研究生: |
周曉祺 Chou, Hsiao-Chi |
---|---|
論文名稱: |
Conflict Experiences and Resolution Process of Taiwan’s Managers under Cultures Influence: Perspective of Social Learning Theory Conflict Experiences and Resolution Process of Taiwan’s Managers under Cultures Influence: Perspective of Social Learning Theory |
指導教授: |
張媁雯
Chang, Wei-Wen |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2021 |
畢業學年度: | 109 |
語文別: | 英文 |
論文頁數: | 119 |
英文關鍵詞: | conflict sources |
DOI URL: | http://doi.org/10.6345/NTNU202100359 |
論文種類: | 學術論文 |
相關次數: | 點閱:129 下載:4 |
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Conflict management has been identified as one of the most important skills in the workplace. The first studies, focusing more on specific sources and methods of conflict. In recent years, researchers have started to understand potential sources of conflict and explore ways to improve conflict resolution. The purpose of the study is to examine the conflict experiences and conflict resolution strategies for managers in the Taiwanese workplace through documenting and exploring the impact of their culturally influenced conflict resolution. It is difficult and time consuming to deal with conflicts as managers must go through various learning processes in the workplace. This study is based on the theoretical perspective of social learning to understand the conflict resolution process learned by Taiwanese managers. The study consists of semi-structured and in-depth interviews with 15 to 24 managers with a minimum of three years of management experience in the Taiwanese workplace, including description of their own conflict management experience, cultural awareness of Taiwan (Collectivism vs. Individualism) and the learning process. Qualitative research design, methods, document review, and interviews are used to improve the depth of the study. These findings contribute to understanding the possible root causes of conflict in the concept of workplace conflict and conflict management in Taiwan and contribute to reference and improvement of practitioners' knowledge of conflict management.
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