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研究生: 謝宜蓁
Hsieh, Yi-Chen
論文名稱: 承諾型人力資源管理實務對組織承諾之影響-以工作敬業為中介變項
The Effect of Commitment Human Resource Management Practices on Organization Commitment- The Mediating Effect of Work Engagement
指導教授: 黃能堂
Huang, Neng-Tang
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 108
中文關鍵詞: 承諾型人力資源管理實務組織承諾工作敬業
英文關鍵詞: commitment human resource management practices, organization commitment, work engagement
論文種類: 學術論文
相關次數: 點閱:125下載:0
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  • 人才是組織的重要資源,維持企業競爭力的唯一關鍵因素就是擁有具稀有性、不可取代性與不可複製性的人力資源。近年社會經濟環境變化,金融業人員承擔的工作日益增加,須執行工作命令及應對民眾之情緒反應及法令程序的束縛,內心可能蘊含繁重的工作壓力,影響繼續留任的意願,進而轉換工作。因此,「留才」是不容忽視的問題,而最關鍵的因素即提升員工的組織承諾。影響組織承諾的要素之一為符合員工需求與期待的人力資源管理實務,如何藉由人力資源管理實務促使員工產生組織承諾,以提升留任率,是現今各企業所關注的重要議題。
    因此,本研究旨在探討承諾型人力資源管理實務對組織承諾之影響,以工作敬業為中介變項,針對新竹T信用合作社所有員工為研究對象,透過紙本問卷的方式,發放190份問卷,回收180份有效問卷,應用敘述統計分析、信度分析、效度分析、差異分析、相關分析及迴歸分析等方法分析研究資料。研究結果發現(1)員工知覺承諾型人力資源管理實務對組織承諾具顯著正向影響。(2)員工知覺承諾型人力資源管理實務對工作敬業具顯著正向影響。(3)工作敬業對組織承諾具顯著正向影響。(4)工作敬業在承諾型人力資源管理實務對組織承諾之影響具中介效果。

    “Retaining talents” is a critical issue that can’t be ignored, and the most important thing is to enhance the organizational commitment of employees. HRMPs is one of the most important factors affecting organizational commitment. Improving retention rates by human resource management practices to is an important issue for enterprises today.
    The purpose of the study was to investigate the relationship among commitment human resource management practices, organization commitment, and work engagement.
    The sample was all the employees from the T Credit Cooperative of Hsinchu. A total of 190 questionnaires were sent to all the employees and collected 180 valid questionnaires. Descriptive statistics, reliability analysis, validity analysis, correlation analysis and regression analysis were used to analyze the data. The results reveal that high commitment human resource management practices are positively associated with organization commitment and work engagement. Work engagement is positively associated with organization commitment. Work engagement has partial mediating effect on the relationship between high commitment human resource management practices and organization commitment.

    中文摘要……………………………………………………………………i ABSTRACT………………………………………………………………iii 目 錄……………………………………………………………………v 表 次…………………………………………………………………vii 圖 次…………………………………………………………………ix 第 一 章 緒論…………………………………………………………1 第一節 研究背景與動機……………………………………………1 第二節 研究目的與待答問題………………………………………5 第三節 研究範圍與限制……………………………………………7 第四節 重要名詞釋義………………………………………………9 第 二 章 文獻探討……………………………………………………13 第一節 承諾型人力資源管理實務之意涵…………………………13 第二節 組織承諾……………………………………………………18 第三節 工作敬業……………………………………………………29 第四節 相關研究……………………………………………………35 第 三 章 研究設計與實施……………………………………………39 第一節 研究架構與假設……………………………………………39 第二節 研究步驟……………………………………………………41 第三節 研究方法……………………………………………………44 第四節 研究工具……………………………………………………45 第五節 研究對象……………………………………………………51 第六節 資料分析……………………………………………………52 第 四 章 研究結果與分析……………………………………………55 第一節 描述性統計分析……………………………………………55 第二節 信度分析……………………………………………………58 第三節 相關分析……………………………………………………59 第四節 簡單迴歸分析………………………………………………61 第五節 階層迴歸分析………………………………………………65 第六節 假設檢驗結果彙整…………………………………………67 第 五 章 結論與建議…………………………………………………69 第一節 研究結論……………………………………………………69 第二節 研究建議……………………………………………………71 參考文獻…………………………………………………………………73 一、中文部分…………………………………………………………73 二、外文部分…………………………………………………………74 附 錄…………………………………………………………………81 附錄一、承諾型人力資源管理實務、組織承諾與工作敬業調查問卷 初………………………………………………………83 附錄二、問卷內容效度專家名單……………………………………89 附錄三、承諾型人力資源管理實務、組織承諾與工作敬業調查問 卷修正對照表………………………………………………91 附錄四、承諾型人力資源管理實務、組織承諾與工作敬業調查問 卷…………………………………………………………105

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