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研究生: Cresida Bishop
論文名稱: Perception of Managerial Trust and the Effect on the Job Attitudes of Employees in the Financial Sector in St. Lucia
Perception of Managerial Trust and the Effect on the Job Attitudes of Employees in the Financial Sector in St. Lucia
指導教授: 施正屏
Shih, Cheng-Ping
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2012
畢業學年度: 100
語文別: 英文
論文頁數: 94
中文關鍵詞: TrustHarmonyReliabilityConcernJob InvolvementAffective Organizational CommitmentJob Satisfaction
英文關鍵詞: Trust, Harmony, Reliability, Concern, Job Involvement, Affective Organizational Commitment, Job Satisfaction
論文種類: 學術論文
相關次數: 點閱:138下載:7
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  • This research paper sort to measure the effect that employees’ perception of managerial trust would have on their job attitudes. The job attitudes mentioned in this paper are namely: Job involvement, affective organizational commitment, and job satisfaction. Harmony, reliability and concern were used as sub-independent variables. A quantitative design was used in this research. 130 questionnaires were distributed to the different banks and insurances in St. Lucia out of which 110 were returned creating a return rate of 84.62%. 10 questionnaires were incomplete hence a sample of 100 participants was used in this research. The results based on Multiple Regression analysis indicates that perceived managerial trust in subordinates have a significant positive effect on employees’ job involvement, affective organizational commitment, and job satisfaction. One of the surprises found in this study is that reliability as a dimension in managerial trust had no significant relationship with any of the job attitudes even though it is one of the most agreed upon dimensions found in trust measurements. This study has contributed to organizational behavior research since most research has focused on employees trust in their leaders than on managerial trust in their subordinates.

    This research paper sort to measure the effect that employees’ perception of managerial trust would have on their job attitudes. The job attitudes mentioned in this paper are namely: Job involvement, affective organizational commitment, and job satisfaction. Harmony, reliability and concern were used as sub-independent variables. A quantitative design was used in this research. 130 questionnaires were distributed to the different banks and insurances in St. Lucia out of which 110 were returned creating a return rate of 84.62%. 10 questionnaires were incomplete hence a sample of 100 participants was used in this research. The results based on Multiple Regression analysis indicates that perceived managerial trust in subordinates have a significant positive effect on employees’ job involvement, affective organizational commitment, and job satisfaction. One of the surprises found in this study is that reliability as a dimension in managerial trust had no significant relationship with any of the job attitudes even though it is one of the most agreed upon dimensions found in trust measurements. This study has contributed to organizational behavior research since most research has focused on employees trust in their leaders than on managerial trust in their subordinates.

    Abstract…………………………………………………………………………………………….I Table of Contents………………………………………………………………………………...III List of Tables……………………………………………………………………………………..V List of Figures…………………………………………………………………………………..VII CHAPTER I. INTRODUCTION………………………………………………………………….1 Background of Study………………………………………………………………………......1 Purpose of Study……………………………………………………………………………….4 Research Questions…………………………………………………………………………….5 Significance of Study…………………………………………………………………………..5 Delimitations & Limitations…………………………………………………………………...6 Operational Definition of Terms…………………………………………………………….....7 CHAPTER II. LITERATURE REVIEW…………………………………………………………9 Trust…………………………………………………………………………………………...9 Job Attitudes…………………………………………………………………………………16 The Effect of Trust on Job Attitudes…………………………………………………………20 The Financial Sector in St. Lucia…………………………………………………………….20 CHAPTER III. RESEARCH METHODOLOGY………………………………………………23 Research Framework ………………………………………………………………………..23 Hypothesis of the Study……………………………………………………………………...24 Research Procedure…………………………………………………………………………..25 Research Design……………………………………………………………………………...28 Sampling……………………………………………………..................................................28 Instrumentation………………………………………………………………………………30 Data Analysis………………………………………………………………………………...32 Pilot study……………………………………....................................................................... 33 CHAPTER IV. RESULTS ………………………………………………………………………47 Descriptive Statistics…………………………………………………………………………47 Correlation Analysis…………………………………………………………………………53 Independent and Dependent Variables Correlation………………………………………….53 IV Control Variables Correlation………………………………………………………………..54 Multiple Regression Analysis………………………………………………………………..54 Hypothesis One and Two…………………………………………………………………….54 Hypothesis Three to Five…………………………………………………………………….56 CHAPTER V. DISCUSSIONS…………………………………………………………………..63 Research Review…………………………………………………………………………….63 Discussions for Descriptive Statistics……………………………………………………….64 Discussions for Multiple Regression Analysis……………………………………………...67 CHAPTER VI. CONCLUSIONS AND RECOMMENDATIONS……………………………...73 Conclusions…………………………………………………………………………………73 Recommendations for Future Studies………………………………………………………74 Recommendations for Financial Sector…………………………………………………….76 REFERENCES…………………………………………………………………………………..79 APPENDIX A. DESCRIPTIVE STATISTICS DEMOGRAPHIC VARIABLES……………...85 APPENDIX B. CORRELATION TABLE FOR ALL VARIABLES…………………………...89 APPENDIX C. RESEARCH QUESTIONNAIRE………………………………………………91

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