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研究生：	楊育欣 Yu-Hsin Yang
論文名稱：	績效改善模型的發展: 以消費性電子公司為例 The Development of a Model for Performance Improvement: A Case Study of a Consumer Electronics Company
指導教授：	蔡錫濤 Tsai, Shir-Tau
學位類別：	碩士 Master
系所名稱：	國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt
論文出版年：	2014
畢業學年度：	102
語文別：	英文
論文頁數：	75
中文關鍵詞：	招募與甄選、績效管理、績效評估、績效改善
英文關鍵詞：	Recruitment & selection, performance management, performance appraisal, performance improvement
論文種類：	學術論文
相關次數：	點閱：125 下載：1
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In today’s turbulent economic environment, the management of organization must have a vision of efficient use of human resources. More and more companies or organizations by these days put more emphasis on the performance management, since it is highly related to the competitiveness of the companies or organizations. Furthermore, recruitment and selection process is fundamental to performance management. In accordance with the background of this study, the researcher aimed to explore the linkage between recruitment & selection and performance management, and then develop a model for performance management by following the performance improvement process and identify the factors affecting the performance, then provide the countermeasures for improving the performance. Semi-structured interview were conducted in this study to collect the in-depth data. The result of this study can provide a comprehensive model that can be applied to the in-house human resource management, especially in the recruitment & selection function and performance management.

ABSTRACT I
TABLE OF CONTENTS    II
LIST OF TABLES    IV
LIST OF FIGURES    V
CHAPTER I  INTRODUCTION    .1
Background of the Study    1
Statement of the Problem    3
Purpose of the Study    4
Questions of the Study    4
Significance of the Study    5
Delimitation and Limitations    5
Definition of Terms    6
CHAPTER II  LITERATURE REVIEW    9
Performance Appraisal    9
Performance Appraisal Criteria    12
Performance Improvement    14
Recruitment & Selection & Performance Management    19
CHAPTER III  RESEARCH METHODS    21
Research Approach    21
Research Framework    22
Research Procedure    24
Research Participants    25
Data Collections    28
Data Analysis    29
CHAPTER IV  FINDINGS AND DISCUSSION    31
Educational Levels, IQ Test Results, and English Proficiency Test Results    31
Performance in Schools    35
Orientation Training    37
On-the-Job Training    39
Performance in assigned projects    43
Organizational Communication    46
Critical Incidents    51
Contributions to Better Performance    57
CHAPTER V  CONCLUSIONS AND SUGGESTIONS    61
Conclusions    61
A Model for Performance Improvement    63
Implications    64
Suggestions    66
REFERENCES    69
APPENDIX A: INTERVIEW QUESTIONS    72
APPENDIX B: EXAMPLE OF CODING PROCESS    75

LIST OF TABLES
Table 2.1.  Performance Improvement: The Means to Process Improvement     15
Table 3.1.  Background Information of the 12 Selected Interviewees     26
Table 3.2.  Background Information of the 33 Engineers Selected for this Research     27
Table 3.3.  Levels for Performance Evaluation Results     28
Table 4.1.  Comparison Analysis on the Basis of Educational Level     32
Table 4.2.  The Percentage of Having Level 1 or 2 as Performance Result     32
Table 4.3.  Comparison Analysis on the Basis of the IQ Test Scores     34
Table 4.4.  Comparison Analysis on the Basis of the English Proficiency Test Scores     35
Table 4.5.  Coding List with the Performance in Schools     36
Table 4.6.  Coding List with the Orientation Training     39
Table 4.7.  Coding List with On-the-Job Training     40
Table 4.8.  Coding List with Performance in Assigned Projects     45
Table 4.9.  Coding List with Interaction with Managers     48
Table 4.10.  Coding List with Interaction with Colleagues     50
Table 4.11.  Coding List with Events that Made Them Proud     54
Table 4.12.  Coding List with Events that Made Them Frustrated     57
Table 4.13.  Coding List with Contributions to Better Performance     59
LIST OF FIGURES
Figure 2.1.  The Performance Appraisal Process      11
Figure 2.2.  ASTD Human Performance Improvement Process Model     15
Figure 2.3.  Strategies for Improving Employees’ Performance     17
Figure 2.4.  Continuous Improvement & Learning     18
Figure 3.1.  Research Framework     23
Figure 3.2.  Research Procedure     24
Figure 3.3.  The Categorizing Analysis Process     30
Figure 4.1.  The Percentage of Having Level 1 or 2 as Performance Result     33
Figure 5.1.  The Categorizing Analysis Process     67

                                

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