (2015). Transformational leadership sub-dimensions and their link to leaders' personality and performance. The Leadership Quarterly, 26(6), 1095-1120.
    https://doi.org/10.1016/j.leaqua.2015.08.001
    Della Torre, E., Zatzick, C. D., Sikora, D., & Solari, L. (2018). Workforce churning, human capital disruption, and organisational performance in different technological contexts. Human Resource Management Journal, 28(1), 112-127. https://doi.org/10.1111/1748-8583.12167
    Diener, E., & Lucas, R. E. (2019). Personality traits. General psychology: Required reading (pp. 278-295). Noba Project.
    Dlamini, N. N. N., Garg, A. K., & Muchie, M. (2017). The impact of transformational leadership style on organisational commitment in the hospitality industry. African Journal of Hospitality, Tourism and Leisure, 6(3), 1-21.
    Donkor, F. (2022). Do transformational leaders affect employee performance and normative commitment through general self-efficacy? Analysis in Ghanaian public sector organizations. Public Organization Review, 22(3), 707-723. https://doi.org/10.1007/s11115-021-00531-7
    Eberendu, A. C., & Kenneth-Okere, R. (2015). An empirical review of motivation as a constituent to employees’ retention. International Journal of Engineering and Science, 5(2), 6-15.
    Ellingson, J. E., Tews, M. J., & Dachner, A. M. (2016). Constituent attachment and voluntary turnover in low-wage/low-skill service work. Journal of Applied Psychology, 101(1), 129–140. https://doi.org/10.1037/apl0000028
    Ezenwakwelu, C. A. (2017). Determinants of employee motivation for organisational commitment. IOSR Journal of Business and Management, 19(7), 1-9.
    Felfe, J., & Schyns, B. (2006). Personality and the perception of transformational leadership: The impact of extraversion, neuroticism, personal need for structure, and occupational self‐efficacy. Journal of Applied Social Psychology, 36(3), 708–739. https://doi.org/10.1111/j.0021-9029.2006.00026.x
    Felfe, J., & Schyns, B. (2010). Followers' personality and the perception of transformational leadership: Further evidence for the similarity hypothesis. British Journal of Management, 21(2), 393-410. https://doi.org/10.1111/j.1467-8551.2009.00649.x
    Fernet, C. (2011). Development and validation of the work role motivation scale for school principals (WRMS-SP). Educational Administration Quarterly, 47, 307–331. https://doi.org/10.1177/001 3161X10385108
    Fernet, C., Trépanier, S. G., Demers, M., & Austin, S. (2017). Motivational pathways of occupational and organizational turnover intention among newly registered nurses in Canada. Nursing outlook, 65(4), 444-454. https://doi.org/10.1016/j.outlook.2017.05.008
    Fernet, C., Gillet, N., Austin, S., Trépanier, S. G., & Drouin-Rousseau, S. (2021). Predicting nurses’ occupational commitment and turnover intention: The role of autonomous motivation and supervisor and coworker behaviors. Journal of Nursing Management, 29, 2611-2619.
    Fischer, C., Malycha, C. P., & Schafmann, E. (2019). The influence of intrinsic motivation and synergistic extrinsic motivators on creativity and innovation. Frontiers in Psychology, 10, 416995. https://doi.org/10.3389/fpsyg.2019.00137
    Fitzgerald, S., & Schutte, N. S. (2010). Increasing transformational leadership through enhancing self‐efficacy. Journal of Management Development, 29(5), 495–505. https://doi.org/10.1108/02621711011039240
    Gabriel, O. D., De Alwi, C. D. T. V., Jayang, E. A., & Wai, S. L. C. (2022). The impact of transformational leadership on generation Z employee retention and innovative behaviour: A case of Malaysian hotel industry. International Journal of Multicultural and Multireligious Understanding, 9(4), 35-53. https://dx.doi.org/10.18415/ijmmu.v9i4.3667
    Gagné, M., & Deci, E. L. (2005). Self‐determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331-362. https://doi.org/10.1002/job.322
    Gagné, M., Chemolli, E., Forest, J., & Koestner, R. (2008). A temporal analysis of the relation between organisational commitment and work motivation. Psychologica Belgica, 48(2-3), 219-241. https://doi.org/10.5334/pb-48-2-3-219
    Gagné, M., Forest, J., Gilbert, M. H., Aubé, C., Morin, E., & Malorni, A. (2010). The motivation at work scale: Validation evidence in two languages. Educational and Psychological Measurement, 70(4), 628-646. https://doi.org/10.1177/0013164409355698
    Gagné, M., Forest, J., Vansteenkiste, M., Crevier-Braud, L., Van den Broeck, A., Aspeli, A. K., ... & Westbye, C. (2015). The Multidimensional Work Motivation Scale: Validation evidence in seven languages and nine countries. European Journal of work and organizational psychology, 24(2), 178-196. https://doi.org/10.1080/1359432X.2013.877892
    Gerstner, C. R., & Day, D. V. (1997). Meta-Analytic review of leader–member exchange theory: Correlates and construct issues. Journal of Applied Psychology, 82(6), 827–844. https://doi.org/10.1037/0021-9010.82.6.827
    Gilbert, S., Horsman, P., & Kelloway, E. K. (2016). The motivation for transformational leadership scale: An examination of the factor structure and initial tests. Leadership & Organization Development Journal, 37(2), 158-180. https://doi.org/10.1108/LODJ-05-2014-0086
    Gill, A., Flaschner, A. B., Shah, C., & Bhutani, I. (2010). The relations of transformational leadership and empowerment with employee job satisfaction: A study among Indian restaurant employees. Business and Economics Journal, 18(1), 1-10.
    Gogtay, N., & Thatte, U. M. (2017). Principles of correlation analysis. Journal of The Association of Physicians of India, 65(3), 78–81.
    Greenglass, E. R., Burke, R. J., & Fiksenbaum, L. (2001). Workload and burnout in nurses. Journal of Community and Applied Social Psychology, 11(3), 211–215. https://doi.org/10.1002/casp.614
    Gyensare, M. A., Anku-Tsede, O., Sanda, M. A., & Okpoti, C. A. (2016). Transformational leadership and employee turnover intention: The mediating role of affective commitment. World Journal of Entrepreneurship, Management and Sustainable Development, 12(3), 243-266. https://doi.org/10.1108/WJEMSD-02-2016-0008
    Hamstra, M. R. W., Van Yperen, N. W., Wisse, B., & Sassenberg, K. (2011). Transformational-Transactional leadership styles and followers’ regulatory focus. Journal of Personnel Psychology, 10(4), 182–186.
    https://doi.org/10.1027/1866-5888/a000043
    Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208-1234. https://doi.org/10.1108/IJPPM-05-2018-0174
    Hughes, L., Avey, J. B., & Nixon, D. R. (2010). Relationships between leadership and followers’ quitting intentions and job search behaviors. Journal of Leadership & Organizational Studies, 17(4), 351–362. https://doi.org/10.1177/1548051809358698
    Hussain, K., Abbas, Z., Gulzar, S., Jibril, A. B., & Hussain, A. (2020). Examining the impact of abusive supervision on employees’ psychological wellbeing and turnover intention: The mediating role of intrinsic motivation. Cogent Business & Management, 7(1), 1818998. https://doi.org/10.1080/23311975.2020.1818998
    Howard, J. L., Gagné, M., & Bureau, J. S. (2017). Testing a continuum structure of self-determined motivation: A meta-analysis. Psychological Bulletin, 143(12), 1346–1377. https://doi.org/10.1037/bul0000125
    Idris, A., & Wan, F. (2012). Does motivational factor influence organizational commitment and effectiveness? A review of literature. E3 Journal of Business Management and Economics., 3(1), 001-009.
    Igalens, J., & Roussel, P. (1999). A study of the relationships between compensation package, work motivation and job satisfaction. Journal of Organizational Behavior, 20(7), 1003-1025. https://doi.org/10.1002/(SICI)1099-1379(199912)20:7<1003::AID-JOB941>3.0.CO;2-K
    İnal, H. İ., (2023). The Relationship Between Leadership Culture and Cynicism in the Businesses of the Future. Özgür Publications.
    James, L., & Mathew, L. (2012). Employee retention strategies: IT industry. SCMS Journal of Indian Management, 9(3), 79-87.
    Jiang, W., Zhao, X., & Ni, J. (2017). The impact of transformational leadership on employee sustainable performance: The mediating role of organizational citizenship behavior. Sustainability, 9(9), 1567. https://doi.org/10.3390/su9091567
    Jiatong, W., Wang, Z., Alam, M., Murad, M., Gul, F., & Gill, S. A. (2022). The impact of transformational leadership on affective organizational commitment and job performance: the mediating role of employee engagement. Frontiers in Psychology, 13, 831060. https://doi.org/10.3389/fpsyg.2022.831060
    Judge, T. A., & Bono, J. E. (2000). Five-factor model of personality and transformational leadership. Journal of Applied Psychology, 85(5), 751-765. https://doi.org/10.1037/0021-9010.85.5.751
    Judge, T. A., & Piccolo, R. F. (2004). Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology, 89(5), 755–768. https://doi.org/10.1037/0021-9010.89.5.755
    Kalhoro, M., Jhatial, A. A., & Khokhar, S. (2017). Investigating the influence of extrinsic and intrinsic motivation on work performance: Study of bank officers. GMJACS, 7(1), 9-9.
    Kaliyamoorthy, S., Al-Shibami, A. H., Nusari, M., & Ghosh, A. (2018). Effect of motivation on employee retention in Malaysian hotels. International Journal of Management and Human Science (IJMHS), 2(1), 37-42. https://ejournal.lucp.net/index.php/ijmhs/article/view/829
    Kanfer, R., & Chen, G. (2016). Motivation in organizational behavior: History, advances and prospects. Organizational Behavior and Human Decision Processes, 136, 6-19. https://doi.org/10.1016/j.obhdp.2016.06.002.
    Karadag, E., Kiliçoglu, G., & Yilmaz, D. (2014). Organizational cynicism, school culture, and academic achievement: The study of structural equation modeling. Kuram Ve Uygulamada Egitim Bilimleri, 14(1), 102-113.
    https://doi.org/10.12738/estp.2014.1.1640
    Karyono, S., & Hakim, A. (2022). Employee performance improvement through affective, normative, and continuance commitment with intrinsic motivation mediation. Journal of Public Administration and Governance, 12(3), 34–54. https://doi.org/10.5296/jpag.v12i3.20062
    Khan, S. I. (2015). Transformational leadership and turnover intention: The mediating effects of trust and job performance [Dissertation, Bangkok University].
    Khan, M. S., Din, S. U., & Khan, N. (2016). Examining the mediating impact of motivation in between leadership styles and employees commitment. Gomal University Journal of Research, 32(2), 72-82.
    Khan, M. S., Din, S. U., & Rehan, M. H. (2019). An investigation on the meditating role of motivation in connecting transformational leadership and employees commitment. International Transaction Journal of Engineering Management & Applied Sciences & Technologies, 10(14), 1-9.
    Kim, B. P., Lee, G., & Carlson, K. D. (2010). An examination of the nature of the relationship between Leader-Member-Exchange (LMX) and turnover intent at different organizational levels. International Journal of Hospitality Management, 29(4), 591-597. https://doi.org/10.1016/j.ijhm.2009.10.025
    Kim, W. G., Leong, J. K., & Lee, Y. K. (2005). Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. International Journal of Hospitality Management, 24(2), 171-193. https://doi.org/10.1016/j.ijhm.2004.05.004
    King, M. F., & Bruner, G. C. (2000). Social desirability bias: A neglected aspect of validity testing. Psychology & Marketing, 17(2), 79-103. https://doi.org/10.1002/(SICI)1520-6793(200002)17:2<79::AID-MAR2>3.0.CO;2-0
    Kite, M. E., Deaux, K., & Miele, M. (1991). Stereotypes of young and old: Does age outweigh gender? Psychology and Aging, 6(1), 19–27. https://doi.org/10.1037/0882-7974.6.1.19
    Kite, M. E., Stockdale, G. D., Whitley Jr, B. E., & Johnson, B. T. (2005). Attitudes toward younger and older adults: An updated meta‐analytic review. Journal of Social Issues, 61(2), 241-266. https://doi.org/10.1111/j.1540-4560.2005.00404.x
    Klimchak, M., Ward, A. K., Matthews, M., Robbins, K., & Zhang, H. (2019). When does what other people think matter? The influence of age on the motivators of organizational identification. Journal of Business and Psychology, 34, 879-891. https://doi.org/10.1007/s10869-018-9601-6
    Kock, F., Berbekova, A., & Assaf, A. G. (2021). Understanding and managing the threat of common method bias: Detection, prevention and control. Tourism Management, 86, 1-10. https://doi.org/10.1016/j.tourman.2021.104330
    Kooij, D. T., De Lange, A. H., Jansen, P. G., Kanfer, R., & Dikkers, J. S. (2011). Age and work‐related motives: Results of a meta‐analysis. Journal of Organizational Behavior, 32(2), 197-225. https://doi.org/10.1002/job.665
    Korejan, M. M., & Shahbazi, H. (2016). An analysis of the transformational leadership theory. Journal of Fundamental and Applied Sciences, 8(3), 452-461. http://dx.doi.org/10.4314/jfas.v8i3s.192
    Kurnat-Thoma, E., Ganger, M., Peterson, K., & Channell, L. (2017). Reducing annual hospital and registered nurse staff turnover—A 10-element onboarding program intervention. SAGE Open Nursing, 3, 2377960817697712.
    https://doi.org/10.1177/2377960817697712
    Kuvaas, B., Buch, R., Weibel, A., Dysvik, A., & Nerstad, C. G. (2017). Do intrinsic and extrinsic motivation relate differently to employee outcomes?. Journal of Economic Psychology, 61, 244-258. https://doi.org/10.1016/j.joep.2017.05.004
    Lavidas, K., & Gialamas, V. (2019). Adaptation and psychometric properties of the short forms Marlowe-Crowne Social Desirability scale with a sample of Greek University students. European Journal of Education Studies. 6(8), 230-239. https://doi.org/10.5281/zenodo.3552531
    Lee, Y. H., Woo, B., & Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science & Coaching, 13(3), 373-382. https://doi.org/10.1177/1747954117725286
    Lee, C. C., Lim, H. S., Seo, D., & Kwak, D. (2022). Examining employee retention and motivation: The moderating effect of employee generation. Evidence-based HRM, 10(4), 385–402. https://doi.org/10.1108/ebhrm-05-2021-0101
    Lyon, P., & Pollard, D. (1997). Perceptions of the older employee: is anything really changing?. Personnel Review, 26(4), 245-257. https://doi.org/10.1108/00483489710172051
    Lyons, P., & Bandura, R. (2020). Employee turnover: features and perspectives. Development and Learning in Organizations: An International Journal, 34(1), 1-4. https://doi.org/10.1108/DLO-02-2019-0048
    Maurer, T. J. (2001). Career-relevant learning and development, worker age, and beliefs about self-efficacy for development. Journal of Management, 27(2), 123-140. https://doi.org/10.1016/S0149-2063(00)00092-1
    Maurer, T. J., Barbeite, F. G., Weiss, E. M., & Lippstreu, M. (2008). New measures of stereotypical beliefs about older workers' ability and desire for development: Exploration among employees age 40 and over. Journal of Managerial Psychology, 23(4), 395-418. https://doi.org/10.1108/02683940810869024
    Megawati, J. R., & Umar, H. (2023). The effect of leadership style on employee loyalty with organizational climate as a moderating variable. International Journal of Scientific Multidisciplinary Research, 1(6), 665-678.
    https://doi.org/10.55927/ijsmr.v1i6.5317
    Mehta, M., Kurbetti, A., & Dhankhar, R. (2014). Review paper–study on employee retention and commitment. International Journal of Advance Research in Computer Science and Management Studies, 2(2), 154-164.
    Memon, M. A., Ramayah, T., Cheah, J. H., Ting, H., Chuah, F., & Cham, T. H. (2021). PLS-SEM statistical programs: a review. Journal of Applied Structural Equation Modeling, 5(1), 1-14.
    Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human resource management review, 1(1), 61-89. https://doi.org/10.1016/1053-4822(91)90011-Z
    Meyer, J. P. (2014). Employee commitment, motivation, and engagement: Exploring the links. The Oxford handbook of work engagement, motivation, and self-determination theory, 33-49.
    Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11(3), 299-326. https://doi.org/10.1016/S1053-4822(00)00053-X
    Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of vocational behavior, 61(1), 20-52. https://doi.org/10.1006/jvbe.2001.1842
    Meyer, J. P., Becker, T. E., & Vandenberghe, C. (2004). Employee commitment and motivation: A conceptual analysis and integrative model. Journal of Applied Psychology, 89(6), 991–1007. https://doi.org/10.1037/0021-9010.89.6.991
    Mick, D. G. (1996). Are studies of dark side variables confounded by socially desirable responding? The case of materialism. Journal of Consumer Research, 23(2), 106-119. https://doi.org/10.1086/209470
    Millette, V., Gagné, M. (2008). Designing volunteers’ tasks to maximize motivation, satisfaction and performance: The impact of job characteristics on volunteer engagement. Motiv Emot 32, 11–22 (2008). https://doi.org/10.1007/s11031-007-9079-4
    Mirvis, P. H., & Kanter, D. L. (1989). Combatting cynicism in the workplace. National Productivity Review, 8(4), 377–394. https://doi.org/10.1002/npr.4040080406
    Mitchell, T. R., Holtom, B. C., & Lee, T. W. (2001). How to keep your best employees: Developing an effective retention policy. Academy of Management Perspectives, 15(4), 96–109.
    Mittal, S. (2016). Effects of transformational leadership on turnover intentions in IT SMEs. International Journal of Manpower, 37(8), 1322-1346. https://doi.org/10.1108/IJM-10-2014-0202
    Morales, J. C. (2022). Transformational leadership and teacher work motivation in private educational institutions. International Journal of Research Publications, 105(1), 578-614. https://doi.org/10.47119/IJRP1001051720223687
    Morris, L. S., Grehl, M. M., Rutter, S. B., Mehta, M., & Westwater, M. L. (2022). On what motivates us: A detailed review of intrinsic v. extrinsic motivation. Psychological Medicine, 52(10), 1801-1816. https://doi.org/10.1017/S0033291722001611
    Morkevičiūtė, M. and Endriulaitienė, A. (2020). Explaining work motivation through perceived transformational leadership: what to expect in a sample of female employees?. Gender in Management, Vol. 35 No. 6, pp. 585-599. https://doi.org/10.1108/GM-01-2020-0004
    Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of vocational behavior, 14(2), 224-247. https://doi.org/10.1016/0001-8791(79)90072-1
    Nadeak, B., & Naibaho, L. (2020). Motivation and HRM factors relation to the employee loyalty. Polish Journal of Management Studies, 22(2), 261-276. https://doi.org/10.17512/pjms.2020.22.2.18
    Nagelkerke, N. J. D. (1991). A note on a general definition of the coefficient of determination. Biometrika, 78(3), 691-692. https://doi.org/10.2307/2337038
    Neugarten, B. L. (1976). Adaptation and the life cycle. The Counseling Psychologist, 6(1), 16-20. https://doi.org/10.1177/001100007600600104
    Ng, T. W., & Feldman, D. C. (2010). The relationships of age with job attitudes: A meta‐analysis. Personnel Psychology, 63(3), 677-718. https://doi.org/10.1111/j.1744-6570.2010.01184.x
    Ng, T. W., & Feldman, D. C. (2012). Evaluating six common stereotypes about older workers with meta‐analytical data. Personnel Psychology, 65(4), 821-858. https://doi.org/10.1111/peps.12003
    Novianti, K. R. (2021). Does organizational commitment matter? Linking transformational leadership with organizational citizenship behavior (OCB). Jurnal Aplikasi Manajemen, 19(2), 335-345. https://dx.doi.org/10.21776/ub.jam.2021.019.02.09
    Nwokocha, I., & Iheriohanma, E. B. J. (2015). Nexus between leadership styles, employee retention and performance in organizations in Nigeria. European Scientific Journal, 11(13), 185-209.
    Nye, J. L. (2002). The eye of the follower: Information processing effects on attributions regarding leaders of small groups. Small Group Research, 33(3), 337-360.
    Pawirosumarto, S., & Annur, M. I. (2017). The influence of employee commitment, supervisor support, and job satisfaction towards turnover intention at Ciriajasa Engineering Consultant Co., Ltd. International Journal of Management and Administrative Science (IJMAS), 4(7), 21-33.
    Pieterse, A. N., Van Knippenberg, D., Schippers, M., & Stam, D. (2010). Transformational and transactional leadership and innovative behavior: The moderating role of psychological empowerment. Journal of Organizational Behavior, 31(4), 609-623. https://doi.org/10.1002/job.650
    Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107–142. https://doi.org/10.1016/1048-9843(90)90009-7
    Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
    Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539-569. https://doi.org/10.1146/annurev-psych-120710-100452
    Pool, S., & Pool, B. (2007). A management development model: Measuring organizational commitment and its impact on job satisfaction among executives in a learning organization. Journal of Management Development, 26(4), 353-369.
    https://doi.org/10.1108/02621710710740101
    Porter, L. W., & Steers, R. M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80(2), 151–176. https://doi.org/10.1037/h0034829
    Pradhan, R. K., Panda, M., & Jena, L. K. (2017). Transformational leadership and psychological empowerment: The mediating effect of organizational culture in Indian retail industry. Journal of Enterprise Information Management, 30(1), 82-95.https://doi.org/10.1108/JEIM-01-2016-0026
    Prasad, B., & Junni, P. (2016). CEO transformational and transactional leadership and organizational innovation: The moderating role of environmental dynamism. Management Decision, 54(7), 1542-1568. https://doi.org/10.1108/MD-11-2014-0651
    Rhodes, S. R. (1983). Age-related differences in work attitudes and behavior: A review and conceptual analysis. Psychological Bulletin, 93(2), 328–367.
    https://doi.org/10.1037/0033-2909.93.2.328
    Riaz, H., Akhtar, C. S., & Aslam, R. (2018). Total rewards and employee performance: Investigating the mediating role of employee motivation in telecom sector. Pakistan Administrative Review, 2(3), 342-356. https://nbn-resolving.org/urn:nbn:de:0168-ssoar-60666-3
    Richer, S. F., Blanchard, C., & Vallerand, R. J. (2002). A motivational model of work turnover. Journal of applied social psychology, 32(10), 2089-2113. https://doi.org/10.1111/j.1559-1816.2002.tb02065.x
    Ringle, C. M., Wende, S., and Becker, J.-M. (2024). "SmartPLS 4." Bönningstedt: SmartPLS, https://www.smartpls.com.
    Rosen, B., & Jerdee, T. H. (1976). The nature of job-related age stereotypes. Journal of Applied Psychology, 61(2), 180–183. https://doi.org/10.1037/0021-9010.61.2.180
    Rothausen, T. J., Henderson, K. E., Arnold, J. K., & Malshe, A. (2017). Should I stay or should I go? Identity and well-being in sensemaking about retention and turnover. Journal of Management, 43(7), 2357-2385. https://doi.org/10.1177/0149206315569312
    Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary educational psychology, 25(1), 54-67. https://doi.org/10.1006/ceps.1999.1020
    Ryan, R. M., & Deci, E. L. (2017). Self-determination theory: Basic psychological needs in motivation, development, and wellness. Guilford publications.
    Samuel, M., & Chipunza, C. (2009). Employee retention and turnover: Using motivational variables as a panacea. African Journal of Business Management, 3(8), 410–415. https://doi.org/10.5897/AJBM09.125
    Sandhya, K., & Kumar, D. (2011). Employee retention by motivation. Indian Journal of Science and Technology, 4(12), 1778–1782. https://doi.org/10.17485/ijst/2011/v4i12/30326
    Senthilnathan, S. (2019). Usefulness of correlation analysis. Available at SSRN 3416918. http://dx.doi.org/10.2139/ssrn.3416918
    Simha, A., F. Elloy, D., & Huang, H. C. (2014). The moderated relationship between job burnout and organizational cynicism. Management Decision, 52(3), 482-504. https://doi.org/10.1108/MD-08-2013-0422
    Singh, D. (2019). A literature review on employee retention with focus on recent trends. International Journal of Scientific Research in Science, Engineering and Technology, 6(1), 425–431. https://doi.org/10.32628/ijsrst195463
    Sarstedt, M., Ringle, C. M., Smith, D., Reams, R., & Hair Jr, J. F. (2014). Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers. Journal of Family Business Strategy, 5(1), 105-115.
    Suifan, T. S., Abdallah, A. B., & Al Janini, M. (2018). The impact of transformational leadership on employees’ creativity: The mediating role of perceived organizational support. Management Research Review, 41(1), 113-132. https://doi.org/10.1108/MRR-02-2017-0032
    Sulamuthu, G. A., & Yusof, H. M. (2018). Leadership style and employee turnover intention. In Proceedings of the International Conference on Industrial Engineering and Operations Management (Vol. 2001, pp. 2298-2306).
    Taylor, P. E., & Walker, A. (1994). The ageing workforce: Employers' attitudes towards older people. Work, employment and society, 8(4), 569-591.
    https://doi.org/10.1177/095001709484005
    Tehseen, S., Ramayah, T., & Sajilan, S. (2017). Testing and controlling for Common Method Variance: A Review of available methods. Journal of Management Sciences, 4(2), 142–168. https://doi.org/10.20547/jms.2014.1704202
    Tlaiss, H. A., Martin, P., & Hofaidhllaoui, M. (2017). Talent retention: evidence from a multinational firm in France. Employee Relations, 39(4), 426-445.
    https://doi.org/10.1108/ER-07-2016-0130
    Trépanier, S.-G., Fernet, C., & Austin, S. (2012). Social and motivational antecedents of perceptions of transformational leadership: A self-determination theory perspective. Canadian Journal of Behavioural Science / Revue canadienne des sciences du comportement, 44(4), 272–277. https://doi.org/10.1037/a0028699
    Trmal, S. A., Bustamam, U. S. A., & Mohamed, Z. A. (2015). The effect of transformational leadership in achieving high performance workforce that exceeds organisational expectation: A study from a global and Islamic perspective. Global Business and Management Research: An International Journal.
    Tsevairidou, L., Matsouka, O., Tsitskari, E., Gourgoulis, V., & Kosta, G. (2019). Transformational leadership style, psychological empowerment and job satisfaction in greek municipal sport organizations. Sport Mont, 17(2), 29-34. https://doi.org/10.26773/smj.190605
    Turner, J. H., & Valentine, S. R. (2001). Cynicism as a fundamental dimension of moral decision-making: A scale development. Journal of Business Ethics, 34, 123-136.https://doi.org/10.1023/A:1012268705059
    Tziner, A. and Tanami, M. (2013). Examining the links between attachment, perfectionism, and job motivation potential with job engagement and workaholism. Revista de Psicología Del Trabajo y de Las Organizaciones, 29(2), 65-74. https://doi.org/10.5093/tr2013a10
    Van Dam, K., Meewis, M., & van der Heijden, B. I. (2013). Securing intensive care: towards a better understanding of intensive care nurses’ perceived work pressure and turnover intention. Journal of Advanced Nursing, 69(1), 31-40. https://doi.org/10.1111/j.1365-2648.2012.05981.x
    Van den Broeck, A., Howard, J. L., Van Vaerenbergh, Y., Leroy, H., & Gagné, M. (2021). Beyond intrinsic and extrinsic motivation: A meta-analysis on self-determination theory’s multidimensional conceptualization of work motivation. Organizational Psychology Review, 11(3), 240-273. https://doi.org/10.1177/20413866211006173
    Van Knippenberg, D. (2000). Work motivation and performance: A social identity perspective. Applied Psychology, 49(3), 357-371.
    https://doi.org/10.1111/1464-0597.00020
    Varma, C. (2017). Importance of employee motivation & job satisfaction for organizational performance. International Journal of Social Science & Interdisciplinary Research, 6(2). https://ssrn.com/abstract=3073813
    Vrugt, A., & Schabracq, M. (1996). Stereotypes with respect to elderly employees: The contribution of attribute information and representativeness. Journal of Community & Applied Social Psychology, 6(4), 287-292. https://doi.org/10.1002/(SICI)1099-1298(199610)6:4<287::AID-CASP376>3.0.CO;2-S
    Walumbwa, F. O., Lawler, J. J., Avolio, B. J., Wang, P., & Shi, K. (2005). Transformational leadership and work-related attitudes: The moderating effects of collective and self-efficacy across cultures. Journal of Leadership & Organizational Studies, 11(3), 2-16. https://doi.org/10.1177/107179190501100301
    Wang, G., Oh, I. S., Courtright, S. H., & Colbert, A. E. (2011). Transformational leadership and performance across criteria and levels: A meta-analytic review of 25 years of research. Group & Organization Management, 36(2), 223-270. https://doi.org/10.1177/1059601111401017
    Wells, J. E., & Welty Peachey, J. (2011). Turnover intentions: Do leadership behaviors and satisfaction with the leader matter?. Team Performance Management, 17(1/2), 23-40. https://doi.org/10.1108/13527591111114693
    Wood, G., Wilkinson, A., & Harcourt, M. (2008). Age discrimination and working life: Perspectives and contestations–a review of the contemporary literature. International Journal of Management Reviews, 10(4), 425-442. https://doi.org/10.1111/j.1468-2370.2008.00236.x
    Wright, B. E., & Pandey, S. K. (2010). Transformational leadership in the public sector: Does structure matter?. Journal of Public Administration Research and Theory, 20(1), 75-89. https://doi.org/10.1093/jopart/mup003
    Yang, L. H., & Yeh, T. J. (2018). How transformational leadership contributes to employees’ commitment to an organization via the mediating effect of motivation within Taiwan’s nursing homes. International Journal of Organizational Innovation (Online), 11(2), 270-279.
    Zareen, M., Razzaq, K. & Mujtaba, B.G (2015). Impact of transactional, transformational and laissez-faire leadership styles on motivation: A quantitative study of banking employees in Pakistan. Public Organiz Rev 15, 531–549 (2015). https://doi.org/10.1007/s11115-014-0287-6
    Zito, M., Emanuel, F., Molino, M., Cortese, C. G., Ghislieri, C., & Colombo, L. (2018). Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction. Plos One, 13(2), e0192126. https://doi.org/10.1371/journal.pone.0192126
    Zwingmann, I., Wegge, J., Wolf, S., Rudolf, M., Schmidt, M., & Richter, P. (2014). Is transformational leadership healthy for employees? A multilevel analysis in 16 nations. German Journal of Human Resource Management, 28(1-2), 24-51. https://doi.org/10.1177/239700221402800103

    下載圖示
    QR CODE