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研究生: 歐拉
Esther Winsome Austen Ng’ong’ola
論文名稱: The Relationship between the Human Resource Practices of the Civil Service and Turnover Intentions among the Middle Range Civil Servants in Malawi
指導教授: 施正屏
Shih, Cheng-Ping
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2009
畢業學年度: 97
語文別: 英文
論文頁數: 133
中文關鍵詞: 市民服務革新薪資流動率工作滿意度員工承諾員工自治員工穩定度
英文關鍵詞: Civil service reforms, salary, turnover, job satisfaction, employee commitment, job enrichment/autonomy, job stability (security)
論文種類: 學術論文
相關次數: 點閱:163下載:3
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  • The Government of Malawi is one of the biggest employers for the educated Malawians employing more than sixty percent of the total workforce. It is also the biggest employer for young people who just graduate from the university, as employees either without any experience at all or with very limited experience. Companies and other non-governmental institutions do not really employee such inexperienced workforce in masses; as a result these young graduates have very limited choice of employer. In view of this, these inexperienced graduates depend on the government for employment despite the fact that it does not pay “well” as compared to other non-government employers. Additionally, the civil service has been deemed by several Breton-Wood Institutions and others as having poor or unattractive working conditions just like other governments in the least developed countries. Due to these problems, there have been mass exoduses from the civil service exemplified by the medical personnel in the health sector as well as in education. This is very evident among the middle range or entry levels who also happen to be these new graduates from the University yet they are the hub of the professional/technical and administrative categories. This means that the more turnover the civil service has today, the greater the risk of having a poor civil service in the near future. This has not gone well with the government as an employer because recruitment, selection and hiring are very costly and time consuming. In trying to curb the many problems faced by the civil service, the Breton-Woods Institutions initiated what have been called the Civil Service Reform Programmes for more than 10 years (since 1994/5). One of the targets in the Civil Service Reform Programmes was (and still is) to improve the working conditions of the civil servants in order to reduce turnover and enhance retention. This study examined the relationship between some Human Resource practices (salary, job enrichment/autonomy and job stability strategies) as the precursor variables and turnover intentions as an outcome variable. It also explains the relationship between of job satisfaction and employee commitment with both turnover and the HR practices.
    Backward regression method was used to find the relationships. It still remains obvious that intentions to exit the civil service remain high but employees can hardly quit mainly due to other external labour market forces and also the job security they enjoy in the service. Satisfaction and commitment remain shaky- levels are relatively low though not too low.

    TABLE OF CONTENTS ACKNOWDGEMENT I ABSTRACT III TABLE OF CONTENTS V LIST OF TABLES VII LIST OF FIGURES VIII CHAPTER I. INTRODUCTION 1 Chapter Overview 1 Background to the Study 1 Statement of the Problem 3 Purpose of the Study 3 Research Questions 3 Hypotheses the Study 4 Significance of the Study 7 Definitions of Terms 8 Delimitations and Limitations 9 CHAPTER II. LITERATURE REVIEW 11 Chapter Overview 11 Civil Service Reforms in Sub-Saharan Africa (SSA) 11 Civil Service Reforms in Malawi 17 Turnover Intentions 20 Job Enrichment 27 Job Satisfaction 31 Employee Commitment 33 Job Stability and Security 36 CHAPTER III. METHODOLOGY 39 Chapter Overview 39 Research Procedure 39 Research Framework 40 Research Methods 42 Validity and Reliability 48 Research Processes 49 CHAPTER IV. FINDINGS AND DISCUSSION 51 Chapter Overview 51 Empirical Results 52 Empirical Results Discussions 104 CHAPTER V. CONCLUSIONS AND RECOMMENDATIONS 117 Chapter Overview 117 Conclusions Based on the Results 117 Recommendations 122 Recommendations for Future Research 123 REFERENCES 125 APPENDICES 129 Appendix A: Questionnaire Covering Letter 129 Appendix B: Employee Research Questionnaire 130 LIST OF TABLES Table 3.1.Data Variables by Entries and Values 43 Table 4.1. Descriptive Results 52 Table 4. 2. Frequency Results 55 Table 4.3. Multiple Regression Analysis of Job Satisfaction and Employee Commitment and Turnover Intentions 57 Table 4.4. Multiple Regression Analysis of Job Satisfaction and Employee Commitment and Turnover Intentions 61 Table 4.5. Multiple Regression Analysis of Job Satisfaction and Employee Commitment and Turnover Intentions 65 Table 4.6. Multiple Regression Analysis of Salary, Job Enrichment and Job Stability and Job Satisfaction 68 Table 4.7. Multiple Regression Analysis of Salary, Job Enrichment and Job Stability and Job Satisfaction 73 Table 4.8. Multiple Regression Analysis of Salary, Job Enrichment and Job Stability and Employee Commitment 78 Table 4.9. Multiple Regression Analysis of Salary, Job enrichment and job Stability and Employee Commitment 83 Table 4.10. Multiple Regression Analysis of Salary, job Enrichment and job Stability and Turnover Intentions (Y1)88 Table 4.11. Multiple Regression Analysis of Salary, Job Enrichment and Job Stability and Turnover Intentions 94 Table 4.12. Multiple Regression Analysis of Salary, Job Enrichment and Job Stability and Turnover Intentions 99 LIST OF FIGURES Figure 3. 1. Research Framework 41 Figure 3. 2. Research Process 50

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