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研究生: 謝鈺琦
Hsieh, Yu-Chi
論文名稱: 暫時性新聞:以擴充科技接受模式探討感知互動性與訊息來源可信度對Instagram新聞帳號使用者的影響—以中央社為例
Ephemeral Journalism : Examining Perceived Interactivity and Source Credibility based on Extended Technology Acceptance Model :A Case Study of Instagram Central News Agency Account
指導教授: 林慧斐
Lin, Hui-Fei
口試委員: 林慧斐
Lin, Hui-Fei
蔣旭政
Chiang, Hsu-Cheng
俞蘋
Yu, Ping
口試日期: 2024/03/19
學位類別: 碩士
Master
系所名稱: 大眾傳播研究所
Graduate Institute of Mass Communication
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 210
中文關鍵詞: 新聞帳號限時動態感知程度持續使用意圖口碑推薦
英文關鍵詞: news account, Instagram story, perceived level, continuance usage intention, word-of-mouth recommendations
DOI URL: http://doi.org/10.6345/NTNU202401258
論文種類: 學術論文
相關次數: 點閱:99下載:0
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  • 社群媒體的蓬勃發展改變了閱聽人的新聞近用習慣,也促使新聞媒體不得不開始正視社群平臺,因此繼報紙轉向電視新聞後,如今新聞媒體正在嘗試向社群媒體轉,新聞媒體與社群平臺之間,如何敲打出新的火花令人期待。尤其是社群媒體上有各式各樣的互動功能,新聞媒體若想順利轉型,必須試著將新聞內容融入各類互動形式,使閱聽人在互動的過程中,感到這樣的新聞呈現是有趣、易用、有用的,同時堅守自身媒體的專業性、知識性,讓閱聽人對此新聞媒體產生正向態度,甚至是後續願意持續使用與推薦給他人。上述正是新聞媒體面對數位平台轉型,需要深思的議題。故本研究以感知互動性、訊息來源可信度作為切入點,將其作為擴充科技接受模式之外部變數,並提出一模型架構,探討Instagram新聞帳號的感知互動性、訊息來源可信度,對感知信念(感知娛樂性、感知易用性、感知有用性)以及後續態度與行為意圖(持續使用意圖、口碑推薦)之影響。
    本研究結果顯示,(1)閱聽人對Instagram新聞帳號之感知互動性,對其感知娛樂性、感知有用性分別皆有正向影響;(2)閱聽人對Instagram新聞帳號的訊息來源可信度,對其感知易用性、感知有用性分別皆有正向影響;(3)閱聽人對Instagram新聞帳號限時動態之感知易用性,對其感知娛樂性、感知有用性、態度分別皆有正向影響;(4)閱聽人對Instagram新聞帳號限時動態之感知娛樂性,對其態度、行為意圖(持續使用意圖、口碑推薦)分別皆有正向影響;(5)閱聽人對Instagram新聞帳號限時動態之感知有用性,對其態度、行為意圖(持續使用意圖、口碑推薦)分別皆有正向影響;(6)閱聽人對Instagram新聞帳號的態度,對其行為意圖(持續使用意圖、口碑推薦)分別皆有正向影響。

    The booming development of social media has changed the news accessibility habits of audience, and has also prompted news media to start to face social media platforms. Therefore, after newspapers have turned to television news, news media is now trying to shift towards social media. It is expected that new sparks can be struck between news media and social media. Especially on social media, there are various interactive functions. If news media wants to smoothly transform, they must try to integrate news content into various interactive forms, so that audience feel that such news presentation is interesting, easy to use, and useful during the interaction process. At the same time, they must adhere to the professionalism and knowledge of their own media, so that audience have a positive attitude towards this news media, and even are willing to continue using and recommending it to others in the future. The above are the topics that news media need to think deeply about when facing the transformation of digital platforms. Therefore, this study takes perceived interactivity and Message source credibility as the entry point, takes them as external variables to expand the technology acceptance model, and proposes a model framework to explore the impact of perceived interactivity and Message source credibility of Instagram news accounts on perceived beliefs (perceived playfulness, perceived ease of use, perceived usefulness), and subsequent attitudes and behavioral intentions (continuance usage intention, word-of-mouth recommendations).
    The results of this study show that (1) the perceived interactivity of Instagram news accounts by audience has a positive impact on their perceived playfulness and perceived usefulness, respectively; (2) The credibility of Message sources for Instagram news accounts has a positive impact on their perceived ease of use and perceived usefulness; (3) The perceived ease of use of Instagram story of Instagram news accounts has a positive impact on their perceived playfulness, perceived usefulness, and attitude; (4) The perceived playfulness value of Instagram news accounts to audience has a positive impact on their attitude and behavioral intention (continuance usage intention and word-of-mouth recommendations); (5) The perceived usefulness of Instagram story of Instagram news accounts by audience has a positive impact on their attitude and behavioral intention (continuance usage intention and word-of-mouth recommendations); (6) The attitude of audience towards Instagram news accounts has a positive impact on their behavioral intentions (continuance usage intention and word-of-mouth recommendations).

    第壹章 緒論1 第一節 研究背景1 第二節 研究動機與目的3 第三節 研究問題8 第四節 研究程序9 第貳章 文獻探討10 第一節 社群媒體10 一、社群媒體定義10 二、社群媒體之發展11 三、社群平臺Instagram14 四、小結19 第二節 新聞「向社群轉」20 一、新聞社群化20 二、暫時性新聞23 三、Instagram與新聞生態25 四、小結28 第三節 擴充科技接受模式29 一、科技接受模式29 二、擴充感知娛樂性之科技接受模式32 三、小結35 第四節 感知互動性36 一、感知互動性36 二、暫時性新聞之互動39 三、小結42 第五節 訊息來源可信度43 一、訊息來源可信度43 二、小結46 第六節 態度與行為意圖47 一、態度47 二、行為意圖50 三、小結57 第七節 研究假設推導58 一、感知互動性與感知娛樂性、感知易用性及感知有用性的關係58 二、訊息來源可信度與感知易用性及感知有用性的關係60 三、感知易用性與感知娛樂性、感知有用性的關係62 四、感知娛樂性、感知易用性及感知有用性與態度的關係64 五、感知娛樂性、感知有用性及態度與行為意圖的關係66 第參章 研究方法70 第一節 研究架構70 第二節 研究構念定義與衡量71 一、各構面變項71 二、受測者基本資料81 第三節 研究對象與調查方式82 一、研究對象之選取82 二、問卷前測83 三、正式問卷94 四、研究工具與統計分析95 第肆章 資料分析96 第一節 敘述性統計分析96 一、受測者基本資料分析97 二、統計資料分析100 第二節 信度分析101 第三節 因素分析103 一、建構效度:收斂效度103 二、區別效度105 三、多元常態檢定107 第四節 結構方程模型分析112 一、整體模式配適度檢定112 二、研究假設驗證113 第伍章 結論與討論116 第一節 研究結果116 一、感知互動性分別正向影響感知娛樂性與感知有用性117 二、感知互動性未顯著影響感知易用性118 三、訊息來源可信度分別正向影響感知易用性與感知有用性119 四、感知易用性分別正向影響感知娛樂性與感知有用性120 五、感知娛樂性、感知易用性、感知有用性分別正向影響態度121 六、感知娛樂性分別正向影響持續使用意圖與口碑推薦122 七、感知有用性分別正向影響持續使用意圖與口碑推薦123 八、態度分別正向影響持續使用意圖與口碑推薦124 第二節 研究貢獻126 一、學術貢獻126 二、實務貢獻128 第三節 研究建議與限制129 一、研究限制129 二、未來建議130 參考文獻132 附錄一:正式問卷203 附錄二:本研究結構方程模型210

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