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研究生: 蕭怡欣
Xiao, Yi-Xin
論文名稱: 工作自主權與工作負荷對工作敬業度與情緒耗竭之影響-以遠距工作為調節變項
The Impact of Job Autonomy and Workload on Work Engagement and Emotional Exhaustion: The Moderating Role of Telework
指導教授: 陳怡靜
Chen, Yi-Ching
口試委員: 吳宗祐
Wu, Tsung-Yu
熊欣華
Hsiung, Hsin-Hua
陳怡靜
Chen, Yi-Ching
口試日期: 2021/07/28
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 96
中文關鍵詞: 遠距工作JD-R工作自主權工作負荷工作敬業度情緒耗竭
英文關鍵詞: Telework, JD-R, Job autonomy, work load, work engagement, emotional exhaustion
研究方法: 問卷調查法
DOI URL: http://doi.org/10.6345/NTNU202101509
論文種類: 學術論文
相關次數: 點閱:209下載:40
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  • 本研究以JD-R模型為基礎,旨在探討此模型底下的工作自主權、工作負荷對工作敬業度、情緒耗竭之影響,是否會因實施遠距工作而有所改變。本研究以便利抽樣為主,透過網路問卷調查,有效回收問卷之份數為426份。
    在資料收回以後,以統計分析軟體JASP12.2版進行後續的分析,研究結果顯示:遠距工作在工作自主權與工作敬業度之間具有調節效果,即在實施遠距工作的情境下,工作自主權與工作敬業度的正向關係增強;遠距工作在工作負荷與情緒耗竭之間具有調節效果即在實施遠距工作的情境下,工作負荷與情緒耗竭的正向關係減弱。接著對研究結果進行最終討論,分別提出實務管理與未來的研究建議。

    Based on the JD-R model, the purpose of this study is to invesgigate the moderating effect of telework in the relationships between employees' job autonomy and work engagement; between employees' workload, and emotional exhaustion during the COVID-19. This study used convenience sampling from the Internet, and conducts the survey by quantitative survey method, and the effective number of questionnaires is 426. After the data was retrieved, the statistical analysis JASP version 12.2 software was used to conduct subsequent analysis of the obtained data. The research results showed that: telework has a moderating effect between job autonomy and work engagement, that is, in the context of telework, the positive relationship between job autonomy and work engagement is enhanced; telework is between workload and emotional exhaustion It has a moderating effect, that is, in the context of telework, the positive relationship between workload and emotional exhaustion is weakened.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 5 第三節 研究範圍與限制 6 第四節 重要名詞釋義 8 第二章 文獻探討 11 第一節 JD-R模型 11 第二節 遠距工作 15 第三節 工作自主權 19 第四節 工作負荷 22 第五節 工作敬業度 25 第六節 情緒耗竭 28 第七節 各研究變項之關聯性 31 第三章 研究方法 39 第一節 研究架構與假設 39 第二節 研究方法與研究對象 41 第三節 研究流程 44 第四節 研究工具 45 第五節 分析方法 50 第四章 資料分析結果 53 第一節 驗證性因素分析 53 第二節 相關分析 54 第三節 假設驗證 56 第五章 結論與建議 63 第一節 結果與討論 63 第二節 實務意涵 67 第三節 研究限制與建議 70 參考文獻 73 一、中文部分 73 二、英文部分 74 附 錄 89 附錄一 研究問卷 91 附錄二 控制變項編碼 95

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