研究生: |
施明君 Shin, Ming-Chun |
---|---|
論文名稱: |
使用者對臺灣官方行動旅遊應用軟體資訊需求之研究 User's Information Needs on Taiwan Official Mobile Travel Applications |
指導教授: |
楊美雪
Yang, Mei-Hsueh |
學位類別: |
碩士 Master |
系所名稱: |
圖文傳播學系 Department of Graphic Arts and Communications |
論文出版年: | 2014 |
畢業學年度: | 102 |
語文別: | 中文 |
論文頁數: | 119 |
中文關鍵詞: | 行動裝置 、旅遊資訊需求 、行動旅遊應用軟體 |
英文關鍵詞: | mobile devices, travel information needs, mobile travel applications |
論文種類: | 學術論文 |
相關次數: | 點閱:227 下載:52 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
隨著行動科技的普及,行動資訊服務逐漸受到旅客的重視,甚至逐漸取代傳統的 資訊來源。政府在促進觀光產業發展之際,也開始建置行動旅遊應用軟體,讓民 眾得以取得最新、最即時的旅遊資訊。隨著旅客旅遊經驗的增長,所需的資訊內 容也有差異,行動旅遊應用軟體除了要有成熟的行動科技之外,也要以使用者的 需求為中心考量,如此才能藉由行動旅遊應用軟體提升使用者的旅遊經驗。本研 究旨在探討使用者對臺灣官方行動旅遊應用軟體資訊服務之需求,以及兩者之間 的差異情形。首先以「內容分析法」觀察 15 個臺灣官方行動旅遊應用軟體所提 供的資訊服務內容,再透過「網路問卷調查法」調查 505 名曾使用過行動應用軟 體且居住在臺灣的使用者,藉以瞭解使用者對臺灣官方行動旅遊應用軟體資訊之 需求及差異情形。本研究結果發現,目前臺灣官方行動旅遊應用軟體資訊服務以 資訊內容為主,對於資訊功能各項目的提供仍不足。而使用者對於資訊功能與資 訊內容的各類別皆有中、高程度不等的需求。顯見,臺灣官方行動旅遊應用軟體 資訊服務的現況與使用者的需求之間,有很大的落差。因此,本研究建議,臺灣官方行動旅遊應用軟體應加強資訊功能各項目的服務,並強化資訊內容之即時性資訊的提供。
With the diffusion of mobile technology, mobile information service is attracting travellers' attention and in certain cases it has even been substituted for other traditional information sources. While the Taiwanese government is promoting its domestic travel and tourism industries, it is also establishing some mobile travel applications for users to acquire the latest and real-time travel information. Besides, when travellers' become more experienced, their information needs will also be different. Not only the sophisticated technology needed to be applied, but also the mobile travel applications should take user-centered contents into account. By that means, users could raise their own travel experience through mobile travel applications. The aim of this study is to understand users' information needs on Taiwanese official mobile travel applications (TOMTAs) as well as the difference between users' needs and the provided mobile information services of TOMTAs. To reach this goal, this study applies two approaches. First, in order to understand the current provision of TOMTAs' information services, content analysis is used to observe 15 sampled TOMTAs. Second, to understand users' needs with TOMTAs, an Internet questionnaire survey is applied to question 505 Taiwanese people who currently live in Taiwan and use download mobile applications. The study found that the provided information services of TOMTAs are still mainly based on the dimension of "information content", while the provisions of the dimension of "information functions" are still inadequate. Furthermore, users are at medium and high levels of requirements for these two dimensions. Apparently, there is still a wide gap between users' needs and the information provision of TOMTAs. To narrow the gap, we suggest that it is necessary for TOMTAs to enhance the provision of both: all included items of "information functions" and the real-time information of "information contents".
一、中文部份
Cathay Pacific Airways, & Hong Kong Tourism Board. (2014)。 Discover Hong Kong‧AR 香港‧AR旅遊導覽 (version 1.2) [mobile application software]。Retrieved from
https://itunes.apple.com/hk/app/discover-hong-kong-ar-xiang/id437814235?mt=8
Hong Kong Tourism Board. (2014a)。 Discover hong kong‧city walks 香港‧都會漫步遊 (version 1.5) [mobile application software]。Retrieved from https://itunes.apple.com/hk/app/discover-hong-kong-city-walks/id429157530?mt=8
Hong Kong Tourism Board. (2014b)。 Discover hong kong‧heritage walks 香港‧古蹟漫步遊 (version 1.2.2) [mobile application software]。Retrieved from https://itunes.apple.com/hk/app/discover-hong-kong-heritage/id511197406?mt=8
Hong Kong Tourism Board. (2014c)。 Discover hong kong‧island walks 香港‧離島漫步遊 (version 1.0.4) [mobile application software]。Retrieved from https://itunes.apple.com/hk/app/discover-hong-kong-island/id581183272?mt=8
Kalakota, R., & Robinson, M.(2001)。M-business行動商業:競逐優勢行動力、獲取致勝商機的企業策略指南(譯者:戴至中)。臺北市:麥格羅.希爾。(原著出版年:2001)。
Macau Government Tourist Office. (2012). Experience macau 感受澳門 (version 1.0) [mobile application software]. Retrieved from
https://itunes.apple.com/us/app/experience-macau-gan-shou/id542332430?mt=8
May, P.(2001)。行動商務大未來:無線產業的商機、應用與技術完全解讀(譯者:黃逸華)。臺北市:藍鯨。(原著出版年:2001)。
公平交易委員會(2013年10月28日)。101年全國主要連鎖便利商店業者進行產業調查概況【新聞資料】。2014年2月25日,取自: http://www.ftc.gov.tw/internet/main/doc/docDetail.aspx?uid=126&docid=12992
王石番(1991)。傳播內容分析法:理論與實證(二版)。臺北市:幼獅。
交通部觀光局(2013)。旅行臺灣App 即日起提供下載,旅遊資訊一點就通,另外提供二維條碼下載連結,歡迎民眾踴躍下載及使用!。取自: http://www.taiwan.net.tw/m1.aspx?sNo=0017763
朱子豪、陳墀吉、劉英毓、林祥偉(2008)。觀光學槪論。臺北市:三民。
行政院研究發展考核委員會(2011)。持有手機民眾數位機會調查報告。取自: http://www.ndc.gov.tw/m1.aspx?sNo=0028380
何飛鵬(2011年10月)。Smart device正在改變人類生活。數位時代,209期,28頁。
吳明隆(2011)。SPSS統計應用學習實務-問卷分析與應用統計(三版,217-224頁)。新北市:易習圖書。取自:
http://www.airitibooks.com/detail.aspx?PublicationID=P20130517041.
榮泰生(2009)。SPSS與研究方法(二版)。臺北市:五南。
呂庭宇、曾智仁(2011)。行動定位服務之智慧型即時旅遊資訊分享系統。明新學報,37卷2期,125-141頁。取自: http://www.airitilibrary.com/Publication/Index?FirstID=1728760X-201108-201110260011-201110260011-125-141&SecondID=P001
李金泉(2007)。精通SPSS統計分析實務與應用(初版)。新北市:全華圖書。
李春美、徐承原(2012)。國家公園智慧行動導覽服務。國土資訊系統通訊,83期,47-61頁。取自: http://ngis2.moi.gov.tw/Storage/MOI_NGIS/journal/83/index.html
李貽鴻(2008)。觀光行銷學(二版)。臺北市:五南。
李隆安、章英華、楊孟麗、杜素豪、廖培珊、于若蓉、. . . 傅仰止(2007)。調查研究方法(初版)。臺北市:三民。
周文欽(2004)。研究方法:實徵性研究取向(再版)。臺北市:心理。
林伯鴻(2012)。人性化的行動裝置介面。科學發展,472期,44-49頁。取自: http://ejournal.stpi.narl.org.tw/NSC_INDEX/Journal/EJ0001/10104/10104-07.pdf
林承賢(2004)。近五年來臺灣傳播學界博碩士論文使用網路問卷研究方法之後設分析。資訊社會研究,6期,25-58頁。取自: http://www.nhu.edu.tw/~society/jccic/06/fu/6-02.pdf
林振義、江啟先、李青蓉、陳慧玲(2008)。行動商務與娛樂。臺北縣:國立空中大學。
邱皓政(2008)。量化硏究法(一):硏究設計與資料處理(修訂版)。臺北市:雙葉書廊。
侯鈞元(2012)。臺北市西區觀光文化導覽。臺北市政府研究發展考核委員會委託之專題研究報告(編號:第381輯)。取自: http://rdnet.taipei.gov.tw/xDCM/TPE_user/search_result_detail_research.jsp?dtdid=0000000014&DBType=1&xml_status=&concount=1&condition0=%E8%87%BA%E5%8C%97%E5%B8%82%E8%A5%BF%E5%8D%80%E8%A7%80%E5%85%89%E6%96%87%E5%8C%96%E5%B0%8E%E8%A6%BD&contype0=22_PTI&linktype0=1&searchtype=0&pagecount=10&xml_id=0000017281
洪久賢、周勝方、劉志興、殷育士(2012)。我國明星產業競爭優勢及市場利基研究:觀光旅遊及美食。行政院經濟建設委員會委託之專案報告(編號:(101)010.603)。取自: http://www.cepd.gov.tw/att/files/20120308_%E8%A7%80%E5%85%89%E6%97%85%E9%81%8A%E8%88%87%E7%BE%8E%E9%A3%9F%E7%94%A2%E6%A5%AD%E7%A0%94%E7%A9%B6%E5%A0%B1%E5%91%8A_Final.pdf
桃園縣政府觀光行銷局(2012)。桃園縣議會第17屆第5次定期會:桃園縣政府觀光行銷局工作報告。取自:http://www.tycg.gov.tw/uploaddowndoc?file=policy/201209231602540.pdf&filedisplay=17-5%E8%AD%B0%E6%9C%83%E5%B7%A5%E4%BD%9C%E5%A0%B1%E5%91%8A-%E8%A7%80%E5%85%89%E8%A1%8C%E9%8A%B7%E5%B1%80.pdf&flag=doc
張家豪、朱子豪(2012)。國內適地性服務與觀光旅遊加值應用發展。國土資訊系統通訊:App與GIS,83期,32-46頁。取自: http://ngis2.moi.gov.tw/Storage/MOI_NGIS/journal/83/index.html
梁德馨、柯依岑、邱妍蓁、吳憶蘋、許孝婷、陳薪卉(2011)。2011年臺灣無線網路使用調查報告。臺灣網路資訊中心委託之專案報告。取自: http://www.twnic.net.tw/download/200307/1107d.pdf
梁德馨、莊雅茹、楊雅惠、彭佳玲、紀宜穎、蕭錦炎、. . . 莊宜貞(2013)。50歲以上民眾數位機會調查報告。行政院研究發展考核委員會委託之專案報告。取自:http://www.ndc.gov.tw/m1.aspx?sNo=0028380
梁德馨、楊雅惠、吳懿軒、姜柔萍、陳世鴻、陳儀蔓、. . . 蕭錦炎(2013)。2013年臺灣無線網路使用調查報告。臺灣網路資訊中心委託之專案報告。取自:http://www.twnic.net.tw/download/200307/20140109e.pdf
梁德馨、劉惠婷、陳薪卉、劉峻廷、謝昀東、蘇浚欽、. . . 姜柔萍(2012)。2012年臺灣無線網路使用調查報告。臺灣網路資訊中心委託之專案報告。取自:http://www.twnic.net.tw/download/200307/20121226d.pdf
陳其華、吳東凌、涂元光、張坤昌、王景弘、呂道鴻、. . . 蘇怡如(2012)。觀光遊憩區導入智慧型運輸系統計畫:i3 travel 愛上旅遊。臺北市:交通部運研究所。取自:http://www.iot.gov.tw/ct.asp?xItem=666874&ctNode=1448&mp=1
陳宗玄、李慧珊(2005)。消費者對旅遊資訊願付價值評估之研究-以臺北地區為例。朝陽學報,10期,309-328頁。取自: http://ir.lib.cyut.edu.tw:8080/handle/310901800/10550
陳奕廷、林聖偉(2012)。App在交通運輸之應用。國土資訊系統通訊:App與GIS,83期,22-31頁。取自: http://ngis2.moi.gov.tw/Storage/MOI_NGIS/journal/83/index.html
陳建和、呂新發、吳世光(2007)。國民旅遊安全管理系统建構之研究。旅遊健康學刊,6卷1期,1-26頁。取自: http://readopac3.ncl.edu.tw/nclJournal/search/detail.jsp?sysId=0006106231&dtdId=000040&search_type=detail&la=ch
陳家瑜、郭昱瑩、王淑美、林子元、黃思寧、邱詩惠、. . . 高樹梅(2010)。我國觀光發展政策之研究。行政院研究發展考核委員會(編號:RDEC-RES-098-008)。取自:http://www.ndc.gov.tw/m1.aspx?sNo=0058887&ex=3&ic=0000152
陳純郁(2012)。Hotspot 2.0技術標準發展分析。取自: http://mic.iii.org.tw/aisp/reports/reportdetail2.asp?sesd=594747474&docid=CDOC20120829001&doctype=RC&cate=&smode=1&countrypno=
楊薇玉(2009)。SuperGIS行動導覽系統。地理資訊系統季刊,3卷1期,3-7頁。取自:http://www.supergeo.com.tw/gis_q.asp
資策會數位生活研究群(2013)。行動資訊服務消費者偏好分析。取自: http://mic.iii.org.tw/aisp/reports/reportdetail2.asp?sesd=526284707&docid=CDOC20100402001&doctype=RC&cate=&smode=1&countrypno=
資策會FIND(2012年12月)。數位新應用之族群分析專題。數位知識閱刊,30期,2頁。取自: http://www.lib.ncku.edu.tw/journal/FIND/file/ipub_201212_ncku.pdf
臺北市政府行動應用軟體(App)服務發展作業原則(2012年9月10日)。
蔡宛栩(2011)。93-99 年研究計畫統計分析:「觀光拔尖」專題。取自: http://grb-topics.stpi.narl.org.tw/GRB_TopicService/KSP/singleSearch/projectEntry.jsp?projectId=21
賴瑟珍(2010)。專題 I-II 從「觀光拔尖領航方案」展望臺灣觀光發展。載於科技政策研究與資訊中心(編印),中華民國科學技術年鑑99年版(19-24頁)。臺北市:國家實驗研究院。
魏曼伊(2008)。教育研究另一途徑:網路調查研究。中正教育研究,7卷2期,97-128頁。取自: http://www.airitilibrary.com/Publication/alDetailedMesh?DocID=16839552-200812-7-2-97-128-a
羅之盈(2013年7月)。回應行動風潮,App孕育m政府。數位時代,230期,40頁。
蘇慧捷(2002)。自助旅遊者資訊尋求與資訊使用行為之探討。圖書館學與資訊科學,28卷2期,49-71頁。取自: http://jlis.glis.ntnu.edu.tw/ojs/index.php/jlis/article/view/406
二、英文部份
Abowd, G. D., Atkeson, C. G., Hong, J., Long, S., Kooper, R., & Pinkerton, M. (1997). Cyberguide: A mobile context-aware tour guide. Wireless Networks, 3(5), 421-433. doi: 10.1023/A:1019194325861
Al-Rayes, K. A. A., Sevkli, A. Z., Al-Moaiqel, H. F., Al-Ajlan, H. M., Al-Salem, K., & Al-Fantoukh, N. I. (2011). A mobile tourist guide for trip planning. IEEE Multidisciplinary Engineering Education Magazine, 6(4), 1-6. Retrived from http://www.ewh.ieee.org/soc/e/sac/itee/index.php/meem/article/viewFile/189/201
Alahuhta, P., Helaakoski, H., & Smirnov, A. (2005). Adoption of mobile services in business: Case study of mobile CRM. Proceedings of the 2005 IEEE International Conference on e-Business Engineering, Beijing, China, 531-534. doi: 10.1109/ICEBE.2005.22
Ali, A., Ouda, A., & Capretz, L. F. (2012). A conceptual framework for measuring the quality aspects of mobile learning. Bulletin of the IEEE Technical Committee on Learning Technology, 14(4), 31-34. Retrived from http://lttf.ieee.org/issues/october2012/Ali.pdf
Anacleto, R., Figueiredo, L., Luz, N., Almeida, A., & Novais, P. (2011). Recommendation and planning through mobile devices in tourism context. In P. Novais, D. Preuveneers & J. M. Corchado (Ed.), Advances in Intelligent and Soft Computing, Vol. 92. Proceedings of the 2nd International Symposium on Ambient Intelligence (ISAmI 2011): Ambient Intelligence-Software and Applications (pp. 133-140). doi: 10.1007/978-3-642-19937-0_17
Anckar, B., & D'Incau, D. (2002). Value creation in mobile commerce: Findings from a consumer survey. The Journal of Information Technology Theory and Application, 4(1), 43-64. Retrived from
http://www.researchgate.net/publication/228829605_Value_creation_in_mobile_commerce_Findings_from_a_consumer_survey
Assael, H. (1998). Consumer behavior and marketing action (6th ed.). Boston, MA: South-Western Pub.
Axtell, C., Hislop, D., & Whittaker, S. (2008). Mobile technologies in mobile spaces: Findings from the context of train travel. International Journal of Human-Computer Studies, 66(12), 902-915. doi: 10.1016/j.ijhcs.2008.07.001
Barnes, S. J. (2002). The mobile commerce value chain: Analysis and future developments. International Journal of Information Management, 22(2), 91-108. doi: 10.1016/S0268-4012(01)00047-0
Beer, T., Fuchs, M., Höpken, W., Rasinger, J., & Werthner, H. (2007). CAIPS: A context-aware information push service in tourism. In M. Sigala, L. Mich & J. Murphy (Ed.), Information and Communication Technologies in Tourism 2007: Proceedings of the International Conference (pp. 129-140). doi: 10.1007/978-3-211-69566-1_13
Brace, N., Kemp, R., & Snelgar, R. (2009). SPSS for psychologists (4th ed.). New York, NY: Routledge.
Brown, B., & Chalmers, M. (2003). Tourism and mobile technology. In K. Kuutti, E. H. Karsten, G. Fitzpatrick, P. Dourish & K. Schmidt (Ed.), ECSCW 2003: Proceedings of the 8th European Conference on Computer Supported Cooperative Work (pp. 335-354). doi: 10.1007/978-94-010-0068-0_18
Carlsson, C., Walden, P., & Yang, F. (2008, July 7-8). Travel MoCo: A mobile community service for tourists. Proceedings of the 7th International Conference on Mobile Business, Barcelona, Spain (pp. 49-58). doi: 10.1109/ICMB.2008.40
Carvalho, A., Cunha, C. R., & Morais, E. P. (2010, June 23-24). A framework to support the tourist's information-needs based on a ubiquitous approach. Proceedings of the 14th IBIMA Conference: Business transformation through innovation and knowledge management: An academic perspective, Istambul, Turkey, 2470-2479. Retrived from
https://bibliotecadigital.ipb.pt/handle/10198/2608
Chae, M., Kim, J., Kim, H., & Ryu, H. (2002). Information quality for mobile internet services: A theoretical model with empirical validation. Electronic Markets, 12(1), 38-46. doi: 10.1080/101967802753433254
Chang, S. E., Hsieh, Y. J., Chen, C. W., Liao, C. K., & Wang, S. T. (2006). Location-based services for tourism industry: An empirical study. In J. Ma, H. Jin, L. Yang & J. P. Tsai (Ed.), Lecture Notes in Computer Science, Vol. 4159. Ubiquitous Intelligence and Computing 2006: Proceedings of the 3rd International Conference (pp. 1144-1153). doi: 10.1007/11833529_115
Cheng, Y. H., & Huang, T. Y. (2013). High speed rail passengers' mobile ticketing adoption. Transportation Research Part C: Emerging Technologies, 30(0), 143-160. doi: 10.1016/j.trc.2013.02.001
Cheverst, K., Davies, N., Mitchell, K., Friday, A., & Efstratiou, C. (2000). Developing a context-aware electronic tourist guide: Some issues and experiences. Proceedings of the SIGCHI conference on Human Factors in Computing Systems, Hague, The Netherlands, 17-24. doi:
10.1145/332040.332047
Cheverst, K., Mitchell, K., & Davies, N. (2002). The role of adaptive hypermedia in a context-aware tourist guide. Communications of the ACM: The Adaptive Web, 45(5), 47-51. doi: 10.1145/506218.506244
Cheverst, K., Smith, G., Mitchell, K., Friday, A., & Davies, N. (2001). The role of shared context in supporting cooperation between city visitors. Computers & Graphics, 25(4), 555-562. doi: 10.1016/S0097-8493(01)00083-8
Choi, H. S., Park, J. W., & Park, S. B. (2011). A study on the effect of mobile tourism information services on tourist satisfaction and continual reuse. International Journal of Business & Information Technology, 1(3), 189-195. Retrived from: http://ojs.excelingtech.co.uk/index.php/IJBIT/article/view/220/206
Choi, S., Lehto, X. Y., Morrison, A. M., & Jang, S. C. S. (2012). Structure of travel planning processes and information use patterns. Journal of Travel Research, 51(1), 26-40. doi: 10.1177/0047287510394191
Chua, A. Y. K., Balkunje, R. S., & Goh, D. H. L. (2011). The influence of user-context on mobile information needs. Proceedings of the 2011 IEEE Workshops of International Conference on Advanced Information Networking and Applications (WAINA), Biopolis, Singapore, 721-726. doi:
10.1109/WAINA.2011.7
Clarke, I., III. (2008). Emerging value propositions for m-commerce. Journal of Business Strategies, 25(2), 41-57. Retrived from
http://cdm2635-01.cdmhost.com/cdm/ref/collection/p263501coll9/id/55
Davies, N., Cheverst, K., Mitchell, K., & Efrat, A. (2001). Using and determining location in a context-sensitive tour guide. Computer, 34(8), 35-41. doi: 10.1109/2.940011
Dervin, B. (1992). From the mind's eye of the user: The sense-making qualitative-quantitative methodology. In J. D. Glazier & R. R. Powell (Eds.), Qualitative research in information management (pp. 61-84). Englewood, CO: Libraries Unilimited.
Destination Analysts. (2012). How we plan our travel. The state of the American traveler, 15(July), 1-6. Retrived from
http://destinationanalysts.com/SATS/SATSJuly2012.pdf
Deutsche Zentrale für Tourismus e.V. (2014). Top 100 - germany's 100 most popular sights (version 1.2) [mobile application software]. Retrieved from https://itunes.apple.com/ca/app/top-100-germanys-100-most/id540681472?mt=8
Dewan, I., & Benckendorff, P. (2013, January). Impact of tech savviness and impulsiveness on the mobile information search behaviour of young travellers. Paper presented at the ENTER 2013 Conference on Information and Communication Technologies in Tourism, Innbruck, Austria. Retrived from http://ertr.tamu.edu/files/2013/03/enter2013_submission_103.pdf
Dickinson, J. E., Ghali, K., Cherrett, T., Speed, C., Davies, N., & Norgate, S. (2012). Tourism and the smartphone app: Capabilities, emerging practice and scope in the travel domain. Current Issues in Tourism, 17(1), 84-101. doi: 10.1080/13683500.2012.718323
Emmanouilidis, C., Koutsiamanis, R.-A., & Tasidou, A. (2013). Mobile guides: Taxonomy of architectures, context awareness, technologies and applications. Journal of Network and Computer Applications, 36(1), 103-125. doi: 10.1016/j.jnca.2012.04.007
Eriksson, N., & Strandvik, P. (2009). Possible determinants affecting the use of mobile tourism services. In J. Filipe & M. S. Obaidat (Ed.), Communications in Computer and Information Science, Vol. 48. Proceedings of the International Conference, ICETE 2008: e-Business and Telecommunications (pp. 61-73). doi: 10.1007/978-3-642-05197-5_4
Fang, X., Chan, S., Jacek Brzezinski, Xu, S., & Lam, J. (2004). User-centered guidelines for design of mobile applications. Proceedings of the 4th International Conference on Electronic Business (ICEB2004), Beijing, China, 853-857. Retrived from
http://iceb.nccu.edu.tw/proceedings/2004/Paper/EN029-paper.pdf
Fodness, D., & Murray, B. (1997). Tourist information search. Annals of Tourism Research, 24(3), 503-523. doi: 10.1016/S0160-7383(97)00009-1
Fodness, D., & Murray, B. (1998). A typology of tourist information search strategies. Journal of Travel Research, 37(2), 108-119. doi:
10.1177/004728759803700202
Fodness, D., & Murray, B. (1999). A model of tourist information search behavior. Journal of Travel Research, 37(3), 220-230. doi:
10.1177/004728759903700302
Franzosi, R. (2008). Content analysis (Vol. 1). Thousand Oaks, CA: SAGE Publications.
Gavalas, D., & Kenteris, M. (2011). A web-based pervasive recommendation system for mobile tourist guides. Personal and Ubiquitous Computing, 15(7), 759-770. doi: 10.1007/s00779-011-0389-x
Gavalas, D., Konstantopoulos, C., Mastakas, K., & Pantziou, G. (2013). Mobile recommender systems in tourism. [Article in Press]. Journal of Network and Computer Applications(0). doi: 10.1016/j.jnca.2013.04.006
Gitelson, R. J., & Crompton, J. L. (1983). The planning horizons and sources of information used by pleasure vacationers. Journal of Travel Research, 21(2), 3-7. doi: 10.1177/004728758302100301
Goh, D. H., Ang, R. P., Alton, Y. K. C., & Lee, C. K. (2009, August). A factor analytic approach towards determining mobile tourism services. Proceedings of the Eleventh International Conference on Electronic Commerce (ICEC 2009), Taipei, Taiwan, 152-159. doi: 10.1145/1593254.1593277
Goh, D. H., Ang, R. P., Lee, C. S., & Lee, C. K. (2010). Determining services for the mobile tourist. Journal of Computer Information Systems, 51(1), 31-40. Retrived from
http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=54525526&lang=zh-tw&site=ehost-live
Göker, A., & Myrhaug, H. (2008). Evaluation of a mobile information system in context. Information Processing & Management, 44(1), 39-65. doi: 10.1016/j.ipm.2007.03.011
Grün, C., Pröll, B., Werthner, H., Retschitzegger, W., & Schwinger, W. (2008). Assisting tourists on the move: An evaluation of mobile tourist guides. Proceedings of the 7th International Conference on Mobile Business (ICMB 2008): Creativity and Convergence, Barcelona, Spain, 171-180. doi: 10.1109/ICMB.2008.28
Hinze, A., & Buchanan, G. (2005, September). Context-awareness in mobile tourist information systems: Challenges for user interaction. Paper presented at the International Workshop on Context in mobile HCI at the Conference for the 7th International Conference on Human Computer Interaction with Mobile Devices and Services, Salzburg, Austria. Retrived from
http://hdl.handle.net/10289/1472
Holmquist, L. E. (2007). Mobile 2.0. interactions, 14(2), 46-47. doi:
10.1145/1229863.1229891
Hong, S. J., & Tam, K. Y. (2006). Understanding the adoption of multipurpose information appliances: The case of mobile data services. Information Systems Research, 17(2), 162-179. Retrived from
http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=21656411&lang=zh-tw&site=ehost-live
Horozov, T., Narasimhan, N., & Vasudevan, V. (2006, January). Using location for personalized POI recommendations in mobile environments. Paper presented at the International Symposium on Applications and the Internet, Phoenix, AZ. doi: 10.1109/SAINT.2006.55
Huang, K. T., Lee, Y. W., & Wang, R. Y. (1999). Quality information and knowledge. Upper Saddle River, NJ: Prentice Hall PTR.
Huang, Y., & Bian, L. (2009). A bayesian network and analytic hierarchy process based personalized recommendations for tourist attractions over the internet. Expert Systems with Applications, 36(1), 933-943. doi:
10.1016/j.eswa.2007.10.019
Huijnen, C. (2006). Mobile tourism and mobile government: An inventory of european projects. Retrieved from
http://www.mgovworld.org/whitepapersandcasestudies/resolveUid/3f0333b9d7b940e72387e3d21093336d
Ieda, H. (2010). Travel demand management in asian context. In H. Ieda (Ed.), Sustainable urban transport in an asian context (Vol. 9, pp. 337-360). doi: 10.1007/978-4-431-93954-2_9
Ipsos MediaCT. (2013, May). Our mobile planet: Taiwan-understanding the mobile consumer. Retrieved from http://www.thinkwithgoogle.com/mobileplanet/zh-tw/downloads/
Jani, D., Jeong, H. K., & Hwang, Y. H. (2011). Analyzing international tourists' functional information needs: A comparative analysis of inquiries in an on-line travel forum. Journal of Business Research, 66(6), 700-705. doi: 10.1016/j.jbusres.2011.09.006
Kaasinen, E. (2003). User needs for location-aware mobile services. Personal and Ubiquitous Computing, 7(1), 70-79. doi: 10.1007/s00779-002-0214-7
Kapnas, G., Leonidis, A., Korozi, M., Ntoa, S., Margetis, G., & Stephanidis, C. (2013, 2013/01/01). A museum guide application for deployment on user-owned mobile devices. In C. Stephanidis (Ed.), Communications in Computer and Information Science: HCI International 2013 - Posters' Extended Abstracts, Vol. 374. Proceedings of the 15th International Conference on Human–Computer Interaction (pp. 253-257). doi: 10.1007/978-3-642-39476-8_52
Kenteris, M., Gavalas, D., & Economou, D. (2008). Evaluation of mobile tourist guides. In M. D. Lytras, J. M. Carroll, E. Damiani, R. D. Tennyson, D. Avison, G. Vossen & P. O. D. Pablos (Ed.), Communications in Computer and Information Science, Vol. 19. Proceedings of the irst World Summit on the Knowledge Society: Open Knowlege Society. A Computer Science and Information Systems Manifesto (pp. 603-610). doi:
10.1007/978-3-540-87783-7_77
Kenteris, M., Gavalas, D., & Economou, D. (2009). An innovative mobile electronic tourist guide application. Personal and Ubiquitous Computing, 13(2), 103-118. doi: 10.1007/s00779-007-0191-y
Kenteris, M., Gavalas, D., & Economou, D. (2011). Electronic mobile guides: A survey. Personal and Ubiquitous Computing, 15(1), 97-111. doi: 10.1007/s00779-010-0295-7
Kenteris, M., Gavalas, D., & Mpitziopoulos, A. (2010, June). A mobile tourism recommender system. Paper presented at the 2010 IEEE Symposium on Computers and Communications (ISCC), Riccione, Italy, 840-845. doi: 10.1109/ISCC.2010.5546758
Khattak, A. J., Yim, Y., & Prokopy, L. S. (2003). Willingness to pay for travel information. Transportation Research Part C: Emerging Technologies, 11(2), 137-159. doi: 10.1016/S0968-090X(03)00005-6
Kim, D. J., & Hwang, Y. (2010). A study of mobile internet user's service quality perceptions from a user's utilitarian and hedonic value tendency perspectives. Information Systems Frontiers, 14(2), 409-421. doi:
10.1007/s10796-010-9267-8
Kim, D. Y., Lehto, X. Y., & Morrison, A. M. (2006). Gender differences in online travel information search: Implications for marketing communications on the internet. Tourism Management, 28(2007), 423-433. doi:
10.1016/j.tourman.2006.04.001
Kotler, N. G., Kotler, P., & Kotler, W. I. (2008). Museum marketing and strategy: Designing missions, building audiences, generating revenue and resources (2nd ed.). San Francisco, CA: Jossey-Bass.
Kounavis, C. D., Kasimati, A. E., & Zamani, E. D. (2012). Enhancing the tourism experience through mobile augmented reality: Challenges and prospects. International Journal of Engineering Business Management. 4(10), 1-6. doi: 10.5772/51644
Kray, C., & Baus, J. (2003, September). A survey of mobile guides. Paper presented at the Workshop 'HCI on mobile guides' at the 5th International Symposium on Human Computer Interaction with Mobile Devices and Services, Udine, Italy. Retrived from http://www.comp.lancs.ac.uk/~kc/mguides03/KrayBaus-final.pdf
Krippendorff, K. (2004). Content analysis: An introduction to its methodology (2nd ed.). Thousand Oaks, CA: Sage.
Langelund, S. (2007). Mobile travel. Tourism and Hospitality Research, 7(3/4), 284-286. doi: 10.1057/palgrave.thr.6050063
Lathia, N., Capra, L., Magliocchetti, D., Vigili, F. D., Conti, G., Amicis, R. D., . . . Alexa, V. (2012). Personalizing mobile travel information services. Procedia-Social and Behavioral Sciences, 48, 1195-1204. doi: 10.1016/j.sbspro.2012.06.1095
Law, F. L., Kasirun, Z. M., & Gan, C. K. (2011). Gamification towards sustainable mobile application. Proceedings of the 5th Malaysian Conference in Software Engineering (MySEC), Johor Bahru, Malaysia, 349-353. doi: 10.1109/MySEC.2011.6140696
Li, X., Mi, Z., Zhang, Z., & Wu, J. (2010). A location-aware recommender system for tourism mobile commerce. Proceedings of the 2nd International Conference on Information Science and Engineering (ICISE), Hangzhou, China, 1709-1711. doi: 10.1109/ICISE.2010.5690282
Liikka, J., Lahti, J., Alahuhta, P., & Rosenberg, M. (2008, July). KAMO: Mobile guide for the city traveller. Paper presented at the 4th International Conference on Intelligent Environments, Seattle, WA. Retrived from
http://ieeexplore.ieee.org/stamp/stamp.jsp?arnumber=04629793
Lim, Y., Park, Y., Heo, J., Yang, J., Kang, M., & Byun, Y. C. (2011). A smart phone application based on AR for Jeju tourism. Proceedings of the 2011 First ACIS/JNU International Conference on Computers, Networks, Systems and Industrial Engineering (CNSI), Jeju Island, Korea, 271-272. doi:
10.1109/CNSI.2011.101
Litzinger, P., Navratil, G., Sivertun, Å., & Knorr, D. (2012). Using weather information to improve route planning. In J. Gensel, D. Josselin & D. Vandenbroucke (Ed.), Lecture Notes in Geoinformation and Cartography: Bridging the Geographic Information Sciences (pp. 199-214). doi:
10.1007/978-3-642-29063-3_11
Liu, L., Xu, J., Liao, S. S., & Chen, H. (2014). A real-time personalized route recommendation system for self-drive tourists based on vehicle to vehicle communication. Expert Systems with Applications, 41(7), 3409-3417. doi: 10.1016/j.eswa.2013.11.035
Lu, Y., Zhang, L., & Wang, B. (2009). A multidimensional and hierarchical model of mobile service quality. Electronic Commerce Research and Applications, 8(5), 228-240. doi: 10.1016/j.elerap.2009.04.002
Lyons, G. (2006). The role of information in decision-making with regard to travel. IEE Proceedings of Intelligent Transport Systems, 153(3), 199-212. doi: 10.1049/ip-its:20060001
Malaysia Tourism Board. (2013). Malaysia trip planner (version 1.0.2) [mobile application software]. Retrieved from https://itunes.apple.com/us/app/malaysia-trip-planner/id594133007?mt=8
Mallat, N., Rossi, M., Tuunainen, V. K., & Öörni, A. (2008). An empirical investigation of mobile ticketing service adoption in public transportation. Personal and Ubiquitous Computing, 12(1), 57-65. doi:
10.1007/s00779-006-0126-z
Masterson, M. (2012, July/August). Mobile voice search. Speech Technology Magazine, 17, 33.
Neuhofer, B. (2012). An analysis of the perceived value of touristic location based services. In M. Fuchs, F. Ricci & L. Cantoni (Ed.), Information and Communication Technologies in Tourism 2012: Proceedings of the International Conference (pp. 84-95). doi: 10.1007/978-3-7091-1142-0_8
Nishimura, S., Waryszak, R., & King, B. (2006). Guidebook use by japanese tourists: A qualitative study of australia inbound travellers. International Journal of Tourism Research, 8(1), 13-26. doi: 10.1002/jtr.544
Nishimura, S., Waryszak, R., & King, B. (2007). The use of guidebooks by japanese overseas tourists: A quantitative approach. Journal of Travel Research, 45(3), 275-284. doi: 10.1177/0047287506295907
Noor, N. L. M., Hashim, M., Haron, H., & Ariffin, S. (2005). Community acceptance of knowledge sharing system in the travel and tourism websites: An application of an extension of TAM. In D. Bartmann, F. Rajola, J. Kallinikos, D. E. Avison, R. Winter, P. Ein-Dor, J. Becker, F. Bodendorf & C. Weinhardt (Ed.), Information Systems in a Rapidly Changing Economy: Proceedings of the 13th European Conference on Information Systems (pp. 640-651). Retrived from http://is2.lse.ac.uk/asp/aspecis/20050056.pdf
Nysveen, H., Pedersen, P. E., & Thorbjørnsen, H. (2005). Intentions to use mobile services: Antecedents and cross-service comparisons. Journal of the Academy of Marketing Science, 33(3), 330-346. doi: 10.1177/0092070305276149
Okazaki, S., & Hirose, M. (2009). Does gender affect media choice in travel information search? On the use of mobile internet. Tourism Management, 30(6), 794-804. doi: 10.1016/j.tourman.2008.12.012
Paganelli, F., Parlanti, D., Francini, N., & Giuli, D. (2009, 24-28 May 2009). A SOA-based mobile guide to augment tourists' experiences with user-generated content and third-party services. In M. Perry, H. Sasaki, M. Ehmann, G. O. Bellot & O. Dini (Ed.), Internet and Web Applications and Services 2009: Proceedings of the International Conference (pp. 435-442). doi: 10.1109/ICIW.2009.71
Page, S. J., & Connell, J. (2009). Tourism: A modern synthesis (3rd ed.). Hampshire, U.K.: Cengage Learning EMEA.
Poon, A. (2006). Tourism, technology and competitive strategies. Oxon, U.K.: CAB International.
Pröll, B., & Palkoska, J. (2002). On accessing and customizing cultural heritage objects in Tiscover. In A. Hameurlain, R. Cicchetti & R. Traunmüller (Ed.), Database and Expert Systems Applications (DEXA 2002): Proceedings of the 13th International Workshop (pp. 541-545). doi:
10.1109/DEXA.2002.1045954
Rasinger, J., Fuchs, M., Beer, T., & Höpken, W. (2009). Building a mobile tourist guide based on tourists' on-site information needs. Tourism Analysis, 14(4), 483-502. doi: 10.3727/108354209X12596287114255
Rasinger, J., Fuchs, M., & Höpken, W. (2007). Information search with mobile tourist guides: A survey of usage intention. Information Technology & Tourism, 9(3-4), 177-194. doi: 10.3727/109830507782166962
Ricci, F. (2010). Mobile recommender systems. Information Technology & Tourism, 12(3), 205-231. doi: 10.3727/109830511X12978702284390
Ricci, F., & Nguyen, Q. N. (2007). Acquiring and revising preferences in a critique-based mobile recommender system. IEEE Intelligent Systems, 22(3), 22-29. doi: 10.1109/MIS.2007.43
Russell-Rose, T., & Tate, T. (2013). Chapter 8: Mobile search. In R.-R. Tony & T. Tyler (Eds.), Designing the Search Experience (pp. 219-251). doi: 10.1016/B978-0-12-396981-1.00008-2
Salim, J., Arifin, A. B., & Puade, O. A. (2010, June). Mobile tourism directory. Paper presented at the 2010 International Symposium on Information Technology, Kuala Lumpur, Malaysia. doi: 10.1109/ITSIM.2010.5561327
Savage, N. S., Baranski, M., Chavez, N. E., & Höllerer, T. (2012). I'm feeling LoCo: A location based context aware recommendation system. In G. Gartner & F. Ortag (Ed.), Lecture Notes in Geoinformation and Cartography. The 8th International Symposium on Location-Based Services: Advances in Location-Based Services (pp. 37-54). doi: 10.1007/978-3-642-24198-7_3
Schalkwyk, J., Beeferman, D., Beaufays, F., Byrne, B., Chelba, C., Cohen, M., . . . Strope, B. (2010). "Your word is my command": Google search by voice: A case study. In A. Neustein (Ed.), Advances in speech recognition: Mobile environments, call centers and clinics (pp. 61-90). doi:
10.1007/978-1-4419-5951-5_4
Scherp, A., & Boll, S. (2004). Generic support for personalized mobile multimedia tourist applications. Proceedings of the 12th annual ACM international conference on Multimedia, New York, NY, 178-179. doi:
10.1145/1027527.1027566
Schmidt-Belz, B., & Hermann, F. (2004). User validation of a nomadic exhibition guide. In S. Brewster & M. Dunlop (Ed.), Lecture Notes in Computer Science: Vol. 3160. Proceedings of the Mobile Human-Computer Interaction (MobileHCI) (pp. 86-97). doi: 10.1007/978-3-540-28637-0_8
Schmidt-Belz, B., Laukkanen, M., Laamanen, H., Veríssimo, M., Zipf, A., Aras, H., & Poslad, S. (2003, March 26). CRUMPET, creation of user friendly mobile services personalised for tourism (project number: IST-1999-20147). Retrieved from
http://koenigstuhl.geog.uni-heidelberg.de/publications/bonn/conference/d4.4-final-v2.pdf
Schmidt-Belz, B., & Poslad, S. (2003, September). User validation of a mobile tourism service. Paper presented at the User Validation of a mobile Tourism Service, Udine, Italy. Retrived from
http://195.130.87.21:8080/dspace/bitstream/123456789/528/1/User validation of a mobile tourism service.pdf
Setten, M., Pokraev, S., & Koolwaaij, J. (2004). Context-aware recommendations in the mobile tourist application COMPASS. In P. M. E. D. Bra & W. Nejdl (Ed.), Lecture Notes in Computer Science: Vol. 3137. Proceedings of the 3rd International Conference AH 2004: Adaptive Hypermedia and Adaptive Web-Based Systems (pp. 235-244). doi: 10.1007/978-3-540-27780-4_27
Sheldon, P. J. (1997). Tourism information technology. London, U.K.: CAB International.
Shen, Y. Y., Sun, Y., & Li, R. M. (2005, July). A simulation of mobile information services. Proceedings of the 2005 IEEE International Geoscience and Remote Sensing Symposium (IGARSS 2005), Seoul, Korea, 944-946. doi:
10.1109/IGARSS.2005.1525267
Siau, K., Lim, E. P., & Shen, Z. (2001). Mobile commerce: Promises, challenges and research agenda. Journal of Database Management, 12(3), 4-13. doi: 10.4018/jdm.2001070101
Stiakakis, E., & Georgiadis, C. K. (2011). A model to identify the dimensions of mobile service quality. Proceedings of the 10th International Conference on Mobile Business (ICMB), Como, Italy, 195-204. doi:
10.1109/ICMB.2011.43
Stichting Nederlands Bureau voor Toerisme & Congressen. (2014). Visit holland (version 1.5) [mobile application software]. Retrieved from https://itunes.apple.com/us/app/visit-holland/id545598481?mt=8
Stock, O. (2000). Intelligent interfaces for the tourist. In D. R. Fesenmaier, S. Klein & D. Buhalis (Ed.), Information and Communication Technologies in Tourism 2000: Proceedings of the International Conference (pp. 1-14). doi:
10.1007/978-3-7091-6291-0_1
Tan, E. M. Y., Foo, S., Goh, D. H. L., & Theng, Y. L. (2009). TILES: Classifying contextual information for mobile tourism applications. Aslib Proceedings, 61(6), 565-586. doi: 10.1108/00012530911005526
Tan, E. M. Y., Goh, D. H. L., Theng, Y. L., & Foo, S. (2007). An analysis of services for the mobile tourist. Proceedings of the 4th International conference on mobile technology, applications, and systems and the 1st international symposium on Computer human interaction in mobile technology, 490-494. doi: 10.1145/1378063.1378142
Tourism Authority of Thailand. (2012). Amazing thailand hd (version 2.0.3) [mobile application software]. Retrieved from https://itunes.apple.com/us/app/amazing-thailand-hd/id513192626?mt=8
Tsang, N. K. F., Chan, G. K. Y., & Ho, K. K. F. (2011). A holistic approach to understanding the use of travel guidebooks: Pre-, during, and post-trip behavior. Journal of Travel & Tourism Marketing, 28(7), 720-735. doi: 10.1080/10548408.2011.611741
Umlauft, M., Pospischil, G., Niklfeld, G., & Michlmayr, E. (2003). LoL@, a mobile tourist guide for UMTS. Information Technology & Tourism, 5(6), 151-164. doi: 10.3727/109830503108751108
Varshney, U., & Vetter, R. (2002). Mobile commerce: Framework, applications and networking support. Mobile Networks and Applications, 7(3), 185-198. doi: 10.1023/A:1014570512129
Vogt, C. A., & Fesenmaier, D. R. (1998). Expanding the functional information search model. Annals of Tourism Research, 25(3), 551-578. doi: 10.1016/S0160-7383(98)00010-3
Vogt, C. A., Fesenmaier, D. R., & MacKay, K. (1994). Functional and aesthetic information needs underlying the pleasure travel experience. Journal of Travel & Tourism Marketing, 2(2-3), 133-146. doi: 10.1300/J073v02n02_09
Wang, D., Park, S., & Fesenmaier, D. R. (2011a, January). An examination of information services and smartphone applications. Paper presented at the 16th Annual Graduate Student Research Conference in Hospitality and Tourism, Houston, TX. Retrived from:
http://scholarworks.umass.edu/gradconf_hospitality/2011/Presentation/
Wang, D., Park, S., & Fesenmaier, D. R. (2011b). The role of smartphones in mediating the touristic experience. Journal of Travel Research, 51(4), 371-387. doi: 10.1177/0047287511426341
Wang, D., & Xiang, Z. (2012). The new landscape of travel: A comprehensive analysis of smartphone apps. In M. Fuchs, F. Ricci & L. Cantoni (Ed.), Information and Communication Technologies in Tourism 2012: Proceedings of the International Conference (pp. 308-319). doi:
10.1007/978-3-7091-1142-0_27
Wang, W. T., & Li, H. M. (2012). Factors influencing mobile services adoption: A brand-equity perspective. Internet Research, 22(2), 142 - 179. doi: 10.1108/10662241211214548
Wilson, T. D. (2006). On user studies and information needs. Journal of Documentation, 62(6), 658 - 670. doi: 10.1108/00220410610714895
Wimmer, R. D., & Dominick, J. R. (2014). Mass media research: An introduction (10th ed.). Belmont, CA: Wadsworth, Cengage Learning.
Wong, C. K. S., & Liu, F. C. G. (2011). A study of pre-trip use of travel guidebooks by leisure travelers. Tourism Management, 32(3), 616-628. doi: 10.1016/j.tourman.2010.05.013
Yang, C. L., Hwang, M., & Chen, Y. C. (2011). An empirical study of the existence, relatedness and growth (ERG) theory in consumer's selection of mobile value-added services. African Journal of Business Management, 5(19), 7885-7898. doi: 10.5897/AJBM10.1586
Yang, K. C. C. (2005). Exploring factors affecting the adoption of mobile commerce in Singapore. Telematics and Informatics, 22(3), 257-277. doi: 10.1016/j.tele.2004.11.003
Yang, W. S., & Hwang, S. Y. (2013). iTravel: A recommender system in mobile peer-to-peer environment. Journal of Systems and Software, 86(1), 12-20. doi: 10.1016/j.jss.2012.06.041
Yu, C. C., & Chang, H. P. (2009). Personalized location-based recommendation services for tour planning in mobile tourism applications. In T. D. Noia & F. Buccafurri (Ed.), Lecture Notes in Computer Science, Vol. 5692. Proceedings of the E-Commerce and Web Technologies Conference 2009 (pp. 38-49). doi: 10.1007/978-3-642-03964-5_5