研究生: |
吳淑君 Shu-Jiun Wu |
---|---|
論文名稱: |
建構國內保險公司人力資源管理績效指標工具 The Construction of an Instrument of Key Performance Indicators on Human Resource Management among Insurance Companies in Taiwan |
指導教授: |
侯世光
Hou, Shih-Kuang |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2007 |
畢業學年度: | 95 |
語文別: | 英文 |
論文頁數: | 148 |
中文關鍵詞: | 保險產業 、關鍵績效指標 、人力資源管理 、得懷術 |
英文關鍵詞: | insurance industry, KPIs, HRM, Delphi technique |
論文種類: | 學術論文 |
相關次數: | 點閱:280 下載:9 |
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From 1987, Taiwan has opened its insurance market to foreign insurance, there are lots of international insurance companies established its branches in Taiwan. Especially in 2002, Taiwan joined the World Trade Organization (WTO) that insurance market stepped forward and became so competitive toward liberalization and internalization. By 2006, licenses had been obtained by 29 companies, including 22 domestic companies and 7 foreign companies Taiwan branches. Besides, the insurance penetration in Taiwan has been ranked as number one globally in 2005.
Due to the highly competitive environment, an effective instrument for insurance companies to measure their performance is important and necessary. Key performance indicators (KPIs) are significant elements which can help organization to define and measure progress towards their organizational goals and convert the context data into measurable ones. In this case, the purpose of this study is to construct an instrument of key performance indicators on human resource management (HRM) among insurance companies in Taiwan. According to literature review, there are six KPIs categories within 52 that KPIs requires further exploration. After data collection via Delphi technique, there are 38 KPIs reserved to construct the instrument. On the other hands, the six KPIs categories followed by the significance and practicability from experts panel’ point of view are Retention Indicator, Labor Cost, Recruiting Indicator, Employee Relations, HRD Indicator and Benefit Cost.
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