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研究生: 胡嘉容
Hu, Chia-Jung
論文名稱: 客艙組員疲勞管理衛生教育介入成效之研究
The Effectiveness of the Fatigue Management Health Education Intervention among the Cabin Crews
指導教授: 葉國樑
Yeh, Gwo-Liang
學位類別: 博士
Doctor
系所名稱: 健康促進與衛生教育學系
Department of Health Promotion and Health Education
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 114
中文關鍵詞: 客艙組員疲勞管理衛生教育
英文關鍵詞: Cabin crew, Fatigue Management, Health Education
DOI URL: http://doi.org/10.6345/NTNU201900328
論文種類: 學術論文
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  • 本研究目的為探討疲勞管理衛生教育介入對客艙組員疲勞管理知識、疲勞管理態度、疲勞管理行為意圖、疲勞管理自我效能及疲勞強度之影響。本研究為準實驗性研究設計,為實驗組及對照組雙組前後測設計,以台灣某國際航空公司客艙組員為對象,採立意取樣,實驗組共34人,對照組共36人。實驗組接受疲勞管理衛生教育介入,對照組無任何介入。以共變數分析及詹森內曼法進行統計分析,研究結果顯示,疲勞管理衛生教育介入顯著提升實驗組疲勞管理知識、疲勞管理態度、疲勞管理行為意圖、疲勞管理自我效能且減弱疲勞強度。依據本研究結果,建議:⑴疲勞管理衛生教育手冊可應用於客艙組員及相關職場進行疲勞管理教育訓練;(2)未來可開發相關疲勞管理衛生教育線上自學課程,藉由文字、案例或影片,讓客艙組員可於線上學習或複習,以強化疲勞管理之能力。

    The aim of this study was to evaluate the effects of the fatigue management health educational among cabin crews. A quasi-randomized experimental study was conducted in an Airline in Taiwan. There were 34 cabin crews in the experimental group and 36 cabin crews in the control group. The experimental group was given a fatigue management health education. The control group did not receive any intervention. Covariate analysis and Johnson-Neyman were used for statistical analysis.
    The results of the study showed that fatigue management health education significantly increased the experimental group's fatigue management knowledge, attitude, practices, self-efficacy and decreased their fatigue strength. It means that fatigue management health education is effective. We suggest that: (1) This intervention could be applied to cabin crews and related workplace members for fatigue management; (2) The fatigue management health education could be applied many styles such as online study, movies or any teaching courses to strengthen the ability of fatigue management among cabin crews.

    第一章 緒論 1 第一節 研究背景與重要性 1 第二節 研究目的 3 第三節 研究問題 4 第四節 研究假設 4 第五節 名詞定義 5 第六節 研究限制 7 第二章 文獻探討 9 第一節 疲勞 9 第二節 疲勞管理相關實證研究 13 第三節 疲勞管理衛生教育 18 第四節 知識、態度、行為理論與自我效能 24 第三章 研究方法 27 第一節 研究架構 27 第二節 研究設計 28 第三節 研究對象 28 第四節 研究工具 30 第五節 研究步驟 37 第六節 資料處理與統計分析 38 第七節 研究倫理 39 第四章 研究結果 41 第一節 研究對象背景變項之分布 41 第二節 疲勞管理知識、態度、行為意圖、自我效能及疲勞強度前測分析 45 第三節 疲勞管理衛生教育介入之成效 54 第四節 實驗組對於疲勞管理衛生教育手冊之評價 59 第五章 討論 63 第一節 研究對象疲勞管理知識、疲勞管理態度、疲勞管理行為意圖、疲勞管理自我效能與疲勞強度之分布 63 第二節 疲勞管理衛生教育介入之成效 68 第三節 實驗組對於疲勞管理衛生教育介入之評價 71 第六章 結論與建議 73 第一節 結論 73 第二節 建議 74 參考文獻 77 附錄一 疲勞管理研究問卷 86 附錄二 專家名單 91 附錄三 疲勞管理衛生教育手冊內容 92 附錄四 研究倫理審查核可證明書 114

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