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研究生: 邱于平
CHIU YU-PING
論文名稱: 部落格口碑對消費者購買決策影響之研究
A Study on the Influence of Consumer Purchase Decisions in Blog Word-of-Mouth
指導教授: 楊美雪
Yang, Mei-Hsueh
學位類別: 碩士
Master
系所名稱: 圖文傳播學系
Department of Graphic Arts and Communications
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 188
中文關鍵詞: 部落格口碑訊息訴求訊息框架購買決策
英文關鍵詞: blog word-of-mouth, message appeals, message framing, purchase decisions
論文種類: 學術論文
相關次數: 點閱:492下載:73
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  • 網路技術的發展與進步,改變了人們日常生活中的溝通習慣,也讓網路成為人際溝通與獲取資訊的主要來源。其中,口碑傳播的型態也從傳統的面對面方式轉移到部落格中進行,透過部落格平台進行的口碑傳遞不但能吸引瀏覽者的注意力,口碑可信度也顯著高於一般網路口碑,因此越來越多人透過部落格口碑傳遞與搜尋產品相關的訊息與使用經驗。
    本研究透過兩種研究方法進行,首先以內容分析法來進行部落格口碑訊息陳述的資料蒐集與彙整,研究抽取550個部落格口碑作為研究樣本,藉以瞭解現今部落格口碑的陳述情況。接著透過網路問卷的方式針對部落格口碑的訊息接收者進行施測,總計回收512份有效問卷進行統計分析,瞭解部落格口碑的訊息訴求與訊息框架對消費者購買決策是否有正向關係存在。
    研究結果發現:(1)「理性訴求」對「影視音樂」與「3C數位產品」類消費者購買決策有正向影響;「感性訴求」對「旅遊札記」與「美食記載」類消費者購買決策有正向影響;「理性」與「感性」訴求對「流行時尚」、「美容保健」、「寵物用品」與「圖書資訊」類消費者購買決策有正向影響;(2)「正面框架」對「影視音樂」與「美容保健」類消費者購買決策有正向影響;「負面框架」對「寵物用品」與「3C數位產品」類消費者的購買決策有正向影響;「正面」與「負面」框架對「旅遊札記」、「美食記載」、「流行時尚」與「圖書資訊」類消費者的購買決策有正向影響。
    綜合研究結果可知,許多部落格口碑的傳播者尚未知曉該以何種方式來陳述口碑內容才能藉此影響到消費者的決策,因此本研究建議部落格口碑傳播者可針對部落格口碑類型來規劃陳述方式與構面,同時加強感性訴求與負面框架陳述方式的使用,讓部落格口碑訊息對消費者產生更多的影響力。

    The development and progress of Internet technology has changed the ways of communication, and those ways have also become the main source of interpersonal communication and information. As a matter of fact, the spread of word-of-mouth has changed from face-to-face to blogosphere. More and more people use blog word-of-mouth to transmit and search the related information and their using experience of products.
    This study uses two methods to comprehend this issue, first of all, we use content analyze approach to realize the statement of message of blog word-of-mouth. Then, the study use online questionnaire investigation to discuss the influence of consumers’ purchase decision towards message appeals and message framing in blog word-of-mouth.
    This research has the following conclusions. First, we found that there has positive effect to use rational appeal to state the message about movies and digital products. Emotional appeal has more impact to tourism and food reports. In addition, both rational and emotional appeals have positive effect to the categories of fashion, cosmetic, pet supplies, and books. Second, positive framing has positive effect to the categories of movies, and cosmetic. Negative framing has positive effect to the categories of pet supplies and digital products. And the categories of tourism, food reports, fashion, and books have more positive effect in both positive and negative framing.

    中文摘要 i ABSTRACT ii 誌謝辭 iii 目錄 iv 圖目錄 vi 表目錄 vii 第壹章 緒論 1 第一節 研究背景與動機 2 第二節 研究目的與問題 6 第三節 名詞釋義 7 第四節 研究範圍與限制 8 第五節 研究流程 9 第貳章 文獻探討 10 第一節 部落格口碑傳播行為 11 第二節 部落格口碑的訊息陳述與相關研究 23 第三節 購買決策之概念與相關研究 32 第四節 文獻探討小結 37 第参章 研究方法 38 第一節 研究架構 38 第二節 研究方法 39 第三節 研究對象 41 第四節 研究工具 46 第五節 研究實施 49 第六節 資料處理與分析 52 第肆章 研究結果與討論 54 第一節 部落格口碑訊息陳述現況 54 第二節 部落格口碑使用者的背景變項與使用現況 95 第三節 部落格口碑的訊息訴求對購買決策之影響 108 第四節 部落格口碑的訊息框架對購買決策之影響 114 第五節 部落格口碑的訊息陳述對購買決策之影響 120 第六節 部落格口碑對消費者的行為影響之差異分析 122 第七節 部落格口碑對消費者的購買決策影響之差異分析 126 第伍章 結論與建議 143 第一節 研究結論 143 第二節 研究建議 151 參考文獻 156 附錄 171 附錄一 內容分析表 171 附錄二 網路問卷調查表 173

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