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研究生: 江姝嫺
Chiang, Shu-Hsien
論文名稱: 人工智慧面試透明度對應徵者印象管理的影響:以錄影面試為情境
The impact of artificial intelligence transparency on interviewees’ impression management in asynchronous video interviews
指導教授: 孫弘岳
Suen, Hung-Yue
口試委員: 陳建丞
Chen, Chien-Cheng
陳怡靜
Chen, Yi-Ching
孫弘岳
Suen, Hung-Yue
口試日期: 2022/06/30
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 61
中文關鍵詞: 人工智慧人機互動非同步錄影面試透明度印象管理
英文關鍵詞: Artificial Intelligence (AI), Human-Computer Interaction (HCI), Asynchronous Video Interviews (AVIs), Transparency, Impression Management (IM)
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202201303
論文種類: 學術論文
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  • 有鑒於疫情的影響下,越來越多的企業在人才甄選的過程中使用具 備人工智慧的非同步錄影面試,為提升面試好感度與成功錄取工作的機 會,應徵者通常都會非常努力地運用印象管理技巧,以展現出最好的形 象,這些行為展現包括誠實性和欺騙性的印象管理策略。誠實性的 IM 將 可能提高甄選的效度,但欺騙性的 IM 可能會降低選才效度,甚至僱用 到不對的人選。
    本研究透過邀請年齡範圍在 18-60 歲之間,且具有實際全職或兼職 需求的 73 位應徵者參加非同步錄影面試,其中的 32 位透過具備透明度 的 AI 介面下進行錄影面試,另外的 41 位則透過不具備透明度的 AI 介 面下進行錄影面試;當面試完成後,所邀請的 73 位應徵者皆要求其再完 成印象管理量表問卷。
    本研究計畫透過實驗設計,來了解應徵者對於在參與具備透明度的 AI 介面相對於沒有透明度的 AI 介面,在錄影面試的情境中之行為展現; 根據研究結果顯示,應徵者對於在參與具備透明度的 AI 介面相對於沒 有透明度的 AI 介面,在錄影面試的情境中,會降低應徵者誠實性自我 推銷與自我辯護之印象管理行為;且會提升避重就輕等欺騙的印象管理, 對於誇大不實則無有統計顯著的影響。

    In view of the impact of the epidemic, more and more companies are using Asynchronous Video Interviews (AVIs) with artificial intelligence (AI) in the talent selection process. The purpose of this study is to explore the situation of candidates who actually use asynchronous video interviews. Whether the AI interface will affect the display of the applicant's impression management behavior.
    In this study, 73 applicants with actual full-time or part-time needs, aged between 18-60, were invited to participate in asynchronous video interviews. Among them, 32 were video-recorded through a transparent AI interface, and the other 41 were interviewed with non-transparent AI interface; when the interviews were completed, the 73 invited candidates were asked to complete the Impression Management Scale questionnaire.
    This research plan uses an experimental design to understand the behavior of candidates participating in an AI interface with transparency versus an AI interface without transparency in the context of video interviews; Compared with the non-transparent AI interface, in the context of video interviews, the applicant's impression management behavior of Self- promotion and Self-defense will be reduced; and it will improve the impression management of Image protection, and it will not be effective for Extensive image creation.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 3 第三節 名詞解釋 4 第二章 文獻探討 7 第一節 印象管理 7 第二節 人工智慧面試介面透明度影響應徵者印象管理 9 第三章 研究設計與實施 13 第一節 研究架構 13 第二節 研究假設 15 第三節 研究流程與設計 15 第四節 研究對象 22 第五節 研究工具 23 第六節 資料處理及分析 26 第七節 研究期望結果 28 第四章 結果與討論 29 第一節 信效度分析 29 第二節 敘述性統計分析 32 第三節 相關係數分析 36 第四節 多變量共變數分析 37 第五章 結論與建議 41 第一節 研究發現 41 第二節 理論貢獻 42 第三節 實務建議 43 第四節 研究限制與未來研究實建議 44 第五節 結論 45 參考文獻 47 一、中文部分 47 二、英文部分 47 附 錄 57 附錄一 研究知情同意書 59

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