研究生: |
黃華嬌 Vong, Va-Kiu |
---|---|
論文名稱: |
從供應商觀點探討互相依賴及管理機制對資訊服務外包的創新 Interdependency and Governance Mechanisms to Drive IT Outsourcing Innovation: A Provider's Perspective |
指導教授: |
吳彥濬
Wu, Yen-Chun |
口試委員: |
吳彥濬
Wu, Yen-Chun 黃仕斌 Huang, Shih-Ping 王致遠 Wang, Chih-Yuan |
口試日期: | 2024/07/02 |
學位類別: |
碩士 Master |
系所名稱: |
全球經營與策略研究所 Graduate Institute of Global Business and Strategy |
論文出版年: | 2024 |
畢業學年度: | 112 |
語文別: | 英文 |
論文頁數: | 84 |
中文關鍵詞: | 創新 、資訊服務外包 、相互依賴 、管理機制 、質性比較分析 、fsQCA 、Qualitative Comparative Analysis |
英文關鍵詞: | Innovation, IT Outsourcing, ITO, Interdependence, Governance Mechanism, fsQCA, Qualitative Comparative Analysis |
研究方法: | 比較研究 、 Qualitative Comparative Analysis 、 質性比較分析 |
DOI URL: | http://doi.org/10.6345/NTNU202400973 |
論文種類: | 學術論文 |
相關次數: | 點閱:98 下載:1 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究旨在從資訊服務外包(Information Technology Outsourcing, ITO)供應商的角度來增進對創新的了解,因供應商觀點被認為同樣重要,但迄今尚未被充分的關注。本研究以越南市場為列,探討供應商與其客戶的相互依賴性和治理機制等因素對推動資訊服務外包商創新的影響。而發展中國家的越南卻被認為是外包產業中具有強大潛力的參與者。
本研究採用質性比較分析方法(Qualitative Comparative Analysis, QCA),是一項非常有潛力的研究方法,而最近20年獲得越來越多經濟與管理領域學者廣泛應用,尤其在創新相關領域。因調查對象為企業,預期問卷回復率將相較低,而此研究方法恰好能克服本研究的限制,因其有效運用於樣本數不至於過小,卻未達大樣本數的研究。此研究分析越南19家資訊服務外包廠商的38項創新與缺乏創新的專案,探討多種可替代的前因組合,促成專案的創新以及缺乏創新。
此研究也指出,在必要條件分析(Necessary Conditions Analysis, NCA)中,沒有創新的專案,雙方會採取關係治理,且為必要條件,而在創新專案中,合約治理以及關係治理都是必要條件。不過,再進一步全面評估雙方合作關係與專案創新程度去,研究發現,在漸進式創新專案且客戶為越南本地企業的情況下,發包商和供應商之間的高度互相依賴是核心因素。對於不需要任何創新的項目,供應商不會隨意多做創新東西。然而,部分缺乏創新專案是境外外包的漸進式創新專案,供應商是獨立進行而不與同業企業合作,並且供應商對客戶有高度依賴性。
根據研究結果,本研究建議業者可以調整或平衡雙方的相互依賴以及適當地調和其管理與合作機制,以增強專案的創新,或避免缺乏創新情況。不過,由於本研究樣本數過少,僅能覆蓋少數自變數,故此建議,未來的研究在調查樣本數量允許的情況下,可多引進其他潛在變數來探討影響專案創新的不同因素組合,或者可以覆蓋服務業外包的全部子產業或活動,或探討在服務外包產業的所有活動均發展相當不錯的國家,例如在服務外包產業的所有活動均發展相當不錯的國家,以便對影響各種外包活動創新的因素進行全面比較。
The research aims to enrich the knowledge of innovation from the provider’s perspective, an aspect considered equally important but has thus far been overlooked. More specifically, the research focuses on exploring how factors such as Interdependency and Governance Mechanisms of client and provider Configuration drive Information Technology Outsourcing (ITO) Innovation in the Vietnam market, a burgeoning economy recognized as a potential player in the outsourcing industry.
The study employs the Qualitative Comparative Analysis (QCA) methodology, which holds considerable promise and has been widely used in business and management over the last two decades, especially in innovation studies. The research anticipates that the survey response rate remains suboptimal. Thus, this research methodology approach can be effectively applied to studies with medium-sized samples and therefore helps address the limitations of this study. The study analyzes 38 innovative and non-innovative projects from 19 ITO providers in Vietnam and explores various alternative antecedent combinations that lead to project innovation or the lack thereof.
The Necessary Conditions Analysis (NCA) found that relational governance is adopted and considered a necessary condition in the project without innovation. In another fact, both contractual governance and relational governance serve as essential conditions in innovation projects. However, with comprehensive consideration of the cooperation relationship and the innovation degree of the project, the research shows that in an incremental innovation project and work with Vietnamese clients, the higher interdependence between client and provider is the core factor. The provider will not arbitrarily do more for projects that do not require innovation. However, in incremental innovation offshore projects that lack innovation, the provider processes the project independently without cooperating with a third party, and the provider is highly dependent on the client.
Based on the research’s findings, the research puts forth strategies for modifying or harmonizing interdependency and implementing management and cooperation mechanisms at appropriate levels to foster project innovation or avoid the failure of innovation. However, due to the limited number of response samples, this research only involves limited antecedents. Thus, it is suggested that endeavors may involve other potential variables to explore different configurable factors that affect project innovation, or consider broadening the scope to remaining sub-sectors of service outsourcing, or investigate another market that outsource industry has already developed quite well to compare factors influencing innovation across various outsourcing activities.
Aarikka-Stenroos, L., & Ritala, P. (2017). Network management in the era of ecosystems: Systematic review and management framework. Industrial Marketing Management, 67, 23–36. https://doi.org/10.1016/j.indmarman.2017.08.010
Ali, S., Abbasi, I. A., Mustafa, E. E., Wahid, F., & Huang, J. (2022). Practitioner’s view of the success factors for software outsourcing partnership formation: An empirical exploration. Empirical Software Engineering, 27(2), 52. https://doi.org/10.1007/s10664-021-10044-y
Ali, S., & Khan, S. U. (2016). Practices for Implementation of the Critical Success Factors in Software Outsourcing Partnership from Vendors’ Perspective: A Literature Review. Probability in the Engineering and Informational Sciences, 53(2), 145–162. Retrieved from https://www.ppaspk.org/index.php/PPAS-A/article/view/337
Argyres, N., Bercovitz, J., & Mayer, K. (2007). Complementarity and Evolution of Contractual Provisions: An Empirical Study of IT Services Contracts. Organization Science, 18(1), 3–19. https://doi.org/10.1287/orsc.1060.0220
Baumgartner, M., & Thiem, A. (2017). Model Ambiguities in Configurational Comparative Research. Sociological Methods & Research, 46(4), 954–987. https://doi.org/10.1177/0049124115610351
Baumgartner, M., & Thiem, A. (2020). Often Trusted but Never (Properly) Tested: Evaluating Qualitative Comparative Analysis. Sociological Methods & Research, 49(2), 279–311. https://doi.org/10.1177/0049124117701487
BCG. (2021, February 18). Postpandemic Outsourcing Trends for CEOs. Retrieved March 11, 2024, from BCG Global website: https://www.bcg.com/publications/2021/post-pandemic-outsourcing-strategies-for-ceos
Beulen, E., Plugge, A., & van Hillegersberg, J. (2022). Formal and relational governance of artificial intelligence outsourcing. Information Systems and E-Business Management, 20(4), 719–748. https://doi.org/10.1007/s10257-022-00562-7
Bianchi, I., & Junior, T. (2015). Critical success factors in IT Outsourcing. Unpublished. https://doi.org/10.13140/RG.2.1.3382.7284
Breunig, R., & Bakhtiari, S. (2013). Outsourcing and Innovation: An Empirical Exploration of the Dynamic Relationship. The B.E. Journal of Economic Analysis & Policy, 13(1), 395-418. https://doi.org/10.1515/bejeap-2012-0016
Bui, Q. N., Leo, E., & Adelakun, O. (2019). Exploring complexity and contradiction in information technology outsourcing: A set-theoretical approach. The Journal of Strategic Information Systems, 28(3), 330–355. https://doi.org/10.1016/j.jsis.2019.07.001
Carboni, O. A., & Medda, G. (2021). Forms of extramural research acquisition and product innovation: Data from econometric estimations. Data in Brief, 39, 107567. https://doi.org/10.1016/j.dib.2021.107567
Cho, Y. S., & Linderman, K. (2020). Resource-Based Product and Process Innovation Model: Theory Development and Empirical Validation. Sustainability, 12(3), 913. https://doi.org/10.3390/su12030913
Cobo-Benita, J. R., Rodríguez-Segura, E., Ortiz-Marcos, I., & Ballesteros-Sánchez, L. (2016). Innovation projects performance: Analyzing the impact of organizational characteristics. Journal of Business Research, 69(4), 1357–1360. https://doi.org/10.1016/j.jbusres.2015.10.107
Cooper, B., & Glaesser, J. (2016). Analysing necessity and sufficiency with Qualitative Comparative Analysis: How do results vary as case weights change? Quality & Quantity, 50(1), 327–346. https://doi.org/10.1007/s11135-014-0151-3
De Diego Ruiz, E., Almodóvar, P., & Del Valle, I. D. (2023). What drives strategic agility? Evidence from a fuzzy-set qualitative comparative analysis (FsQCA). International Entrepreneurship and Management Journal, 19(2), 599–627. https://doi.org/10.1007/s11365-022-00820-7
Deiva Ganesh, A., & Kalpana, P. (2023). Factors influencing proactiveness in supply chain risk identification: A fuzzy-set qualitative comparative analysis. International Journal of Disaster Risk Reduction, 88, 103614. https://doi.org/10.1016/j.ijdrr.2023.103614
Ding, H. (2022). What kinds of countries have better innovation performance?–A country-level fsQCA and NCA study. Journal of Innovation & Knowledge, 7(4), 100215. https://doi.org/10.1016/j.jik.2022.100215
Diwanji, V. S. (2023). Fuzzy-set qualitative comparative analysis in consumer research: A systematic literature review. International Journal of Consumer Studies, 47(6), 2767–2789. https://doi.org/10.1111/ijcs.12889
Dul, J. (2016). Identifying single necessary conditions with NCA and fsQCA. Journal of Business Research, 69(4), 1516–1523. https://doi.org/10.1016/j.jbusres.2015.10.134
Duşa, A. (2019). QCA with R. A comprehensive resource. Cham: Springer International Publishing. https://doi.org/10.1007/978-3-319-75668-4
Fainshmidt, S., Witt, M. A., Aguilera, R. V., & Verbeke, A. (2020). The contributions of qualitative comparative analysis (QCA) to international business research. Journal of International Business Studies, 51(4), 455–466. https://doi.org/10.1057/s41267-020-00313-1
Fernandez-Stark, K., Bamber, P., & Gereffi, G. (2011). The Offshore Services Value Chain: Upgrading Trajectories in Developing Countries. International Journal of Technological Learning, Innovation and Development, 4(1/3), 206–234. https://doi.org/10.1504/IJTLID.2011.041905
Fiss, P. C. (2011). Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research. Academy of Management Journal, 54(2), 393–420. https://doi.org/10.5465/amj.2011.60263120
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39. https://doi.org/10.2307/3151312
Gambal, M.-J., Asatiani, A., & Kotlarsky, J. (2022). Strategic innovation through outsourcing – A theoretical review. The Journal of Strategic Information Systems, 31(2), 101718. https://doi.org/10.1016/j.jsis.2022.101718
Ganter, A., & Hecker, A. (2014). Configurational paths to organizational innovation: Qualitative comparative analyses of antecedents and contingencies. Journal of Business Research, 67(6), 1285–1292. https://doi.org/10.1016/j.jbusres.2013.03.004
Ghoshal, S., & Moran, P. (1996). Bad for Practice: A Critique of the Transaction Cost Theory. The Academy of Management Review, 21(1), 13–47. https://doi.org/10.2307/258627
Goo, J., Kishore, R., Nam, K., Rao, H. R., & Song, Y. (2007). An investigation of factors that influence the duration of IT outsourcing relationships. Decision Support Systems, 42(4), 2107–2125. https://doi.org/10.1016/j.dss.2006.05.007
Goo, J., Kishore, R., Rao, H. R., & Nam, K. (2009). The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study. MIS Quarterly, 33(1), 119–145. https://doi.org/10.2307/20650281
Gopal, A., & Koka, B. R. (2012). The Asymmetric Benefits of Relational Flexibility: Evidence from Software Development Outsourcing. MIS Quarterly, 36(2), 553–576. https://doi.org/10.2307/41703467
Gopalakrishnan, S., & Zhang, H. (2019). Client dependence: A boon or bane for vendor innovation? A competitive mediation framework in IT outsourcing. Journal of Business Research, 103, 407–416. https://doi.org/10.1016/j.jbusres.2017.12.023
Gottschalk, P., & Solli‐Sæther, H. (2006). Maturity model for IT outsourcing relationships. Industrial Management & Data Systems, 106(2), 200–212. https://doi.org/10.1108/02635570610649853
Govindaraju, R., Wibisono, Y. Y., & Sidiq, A. Z. (2015). Critical processes in developing client-vendor relationship in the case of offshore IT/IS outsourcing. 2015 International Conference on Information Technology Systems and Innovation (ICITSI), 1–6. https://doi.org/10.1109/ICITSI.2015.7437739
Greckhamer, T., Furnari, S., Fiss, P. C., & Aguilera, R. V. (2018). Studying configurations with qualitative comparative analysis: Best practices in strategy and organization research. Strategic Organization, 16(4), 482–495. https://doi.org/10.1177/1476127018786487
Haesebrouck, T., & Thomann, E. (2022). Introduction: Causation, inferences, and solution types in configurational comparative methods. Quality & Quantity, 56(4), 1867–1888. https://doi.org/10.1007/s11135-021-01209-4
Hair, J. F. (2010). Multivariate data analysis. DigitalCommons@Kennesaw State University. Retrieved from https://digitalcommons.kennesaw.edu/facpubs/2925/
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hosmer, D. W., & Lemeshow, S. (2000). Applied Logistic Regression (1st ed.). Wiley. https://doi.org/10.1002/0471722146
Hou, H., & Ma, L. (2010). The relationship management of information system outsourcing: A service provider perspective. 2010 IEEE 17Th International Conference on Industrial Engineering and Engineering Management, 1760–1763. https://doi.org/10.1109/ICIEEM.2010.5645931
Huarng, K.-H., Guaita-Martínez, J. M., & Yu, T. H.-K. (2021). Challenges and opportunities of new research methods in innovation, entrepreneurship, and knowledge. Journal of Business Research, 134, 101–103. https://doi.org/10.1016/j.jbusres.2021.04.058
IT Governance Institute (Ed.). (2005). Governance of outsourcing. Rolling Meadows, IL: IT Governance Institute. Retrieved from https://community.mis.temple.edu/mis5202online2016/files/2016/03/Governance-of-Outsourcing_res_Eng_0105.pdf
Janssen, M. J., Castaldi, C., & Alexiev, A. (2016). Dynamic capabilities for service innovation: Conceptualization and measurement. R&D Management, 46(4), 797–811. https://doi.org/10.1111/radm.12147
Jean, R.-J. “Bryan,” Kim, D., & Sinkovics, R. R. (2012). Drivers and Performance Outcomes of Supplier Innovation Generation in Customer–Supplier Relationships: The Role of Power-Dependence. Decision Sciences, 43(6), 1003–1038. https://doi.org/10.1111/j.1540-5915.2012.00380.x
Jentsch, C., Schlosser, F., & Beimborn, D. (2015). Applying a Configurational Approach for Explaining the Role of Relationship Quality for Successful Outsourcing Arrangements. In I. Oshri, J. Kotlarsky, & L. P. Willcocks (Eds.), Achieving Success and Innovation in Global Sourcing: Perspectives and Practices (pp. 62–82). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-319-26739-5_4
Johnsen, R. E., & Lacoste, S. (2016). An exploration of the ‘dark side’ associations of conflict, power and dependence in customer–supplier relationships. Industrial Marketing Management, 59, 76–95. https://doi.org/10.1016/j.indmarman.2015.12.011
Kearney. (2023). The 2023 Kearney Global Services Location Index: Regenerative talent pools. Retrieved March 11, 2024, from The 2023 Kearney Global Services Location Index: Regenerative talent pools website: https://www.kearney.com/service/digital-analytics/digital/gsli/2023-full-report
Kern, T., & Willcocks, L. (2000). Exploring information technology outsourcing relationships: Theory and practice. The Journal of Strategic Information Systems, 9(4), 321–350. https://doi.org/10.1016/S0963-8687(00)00048-2
Khan, A. W., & Khan, S. U. (2013). Critical success factors for offshore software outsourcing contract management from vendors’ perspective: An exploratory study using a systematic literature review. IET Software, 7(6), 327–338. https://doi.org/10.1049/iet-sen.2013.0013
Khan, S. U., & Azeem, M. I. (2014). Intercultural challenges in offshore software development outsourcing relationships: An exploratory study using a systematic literature review. IET Software, 8(4), 161–173. https://doi.org/10.1049/iet-sen.2013.0012
Khan, S. U., Niazi, M., & Ahmad, R. (2011). Factors influencing clients in the selection of offshore software outsourcing vendors: An exploratory study using a systematic literature review. Journal of Systems and Software, 84(4), 686–699. https://doi.org/10.1016/j.jss.2010.12.010
Kishore, R., Rao, R., Nam, K., Rajagopalan, S., & Chaudhury, A. (2003). A relationship perspective on IT outsourcing. Communications of the ACM, 46(12), 86–92. https://doi.org/10.1145/953460.953464
Kraus, S., Ribeiro, D., & Schüßler, M. (2018). Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research—The rise of a method. International Entrepreneurship and Management Journal, 14, 15–33. https://doi.org/10.1007/s11365-017-0461-8
Kumar, Ned, & Palvia, P. (2002). A Framework for Global IT Outsourcing Management: Key Influence Factors and Strategies. Journal of Information Technology Case and Application Research, 4(1), 56–75. https://doi.org/10.1080/15228053.2002.10855992
Kumar, Nirmalya, Scheer, L. K., & Steenkamp, J.-B. E. M. (1995). The Effects of Perceived Interdependence on Dealer Attitudes. Journal of Marketing Research, 32(3), 348. https://doi.org/10.2307/3151986
Kumar, S., Sahoo, S., Lim, W. M., Kraus, S., & Bamel, U. (2022). Fuzzy-set qualitative comparative analysis (fsQCA) in business and management research: A contemporary overview. Technological Forecasting and Social Change, 178, 121599. https://doi.org/10.1016/j.techfore.2022.121599
Lacity, M. C., Khan, S. A., & Willcocks, L. P. (2009). A review of the IT outsourcing literature: Insights for practice. The Journal of Strategic Information Systems, 18(3), 130–146. https://doi.org/10.1016/j.jsis.2009.06.002
Lacity, M., & Willcocks, L. (2014). Business process outsourcing and dynamic innovation. Strategic Outsourcing: An International Journal, 7(1), 66–92. https://doi.org/10.1108/SO-11-2013-0023
Lahiri, S., & Kedia, B. L. (2009). The effects of internal resources and partnership quality on firm performance: An examination of Indian BPO providers. Journal of International Management, 15(2), 209–224. https://doi.org/10.1016/j.intman.2008.09.002
Lee, J.-N., & Kim, Y.-G. (1999). Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation. Journal of Management Information Systems, 15(4), 29–61. https://doi.org/10.1080/07421222.1999.11518221
Lema, R. (2012). Outsourcing and Supplier Learning: Insights from the Indian Software Industry. International Journal of Technology and Globalisation, 6(4), 285. https://doi.org/10.1504/IJTG.2012.050961
Leo, E., Bui, Q. “Neo,” & Adelakun, O. (2022). Outsourcing for Sustainable Performance: Insights from Two Studies on Achieving Innovation through Information Technology and Business Process Outsourcing. Sustainability, 14(4), 2102. https://doi.org/10.3390/su14042102
Lioliou, E., Zimmermann, A., Willcocks, L., & Gao, L. (2014). Formal and relational governance in IT outsourcing: Substitution, complementarity and the role of the psychological contract. Information Systems Journal, 24(6), 503–535. https://doi.org/10.1111/isj.12038
Liu, W., & Wang, Y. (2013). The influence of collaborative governance mechanisms on innovation capabilities of service outsourcing enterprises: An empirical study in China. 2013 10th International Conference on Service Systems and Service Management, 349–357. https://doi.org/10.1109/ICSSSM.2013.6602648
Liu, Z. (2019, March 20). Improving Innovation and Performance in Professional Service Outsourcing – An Empirical Study in Emerging Market [SSRN Scholarly Paper]. Rochester, NY. https://doi.org/10.2139/ssrn.3356632
Lok, K. L., So, A., Opoku, A., & Song, H. (2020). Globalized service providers’ perspective for facility management outsourcing relationships: Artificial neural networks. Management Decision, 59(1), 134–151. https://doi.org/10.1108/MD-01-2019-0102
Manohar, S., Paul, J., Strong, C., & Mittal, A. (2023). INNOSERV: Generalized scale for perceived service innovation. Journal of Business Research, 160, 113723. https://doi.org/10.1016/j.jbusres.2023.113723
Mao, J.-Y., Lee, J.-N., & Deng, C.-P. (2008). Vendors’ perspectives on trust and control in offshore information systems outsourcing. Information & Management, 45(7), 482–492. https://doi.org/10.1016/j.im.2008.07.003
Mazumder, S., & Garg, S. (2021). Decoding digital transformational outsourcing: The role of service providers’ capabilities. International Journal of Information Management, 58, 102295. https://doi.org/10.1016/j.ijinfomgt.2020.102295
Mello, P. A. (2022). R Manual for QCA (Version 4) [Data set]. Harvard Dataverse. https://doi.org/10.7910/DVN/KYF7VJ
Mendel, J., & Korjani, M. (2012). Fast Fuzzy set Qualitative Comparative Analysis (Fast fsQCA). In 2012 Annual Meeting of the North American Fuzzy Information Processing Society, NAFIPS 2012, 1-6. https://doi.org/10.1109/NAFIPS.2012.6291025
Meuer, J. (2014). Archetypes of Inter-firm Relations in the Implementation of Management Innovation: A Set-theoretic Study in China’s Biopharmaceutical Industry. Organization Studies, 35(1), 121–145. https://doi.org/10.1177/0170840613495339
Mukherjee, S. (2017). Collaborative governance strategies for a strategic offshore IT outsourcing engagement. Journal of Global Operations and Strategic Sourcing, 10(2), 255–278. https://doi.org/10.1108/JGOSS-11-2016-0037
Ngah, E., Tjemkes, B., & Dekker, H. (2024). Relational dynamics in information technology outsourcing: An integrative review and future research directions. International Journal of Management Reviews, 26(1), 54–81. https://doi.org/10.1111/ijmr.12347
Ngo, T. (Alice) N. B., & Thornton, S. (2022). How Knowledge Services Clustered Firms Leverage Different Channels of Local Knowledge Spillovers for Service Innovation. Management and Organization Review, 18(6), 1116–1138. https://doi.org/10.1017/mor.2022.7
Ngo, T. N. B. (2020). Knowledge Spillovers & its Relation with Innovation at Firm Level Within a Knowledge-Intensive Cluster in Developing Countries: A Case Study of QTSC, Vietnam (Doctoral, University of Huddersfield). University of Huddersfield. Retrieved from https://www.hud.ac.uk/news/
Nguyen, H., Onofrei, G., Akbari, M., & McClelland, R. (2022). Enhancing quality and innovation performance: The role of supplier communication and knowledge development. Total Quality Management & Business Excellence, 33(3–4), 410–433. https://doi.org/10.1080/14783363.2020.1858711
OECD & Eurostat. (2018). Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation, 4th Edition. OECD. https://doi.org/10.1787/9789264304604-en
OECD & Statistical Office of the European Communities. (2005). Oslo Manual: Guidelines for Collecting and Interpreting Innovation Data, 3rd Edition. OECD. https://doi.org/10.1787/9789264013100-en
Oshri, I., & Kotlarsky, J. (2011). Innovation in Outsourcing: Towards a Practical Framework. In J. Kotlarsky, L. P. Willcocks, & I. Oshri (Eds.), New Studies in Global IT and Business Service Outsourcing (pp. 201–217). Berlin, Heidelberg: Springer. https://doi.org/10.1007/978-3-642-24815-3_11
Oshri, I., Kotlarsky, J., & Gerbasi, A. (2015). Strategic innovation through outsourcing: The role of relational and contractual governance. The Journal of Strategic Information Systems, 24(3), 203–216. https://doi.org/10.1016/j.jsis.2015.08.001
Oshri, I., Kotlarsky, J., & Willcocks, L. P. (2023a). Country Attractiveness for Sourcing. In I. Oshri, J. Kotlarsky, & L. P. Willcocks (Eds.), The Handbook of Global Outsourcing and Offshoring (pp. 67–89). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-031-12034-3_4
Oshri, I., Kotlarsky, J., & Willcocks, L. P. (2023b). Innovation Through Outsourcing. In I. Oshri, J. Kotlarsky, & L. P. Willcocks (Eds.), The Handbook of Global Outsourcing and Offshoring (pp. 263–285). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-031-12034-3_12
Oshri, I., Kotlarsky, J., & Willcocks, L. P. (2023c). Supplier Configurations and Capabilities. In I. Oshri, J. Kotlarsky, & L. P. Willcocks (Eds.), The Handbook of Global Outsourcing and Offshoring (pp. 93–120). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-031-12034-3_5
Palvia, P. C., King, R. C., Xia, W., & Palvia, S. C. J. (2010). Capability, Quality, and Performance of Offshore IS Vendors: A Theoretical Framework and Empirical Investigation. Decision Sciences, 41(2), 231–270. https://doi.org/10.1111/j.1540-5915.2010.00268.x
Pappas, I. O., & Woodside, A. G. (2021). Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing. International Journal of Information Management, 58, 102310. https://doi.org/10.1016/j.ijinfomgt.2021.102310
Penter, K., Perrin, B., Wreford, J., & Pervan, G. (2020). Designing a Sourcing Ecosystem for Strategic Innovation Through “Big Data” Applications. In I. Oshri, J. Kotlarsky, & L. P. Willcocks (Eds.), Digital Technologies for Global Sourcing of Services (pp. 162–192). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-030-66834-1_10
Peris-Ortiz, M., Devece-Carañana, C. A., & Navarro-Garcia, A. (2018). Organizational learning capability and open innovation. Management Decision, 56(6), 1217–1231. https://doi.org/10.1108/MD-02-2017-0173
Plugge, A., & Janssen, M. (2009). Managing change in IT outsourcing arrangements: An offshore service provider perspective on adaptability. An International Journal, 2(3), 257–274. https://doi.org/10.1108/17538290911005162
Poleto, T., Nepomuceno, T. C. C., de Carvalho, V. D. H., & Costa, A. P. C. S. (2022). Strategic Behavior Categorization in Information Technology Outsourcing: An Analysis Based on Knowledge Transfer and Relational Governance. Applied System Innovation, 5(6), 110. https://doi.org/10.3390/asi5060110
Poppo, L., & Zenger, T. (2002). Do formal contracts and relational governance function as substitutes or complements? Strategic Management Journal, 23(8), 707–725. https://doi.org/10.1002/smj.249
Qi, C., & Chau, P. Y. K. (2012). Relationship, contract and IT outsourcing success: Evidence from two descriptive case studies. Decision Support Systems, 53(4), 859–869. https://doi.org/10.1016/j.dss.2012.05.018
Ragin, C.C., & Fiss, P. (2008). Net effects analysis versus configurational analysis: An empirical demonstration. Redesigning Social Inquiry: Fuzzy Sets and Beyond, 190–212.
Ragin, Charles C. (2014). The Comparative Method: Moving Beyond Qualitative and Quantitative Strategies. Univ of California Press.
Rihoux, B., & Ragin, C. C. (2009). Configurational Comparative Methods: Qualitative Comparative Analysis (QCA) and Related Techniques. SAGE Publications, Inc. https://doi.org/10.4135/9781452226569
Roig-Tierno, N., Gonzalez-Cruz, T. F., & Llopis-Martinez, J. (2017). An overview of qualitative comparative analysis: A bibliometric analysis. Journal of Innovation & Knowledge, 2(1), 15–23. https://doi.org/10.1016/j.jik.2016.12.002
Roy, S., & Sivakumar, K. (2012). Global Outsourcing Relationships and Innovation: A Conceptual Framework and Research Propositions. Journal of Product Innovation Management, 29(4), 513–530. https://doi.org/10.1111/j.1540-5885.2012.00922.x
Russo, I., Confente, I., Gligor, D., & Cobelli, N. (2018). A roadmap for applying qualitative comparative analysis in supply chain research: The reverse supply chain case. International Journal of Physical Distribution & Logistics Management, 49(1), 99–120. https://doi.org/10.1108/IJPDLM-02-2018-0056
Schmidt, N. (2015). Understanding the Vendors’ Needs: ARepertory Grid Study on Client-Vendor Relationship Quality in ITOutsourcing. Presented at the European Conference on Information Systems. Retrieved from https://www.researchgate.net/publication/277329662
Şengün, A. E., & Nazli Wasti, S. (2007). Trust, Control, and Risk: A Test of Das and Teng’s Conceptual Framework for Pharmaceutical Buyer-Supplier Relationships. Group & Organization Management, 32(4), 430–464. https://doi.org/10.1177/1059601106293959
Thiem, A. (2016). Standards of good practice and the methodology of necessary conditions in qualitative comparative analysis. Political Analysis, 24(4), 478–484. Scopus. https://doi.org/10.1093/pan/mpw024
Vaia, G., DeLone, W., Arkhipova, D., & Moretti, A. (2020). Achieving Trust, Relational Governance and Innovation in Information Technology Outsourcing Through Digital Collaboration. In R. Agrifoglio, R. Lamboglia, D. Mancini, & F. Ricciardi (Eds.), Digital Business Transformation (pp. 285–300). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-030-47355-6_19
Wang, Y., & Liu, F. (2020). Proactive or responsive market orientation for stronger service innovation capability: The moderating roles of contractual and relational governance | Emerald Insight. Journal of Business & Industrial Marketing, 35(5), 863–874. https://doi.org/10.1108/JBIM-05-2019-0185
Wei, F., Feng, N., Evans, R. D., Zhao, R., & Yang, S. (2022). How Do Innovation Types and Collaborative Modes Drive Firm Performance? An FsQCA Analysis Based on Evidence From Software Ecosystems. IEEE Transactions on Engineering Management, 69(6), 3648–3659. https://doi.org/10.1109/TEM.2021.3102321
Wei, Z., Du, Z., & Bao, Y. (2018). Outsourcer Knowledge Protection, Psychological Contract Schema, and Project Performance: A Vendor’s Perspective. IEEE Transactions on Engineering Management, 65(1), 128–140. https://doi.org/10.1109/TEM.2017.2755664
Wei, Z., Ulziisukh, S., Bao, Y., Zuo, P., & Wang, Y. (2021). Outsourcers’ control mechanisms, vendors’ contract schemas, and project performance in cross-border IT outsourcing: A vendor’s perspective. Industrial Marketing Management, 92, 202–214. https://doi.org/10.1016/j.indmarman.2020.11.004
Wibisono, Y., Govindaraju, R., Irianto, D., & Sudirman, I. (2016). A framework for offshore vendor capability development. IOP Conference Series: Materials Science and Engineering, 114, 012078. https://doi.org/10.1088/1757-899X/114/1/012078
Wibisono, Y. W., Govindaraju, R., Irianto, D., & Sudirman, I. (2016). Interaction capability, process quality, and outsourcing success: A vendor perspective in offshore IT outsourcing. 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), 1780–1784. https://doi.org/10.1109/IEEM.2016.7798184
Wilson, H. S. (1977). Limiting Intrusion—Social Control of Outsiders in a Healing Community: An Illustration of Qualitative Comparative Analysis. Nursing Research, 26(2), 103. Retrieved from https://journals.lww.com/nursingresearchonline/abstract/1977/03000/limiting_intrusion_social_control_of_outsiders_in.8.aspx
Xie, X., & Wang, H. (2020). How can open innovation ecosystem modes push product innovation forward? An fsQCA analysis. Journal of Business Research, 108, 29–41. https://doi.org/10.1016/j.jbusres.2019.10.011
Zhang, L., Fu, Y., Lai, J., & Chen, Y. (2024). Complements or substitutes? Recipes of contract design, contract enforcement, and trust for enhanced project performance. International Journal of Project Management, 42(3), 102587. https://doi.org/10.1016/j.ijproman.2024.102587
Zhang, Y., & Li, H. (2010). Innovation search of new ventures in a technology cluster: The role of ties with service intermediaries. Strategic Management Journal, 31(1), 88–109. https://doi.org/10.1002/smj.806