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研究生: 周珮瑩
Chou, Pei-Ying
論文名稱: 美容從業人員工作滿意度、工作壓力、離職傾向關聯性之研究
Study on the Relationships among Job Satisfaction, Job Stress, and Turnover Intention of Beauty Practitioners
指導教授: 莫懷恩
Mo, Huai-En
口試委員: 莫懷恩
Mo, Huai-En
李景峰
Li, Jeen-Fong
陳瑜芬
Chen, Yu-Fen
口試日期: 2024/06/17
學位類別: 碩士
Master
系所名稱: 工業教育學系技職教育行政碩士在職專班
Department of Industrial Education_Continuing Education Master's Program of Administration in Technological-Vocational Education
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 179
中文關鍵詞: 美容從業人員工作滿意度工作壓力離職傾向
英文關鍵詞: Beauty practitioners, job satisfaction, job stress, turnover intention
研究方法: 文獻分析法問卷調查法
DOI URL: http://doi.org/10.6345/NTNU202400798
論文種類: 學術論文
相關次數: 點閱:67下載:2
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  • 本研究旨在瞭解雙北市美容從業人員工作滿意度、工作壓力、離職傾向之現況、差異及其關係。研究擬先探討國內外相關研究,以專家審查建構問卷內涵。繼之,以問卷調查方法蒐集資料,於2024年蒐集305份有效問卷。並採描述統計、單一樣本t考驗、單因子變異數分析、相關分析及複迴歸分析等方法進行分析。
    經由統計分析結果,獲致主要結論如下:
    一、工作滿意度為中上程度、工作壓力為中等程度、離職傾向為中等程度。
    二、工作滿意度因年齡、工作類型、婚姻狀況、工作年資、每月薪資之不同而有所差異;工作壓力因工作類型、婚姻狀況、每月薪資及公司規模之不同而有所差異;離職傾向因年齡、工作類型、持有證照、婚姻狀況、工作年資、每月薪資及公司規模之不同而有所差異。
    三、工作壓力與工作滿意度呈中度負相關,工作滿意度與離職傾向呈中度負相關,工作壓力與離職傾向呈高度正相關。
    四、複迴歸分析結果顯示,年齡40歲(含)以上、工作年資為10年以上、工作壓力、工作滿意度能有效預測離職傾向。

    This study was aimed to understand the current conditions, the effects of different background, and the relationship among job satisfaction, job stress, and turnover intention for beauty practitioners in Taipei city and New Taipei city. First of all, this study was implemented by reviewing related literatures and researches, the expert review investigate were constructed the connotation of questionnaires. Then, the research data was collected by questionnaires investigation, 305 valid samples were collected in 2024. The acquired data was analyzed with statistical methods of descriptive statistics, independent sample t-test, one way analysis of variance (one way ANOVA), correlation analysis and multiple regression analysis.
    According to the analytical result, I was concluded that as follow:
    1. Job satisfaction was upper intermediate, job stress was intermediate, and turnover intention was intermediate.
    2. The effects of age, job type, marriage, years of service, monthly salary on Job satisfaction were statistically significant. The effects of job type, marriage, monthly salary and company size on job stress were statistically significant. The effects of age, job type, certificate, marriage, years of service, monthly salary and company size on turnover intention were statistically significant.
    3. There is a moderately negative correlation between job stress and job satisfaction, a moderately negative correlation between job satisfaction and turnover intention, and a highly positive correlation between job stress and turnover intention.
    4. The multiple regression analysis showed that age above 40 years, years of service more than 10 years, job stress, job satisfaction can effectively predict turnover intention.

    謝辭 i 摘要 ii Abstract iii 目次 iv 表次 vi 圖次 x 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 4 第三節 研究方法與步驟 4 第四節 研究範圍與限制 8 第五節 名詞解釋 9 第二章 文獻探討 11 第一節 美容從業人員現況 11 第二節 離職傾向相關理論 21 第三節 美容從業人員工作壓力、工作滿意度與離職傾向 35 第四節 總結 39 第三章 研究設計與實施 41 第一節 研究架構與假設 41 第二節 研究工具 44 第三節 研究對象與抽樣方法 66 第四節 資料處理與分析 68 第四章 統計結果分析與討論 71 第一節 樣本描述性分析 71 第二節 差異性分析 79 第三節 相關分析及迴歸分析 124 第五章 結論與建議 137 第一節 研究結論 137 第二節 研究建議 140 第三節 後續研究建議 141 參考文獻 143 附錄一 「美容從業人員之工作壓力、工作滿意度及離職傾向」預試問卷初稿(專家學者審查用) 157 附錄二 「美容從業人員之工作壓力、工作滿意度及離職傾向」專家意見審查之意見彙整 167 附錄三 「美容從業人員之工作壓力、工作滿意度及離職傾向」正式問卷 175

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