全球化的時代，金融業為了保有競爭優勢，除了不斷的創新，內部管理的關鍵在於如何透過有效的領導行為以及提升員工自我尊榮感，以激勵員工對工作上的專注與熱忱，進而對組織產生奉獻與忠誠之行為。
本研究目的欲從金融產業公司員工對於轉換型領導以及組織自尊，而後透過敬業貢獻度為中介變項進而深入探討其對員工組織公民行為之影響。因此，本研究將以迴歸模型進行實證分析。
本研究以問卷作為實證研究，更以國內金融產業公司員工為研究對象進行調查研究，共發出400份問卷，回收有效問卷為372份，其研究結果顯示：（1）轉換型領導對敬業貢獻度具有正向影響；（2）組織自尊對敬業貢獻度具有正向影響；（3）敬業貢獻度對組織公民行為具有正向影響；（4）轉換型領導對組織公民行為具有正向影響；（5）組織自尊對組織公民行為具有正向影響；（6）轉換型領導透過敬業貢獻度對組織公民行為有顯著影響；（7）組織自尊透過敬業貢獻度對組織公民行為有部份顯著影響。
由以上研究結果可歸納得知，員工對於轉換型領導的接受度愈高、在組織中的自尊感愈多，愈能有效提升員工之敬業貢獻度，進而產生員工組織公民行為的出現。

ABSTRACT
With the development of globalization, the external environment has been rapidly changing. Organizations have faced the big challenge to organizational revolution and organizational transformation. Organizations in order to survive under the turbulent environment, except the innovation, in the inner management, it should be more focus on how to make employee feel valuable and important to the organization, and encourage employees benefit the organization in heart, which is become a important issue to the modern Human Resources management within whole organization.
The purpose of this study will identify the impact Transformational Leadership and Organization Based Self-Esteem on employee’s Organizational Citizenship Behavior in the Financial Service Industry. Work Engagement between Transformational Leadership, Organization Based Self-Esteem and Organizational Citizenship Behavior would be the major mediating effect. Therefore, regression would be used to analysis data and proof the conclusion.
A questionnaire was used to conduct empirical research. The samples were collected from the staffs within the Financial Service Industry. Further, the 372 effective questionnaires would be delivered from 400 questionnaires. The conclusion will point out: （1）Transformational Leadership has a significant positive influence on Work Engagement. （2）Organization Based Self-Esteem has a significant positive influence on Work Engagement. （3）Transformational Leadership has a partial significant positive influence on Organizational Citizenship Behavior. （4）Organization Based Self-Esteem has a significant positive influence on Organizational Citizenship Behavior. （5）Work Engagement has a significant positive influence on Organizational Citizenship Behavior. （6）Work Engagement has a significant positive mediating effect between Transformational Leadership and Organizational Citizenship Behavior. （7）Work Engagement has a partial mediating effect between Organization Based Self-Esteem and Organizational Citizenship Behavior.
According to the result of the study, if the Transformational Leadership and Organization Based Self-Esteem could be more possessed from staffs, the Work Engagement would be promoted into staffs which would induct the employees to behave more Organizational Citizenship Behavior.

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