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研究生：	蔡力薇 Tsai, Li-Wei
論文名稱：	口譯志工動機之功能分析研究：以慈濟基金會為例 A Functional Analysis of the Motivation of Volunteer Interpreters: A Case Study of the Tzu Chi Foundation
指導教授：	陳子瑋 Chen, Tze-Wei
學位類別：	碩士 Master
系所名稱：	翻譯研究所 Graduate Institute of Translation and Interpretation
論文出版年：	2016
畢業學年度：	104
語文別：	英文
論文頁數：	98
中文關鍵詞：	口譯志工、志工動機、志工功能量表
英文關鍵詞：	volunteer interpreters, volunteer motivation, VFI
DOI URL：	https://doi.org/10.6345/NTNU202204323
論文種類：	學術論文
相關次數：	點閱：141 下載：18
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志工人手的需求從未間斷，非政府和非營利組織尤需人力挹注。研究顯示，了解動機有利於志工的招募、管理和繼續服務的意願。本研究針對特定志工族群，即口譯志工，來探討志工動機。對於業務拓展至海外的組織來說，口譯志工所提供的服務可說是越來越重要。本研究以慈濟基金會為例，從功能性的角度分析志工動機，並探討人口特性和志工背景是否會影響特定動機的重要性。以功能性角度來看，同樣是在做志工，背後的動機截然不同。對志工來說，志工服務包含幾項功能，如價值、知識、社交、自我發展、生涯和自我保護。本研究以含有三十二項動機的志工功能量表測量口譯志工動機，得到下列結果。口譯志工認為，價值、知識和自我發展這三項功能有較高的重要性。此外，人口特性也會直接影響不同動機的相對重要性。以生涯功能的重要性來說，受證口譯志工和身兼專業口譯員的口譯志工，看法就大相逕庭。非營利組織可參考本研究成果的實用建議，用以有效提昇志工招募與管理的策略。

Demands for volunteers have always existed, especially for non-government and non-profit organizations. Research has shown that understanding motivation is pertinent to the recruitment, management and retention of volunteers. This study focuses on the motivation of a special type of volunteer— volunteer interpreters— whose service is becoming increasingly valuable to organizations that branch out to different parts of the world. Using the Tzu Chi Foundation as a case study, this research project aims to investigate the effect of demographic characteristics and volunteer background on the relevance of certain motivations. A functional approach is adopted to analyze volunteer motivations. From a functional perspective, people volunteer in the service of different underlying functions that includes Values, Understanding, Social, Enhancement, Career and Protective. A 32-item modified Volunteer Functions Inventory is used to measure the motivation of volunteer interpreters. Findings indicate that volunteer interpreters place relatively more importance on the functions of Values, Understanding and Enhancement, and that demographic variables directly influence an individual’s perception of the relative importance of motivations. In particular, volunteer interpreters who are certified by Tzu Chi and volunteer interpreters who are professional interpreters view the Career function in very different lights. The results of this research offer practical suggestions to NGOs in increasing the effectiveness of their recruitment and management strategies.

Abstract……………………………………………………………………………..... .i
Table of Content…………………………………………………………………..… iii
List of Tables.………………………………………………………………………... v
List of Figures………………………………………………………………………. vii
Chapter 1. Introduction
1.1    Research background……………………………………………………………. 1
1.2    Research question….……………………………………………………………. 9
Chapter 2. Literature Review
2.1 Defining volunteering…………………………………………………………... 10
2.2 Demographic and socioeconomic characteristics of volunteers………………... 19
2.3 Motivation to volunteer ………………………………………………………… 23
2.4 Theories and models of motivation………………………………………………27
2.5 The functional approach to volunteering……………………………………….. 33
Chapter 3. Research Method
3.1 Participants and materials……………………………………………………….. 40
3.2 Pilot test ………………………………………………………………………… 42
3.3 Procedure ……………………………………………………………………….. 44
Chapter 4. Results and Discussion
4.1 Data analysis……………………………………………………………………. 46
4.1.1 Survey reliability and validity………………………………………… 46
4.1.1.1 Reliability…………………………………………………… 46
4.1.1.2 Construct validity…………………………………………… 47
4.2 Descriptive statistics…………………………………………………………….. 47
4.2.1 Volunteer interpreter profile: demographics and volunteering
background…………………………………………………………...47
4.2.2 Scores and ranking of the volunteer functions………………………... 54
4.2.2.1 Protective……………………………………………………. 54
4.2.2.2 Values……………………………………………………….. 55
4.2.2.3 Career……………………………………………………….. 56
4.2.2.4 Social………………………………………………………... 57
4.2.2.5 Understanding………………………………………………. 58
4.2.2.6 Enhancement..………………………………………………. 59
4.2.2.7 Overall mean score and ranking of the functions…………… 61
4.2.3 Additional qualitative information……………………………………. 63
4.3 Results from ANOVA and t-tests..……………………………………………… 65
4.3.1 Enhancement vs. Education...………………………………………… 65
4.3.2 Experience as a volunteer interpreter.………………………………… 66
4.3.3 Access to Tzu Chi..…………………………………………………… 67
4.3.4 Volunteer certification vs Career...…………………………………… 69
4.3.5 Professional and non-professional interpreters vs. Career……………. 72
Chapter 5. Discussion and conclusion
5.1 General discussion…………………………………………………………......... 76
5.2 Practical implications………………………………………………………….... 80
5.3 Limitations………………………………………………………….................... 83
5.4 Concluding remarks…………………………………………………………...... 83
Reference…………………………………………………………............................ 85
Appendix 1………………………………………………………….......................... 89
 
List of Tables
Table 1.1 Functions served by volunteering and their assessment on the Volunteer Functions Inventory (VFI) …………………………………………………………. 37
Table 4.1 Survey reliability………………………………………………………… 47
Table 4.2 Descriptives: overall means and standard deviation…………………….. 61
Table 4.3 Descriptives for item number 26 “Volunteering as an interpreter makes me feel important”……………………………………………………………………… 65
Table 4.4 Descriptives for item number 28 “Volunteering as an interpreter makes me feel needed”………………………………………………………………………… 65
Table 4.5 Descriptives for item number 6 “I volunteer as an interpreter because I am concerned about those less fortunate than myself”………………………………… 66
Table 4.6 Descriptives for item number 16 “I volunteer as an interpreter because my friends volunteer as an interpreter”………………………………………………… 67
Table 4.7 Descriptives of the Social function for how volunteers first came to know Tzu Chi…………………………………………………………………………….. 67
Table 4.8 Descriptives for how volunteers first heard of Tzu Chi for item 3 “Being a volunteer interpreter relieves me of some of the guilt over being more fortunate than others” …………………………………………………………………………….. 69
Table 4.9 Descriptives for Career function: certified and uncertified Tzu Chi volunteers………………………………………………………………………….. 69
Table 4.10 Descriptives for item 12 “I volunteer as an interpreter because I can make new contacts that might help my business or career” for certified and uncertified Tzu Chi volunteers……………………………………………………………………… 70
Table 4.11 Descriptives for item 13 “Volunteering as an interpreter allows me to explore different career options” for certified and uncertified Tzu Chi volunteers… 70
Table 4.12 Descriptives for Career function for volunteers who were or are professional interpreters or not……………………………………………………… 72
Table 4.13 Descriptives for item 12 “I volunteer as an interpreter because I can make new contacts that might help my business or career” for volunteers who were or are professional interpreters or not……………………………………………………… 72
 
List of Figures

Figure 4.1 Age group of survey respondents……………………………………….. 48
Figure 4.2 Educational attainment of survey respondents………………………….. 49
Figure 4.3 Employment status of survey respondents……………………………… 49
Figure 4.4 Nationality of survey respondents………………………………………. 50
Figure 4.5 Means through which survey respondents first found out about Tzu Chi..50
Figure 4.6 Number of interpreting services provided to Tzu Chi by survey respondents………………………………………………………………………….. 51
Figure 4.7 Survey respondents source of interpreters training……………………... 53
Figure 4.8 Mean scores for the items under Protective function…………………… 55
Figure 4.9 Mean scores for the items under Values function………………………. 56
Figure 4.10 Mean scores for the items under Career function……………………… 57
Figure 4.11 Mean scores for the items under Social function……………………… 58
Figure 4.12 Mean scores for the items under Understanding function…………….. 59
Figure 4.13 Mean scores for the items under Enhancement function……………… 60
Figure 4.14 Overall result for the modified VFI …………………………………… 60
                                

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