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研究生: 劉紀儀
Liu, Chi-Yi
論文名稱: 知覺組織圈內人角色對員工建言行為之影響:當責感的中介效果與信任主管的調節效果
The Relationship between the Perceived Insider Status and Employee Voice Behavior:The Mediating Role of Felt Accountability and the Moderating Role of Trust in Leader
指導教授: 陳怡靜
Chen, Yi-Ching
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 100
中文關鍵詞: 員工建言行為知覺組織圈內人角色當責感對直屬主管信任對跨層主管信任
英文關鍵詞: employee voice behavior, perceived insider status, felt accountability, trust in supervisor, trust in skip-level leader
DOI URL: http://doi.org/10.6345/NTNU201900206
論文種類: 學術論文
相關次數: 點閱:175下載:16
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  • 本研究主要目的為探討知覺組織圈內人角色與員工抑制型建言行為與促進型建言行為的關係,以及當責感在其中的中介效果,與員工對直屬主管及跨層主管信任在當責感與建言行為之間的調節效果。本研究以便利取樣方式,針對臺灣公、民營各產業中至少有兩階主管之員工,採用問卷調查方式蒐集資料,實際回收310份有效問卷。研究結果顯示:(1)知覺組織圈內人角色對促進型建言行為具有正向關係;(2)知覺組織圈內人角色對當責感具有正向關係;(3)當責感在知覺組織圈內人角色與抑制型建言及促進型建言行為間分別具有中介效果;(4)員工對直屬主管信任在當責感與促進型建言行為間具有負向調節效果,代表當員工對直屬主管信任程度高時,當責感與促進型建言行為之關係較弱,與研究預期相反。

    This study aims to investigate the relationship between the perceived insider status and employee voice behavior, and the mediating effect of felt accountability and the moderating role of trust in leader in the relationship.The research was conducted by sending a structured questionnaire to full-time or part-time employees (in Taiwan), with both direct and skip-level managers, and collected 310 effective responses. The research results show that: (1) There is a positive relationship between perceived insider status and promotive voice behavior. (2) There is a positive relationship between perceived insider status and felt accountability. (3) Felt accountability mediates the relationship between perceived insider status and prohibitive or promotive voice behavior. (4) Trust in supervisor weakens the positive effect of felt accountability on promotive voice behavior, meaning the positive relationship is not as strong between felt accountability and promotive voice behavior for employees with higher trust in supervisor. This result is opposite of what is originally expected.

    謝誌 i 中文摘要 iii ABSTRACT v 目錄 vii 表次 ix 圖次 xi 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的 5 第三節 名詞釋義 6 第二章 文獻探討 9 第一節 建言行為 9 第二節 知覺組織圈內人角色 14 第三節 當責感 18 第四節 對主管信任 22 第五節 各構面間的關聯性 25 第三章 研究方法 35 第一節 研究架構與假設 35 第二節 研究流程與樣本 38 第三節 研究工具 39 第四節 資料分析 46 第四章 研究結果 49 第一節 敘述性統計 49 第二節 驗證性因素分析 51 第三節 相關分析 55 第四節 假設驗證 57 第五節 共同方法變異檢測 67 第五章 討論與結論 69 第一節 理論意涵 69 第二節 實務意涵 76 第三節 研究限制與未來研究建議 79 參考文獻 81 一、中文部份 81 二、外文部份 85 附錄 93 附錄 研究問卷 95

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