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研究生: 翁婉慈
Wan Tzu, Wong
論文名稱: 員工數位學習遷移動機影響因素之研究
Assessing the Factors Affecting Employees’ e-Learning Motivation to Transfer
指導教授: 黃能堂
Huang, Neng-Tang
學位類別: 博士
Doctor
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 207
中文關鍵詞: 遷移動機數位學習影響因素
英文關鍵詞: motivation to transfer, e-learning, effect factors
論文種類: 學術論文
相關次數: 點閱:265下載:30
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  • 本研究旨在於探求影響員工數位學習遷移動機的因素,並確認其因素間如何影響遷移動機。研究以企業組織的角度為出發點,運用跨領域的思維,融合實體訓練的學習遷移系統(LTSI)以及數位學習科技相關模式(如,UTAUT、ISS、ELS等模式)和組織情境相關文獻找出影響數位學習遷移動機的因素。繼而經由訪談 11 位企業實務專家確認影響因素並經過問卷調查進行探索性因素分析發展出具備良好信、效度的研究工具 ─ 數位學習遷移動機量表。量表中含括 11 個影響因素以及 1 個依變數(遷移動機),共計 41 個題項。研究透過結構方程模式驗證影響因素間的關係,獲得良好的模式適配度。本研究致獲主要結論為數位學習遷移動機共有 11 個影響因素,其中 4 個因素為直接影響(主管支持、學習滿意度、遷移能力以及服務品質),7 個因素為間接影響(遷移設計、持續學習文化、知覺組織支持、績效結果期望、內容效度、內容使用以及系統品質),而因素之間的路徑有 23 個假設獲得成立,形成數位學習遷移動機影響因素模式。研究最後亦根據研究結果提出對企業經營者以及未來研究者之建議。

    This study aimed to explore the factors that affect the employee’s e-Learning motivation to transfer, and to verify the relationships among themselves. This study used an organization perspective and interdisciplinary thinking to integrate some theory models (e.g., LTSI, UTAUT, ISS, and ELS) and extracted factors from them, besides this study also considered the relevant literatures of organizational context and put them into the research model. This study confirmed the effect factors through interview with 11 corporate e-Learning experts and questionnaires investigation. The scale with 41 items encompasses 11 effect factors and a dependent variable (motivation to transfer). Through the validation of structural equation modeling, the study’s model got a good model fit and most of the research hypotheses were supported. Overall, the main results of this study found: first, the 11 effect factors (4 direct and 7 indirect effect factors) would affect motivation to tranfer via directly and indirectly. Second, 23 hypotheses were established to form a model of e-Learning motivation to transfer and between the factors generated meaningful paths base on on the theories. In the end of this study also provide some suggestions for organizational e-Learning operators and future researchers.

    謝 誌 i 中文摘要 iii Abstract v 目  錄 vii 表 次 ix 圖 次 xi 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 5 第三節 研究範圍與限制 6 第四節 名詞解釋 9 第二章 文獻探討 13 第一節 數位學習 13 第二節 數位學習成效主要衡量模式 22 第三節 遷移動機及相關理論基礎 34 第四節 遷移動機衡量模式 41 第五節 數位學習遷移動機的影響因素 49 第三章 研究設計與實施 59 第一節 研究架構 59 第二節 研究方法與流程 60 第三節 問卷工具發展 64 第四節 正式調查研究對象 80 第五節 資料處理與分析 87 第四章 研究結果與討論 91 第一節 數位學習遷移動機影響因素確認 91 第二節 數位學習遷移動機影響因素驗證 117 第三節 數位學習遷移動機影響因素之路徑關係模式 129 第五章 結論與建議 151 第一節 研究結論 151 第二節 研究建議 160 參考文獻 167 附 錄 183 附錄一、專家效度修正對照表 184 附錄二、員工數位學習遷移動機影響因素之研究-訪談問卷 187 附錄三、訪談後題項修改對照 190 附錄四、員工數位學習遷移動機影響因素之研究-預試問卷 195 附錄五、預試各題項信度分析 198 附錄六、員工數位學習遷移動機影響因素之研究-正式調查問卷 201 附錄七、探索性因素分析、信度分析後之題項 204 附錄八、驗證性分析後之題項 206 附錄九、數位學習遷移動機影響因素量表 207 表 次 表 2-1 數位學習相關模式因子統整表 34 表 2-2 LTSI 因子統整表 48 表 2-3 影響遷移動機之研究彙整表 54 表 2-4 數位學習遷移動機影響因素統整表 56 表 3-1 學術專家背景 64 表 3-2 受訪專家及其企業背景 67 表 3-3 專家訪談因素確認 69 表 3-4 專家內容效度後之題項 70 表 3-5 影響因素之信度 74 表 3-6 研究避免 CMV 之說明 79 表 3-7 調查企業範疇 82 表 3-8 問卷調查發放與回收問卷數 84 表 3-9 研究對象基本資料 86 表 4-1 第一次探索性因素分析結果彙整 93 表 4-2 第二次探索性因素分析結果彙整 96 表 4-3 第三次探索性因素分析結果彙整 99 表 4-4 第四次探索性因素分析結果彙整 102 表 4-5 第五次探索性因素分析結果彙整 104 表 4-6 探索性因素分析結果摘要 109 表 4-7 影響因素信度分析結果 112 表 4-8 影響因素相關分析結果 116 表 4-9 基本適配度指標檢視表 118 表 4-10 估計參數間的相關係數 120 表 4-11 量測模式驗證與修飾摘要表 123 表 4-12 模式內在結構適配度檢驗表 126 表 4-13 量測模式檢測結果摘要 128 表 4-14 數位學習遷移動機影響因素模式驗證適配度 138 表 4-15 數位學習遷移動機影響因素之研究假說驗證結果總表 147 表 4-16 驗證分析後的數位學習遷移動機影響因素 149 圖 次 圖 2-1 績效導向的企業數位學習環境概念 21 圖 2-2 數位學習成效的三層次架構 22 圖 2-3 TAM 模式架構 24 圖 2-4 TAM 2 模式架構 25 圖 2-5 UTAUT模式架構 27 圖 2-6 資訊系統成功模式 28 圖 2-7 新版資訊系統成功模式 29 圖 2-8 數位學習成功模式 30 圖 2-9 動機對訓練成效之影響模式 43 圖 2-10 修正版的 HRD 評鑑與研究模式 45 圖 2-11 學習遷移系統概念架構 47 圖 3-1 數位學習遷移動機影響因素概念架構 60 圖 3-2 研究流程 63 圖 4-1 依據 LTSI 模式的假設架構圖 131 圖 4-2 依據數位學習相關模式的假設架構圖 135 圖 4-3 依據組織情境脈絡的假設架構圖 137 圖 4-4 路徑結構模式驗證結果 146

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