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研究生: 何采蓉
Ho, Cai-Rong
論文名稱: A Meta-Analysis of the Relationship among Psychological Contract Breach, Turnover Intention, and Organizational Citizenship Behavior
A Meta-Analysis of the Relationship among Psychological Contract Breach, Turnover Intention, and Organizational Citizenship Behavior
指導教授: 葉俶禎
Yeh, Chu-Chen
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2020
畢業學年度: 108
語文別: 英文
論文頁數: 101
英文關鍵詞: psychological contract breach (PCB), turnover intention (TI), country difference
DOI URL: http://doi.org/10.6345/NTNU202000867
論文種類: 學術論文
相關次數: 點閱:178下載:16
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  • Psychological contract can profoundly affect employees’ willingness to stay and contribute to a company beyond their performance requirements. With the fast-paced advancement of internet and technology over these years, information has become readily accessible and transparent. The free flow of information not only can trigger new business models, but may also lead to a change in the mutual obligation between employees and their organization. This research aims to confirm the effect of psychological contract breach (PCB) on two important employee outcomes, turnover intention (TI) and organizational citizenship behavior (OCB). A quantitative approach was used by conducting a meta-analysis to synthesize the overall effect among the three variables from studies published between 2010 and 2019. A total of 76 articles were included in this meta- analysis. 38 articles on PCB and TI, and another 38 articles on PCB and OCB. The forest plot, subgroup analysis, moderation analysis, and publication bias analysis were applied to test the hypotheses. The results show PCB having a positive effect on TI, and a negative effect on OCB over the last 10 years. Country difference is found to moderate the association between PCB and OCB, but not the relationship between PCB and TI. Power distance strengthens the negative association between PCB and OCB. Uncertainty avoidance and the percentage of individual using internet weaken the negative association between PCB and OCB. This study adds new value to the literature on PCB, TI, and OCB. The findings confirm the severe workplace consequences caused by PCB and lead to the suggestion to improve company’s talent management procedure and enhance the mutual communication between employees and employers.

    TABLE OF CONTENTS ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES V CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 2 Purposes of the Study 5 Questions of the Study 7 Significance of the Study 7 Definition of Key Terms 8 CHAPTER II LITERATURE REVIEW 11 Psychological Contract 11 Turnover Intention 14 Organizational Citizenship Behavior (OCB) 15 Theoretical Background and Hypotheses 20 CHAPTER III METHODOLOGY 31 Research Framework 31 Research Hypothesis 32 Research Procedure 32 Research Design 33 Research Method 34 Data Analysis 40 Study Characteristics 43 CHAPTER IV ANALYSES AND RESULTS 47 Forest Plot 47 Subgroup Analysis 50 Moderation Analysis 57 Publication Bias Analysis 60 CHAPTER V CONCLUSIONS AND SUGGESTIONS 65 Conclusions 65 Discussion 66 Research Implications 69 Practical Implications 70 Research Limitations 71 Future Research Suggestions 72 REFERENCES 75 APPENDIX A: CODING INFORMATION FOR SAMPLES INCLUDED IN THE META-ANALYSES (PCB & TI) 92 APPENDIX B: CODING INFORMATION FOR SAMPLES INCLUDED IN THE META-ANALYSES (PCB & OCB) 95 APPENDIX C: CODING INFORMATION FOR SAMPLES INCLUDED IN THE META-ANALYSES (PCB & OCBI) 98 APPENDIX D: CODING INFORMATION FOR SAMPLES INCLUDED IN THE META-ANALYSES (PCB & OCBO) 100

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