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研究生: 周曉祺
Chou, Hsiao-Chi
論文名稱: Conflict Experiences and Resolution Process of Taiwan’s Managers under Cultures Influence: Perspective of Social Learning Theory
Conflict Experiences and Resolution Process of Taiwan’s Managers under Cultures Influence: Perspective of Social Learning Theory
指導教授: 張媁雯
Chang, Wei-Wen
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2021
畢業學年度: 109
語文別: 英文
論文頁數: 119
英文關鍵詞: conflict sources
DOI URL: http://doi.org/10.6345/NTNU202100359
論文種類: 學術論文
相關次數: 點閱:113下載:4
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  • Conflict management has been identified as one of the most important skills in the workplace. The first studies, focusing more on specific sources and methods of conflict. In recent years, researchers have started to understand potential sources of conflict and explore ways to improve conflict resolution. The purpose of the study is to examine the conflict experiences and conflict resolution strategies for managers in the Taiwanese workplace through documenting and exploring the impact of their culturally influenced conflict resolution. It is difficult and time consuming to deal with conflicts as managers must go through various learning processes in the workplace. This study is based on the theoretical perspective of social learning to understand the conflict resolution process learned by Taiwanese managers. The study consists of semi-structured and in-depth interviews with 15 to 24 managers with a minimum of three years of management experience in the Taiwanese workplace, including description of their own conflict management experience, cultural awareness of Taiwan (Collectivism vs. Individualism) and the learning process. Qualitative research design, methods, document review, and interviews are used to improve the depth of the study. These findings contribute to understanding the possible root causes of conflict in the concept of workplace conflict and conflict management in Taiwan and contribute to reference and improvement of practitioners' knowledge of conflict management.

    ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the study 1 Statement of the Problem 3 Research Purpose 4 Research Questions 5 Significance of the Study 5 Definition of Terms 6 CHAPTER II LITERATURE REVIEW 9 Conflict Resolution Process 9 The Role of Culture in Conflict Resolution 12 Social Learning Theory 18 CHAPTER III RESEARCH METHOD 25 Research Approach 25 Research Framework 26 Research Procedure 27 Research Participants and Sampling Criteria 30 Data Collection 36 Data Analysis 38 Research Quality 42 CHAPTER IV FINDINGS AND DISCUSSIONS 45 Conflict Experience 45 Conflict Resolution Decision 66 Social Learning of Conflict Process 81 Discussion 91 CHAPTER V CONCLUSION & IMPLICATIONS 93 Conclusion 93 Implications 95 Limitations 96 Suggestions for Future Research 97 References 99 APPENDIX A: INTERVIEW QUESTIONS 108

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