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研究生: 康雅菁
Kang, Ya-Chin
論文名稱: 維基百科社群知識建構歷程之研究─社會建構主義觀點
The Study of Knowledge Construction Process in Wikipedia Community: the Perspective of Social Constructivism
指導教授: 方崇雄
Fang, Chung-Hsiung
學位類別: 博士
Doctor
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 236
中文關鍵詞: 知識建構歷程社會建構主義維基百科社群
英文關鍵詞: knowledge construction process, social constructivism, wikipedia community
論文種類: 學術論文
相關次數: 點閱:712下載:24
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  • 本研究目的為探討維基百科社群共同建構知識之歷程及各作法程序內涵;維基百科社群知識建構歷程中之溝通與互動模式;維基百科社群知識建構之影響因素及支持系統等相關構面。藉由社會建構主義之哲學觀點,以紮根理論作為質性研究之分析方法,透過相關文件之資料蒐集,並與維基百科社群成員進行深度訪談,將文本資料以ATLAS.ti 5.2質性研究分析軟體進行資料整理,獲致研究結果。
    研究之結論包含下列六點:一、在社會建構理論之觀點下,維基百科社群知識建構歷程包含探索、引導、建構、澄清、反思、互動匯談、重新建構及擴散影響等八項步驟。二、維基百科實際運作編寫知識內容之程序包含二十四項作法。三、維基百科社群知識建構歷程之溝通模式包括八項內涵。四、維基百科社群知識建構歷程之互動模式包含人與系統的互動以及人與人的互動等兩種類型。五、維基百科社群知識建構之影響因素包含促進因素及障礙因素等兩部分。六、維基百科社群知識建構的支持系統包含社群編輯活動的支援,及社群互動跨文化的支援。本研究依據研究結論,提出具體建議供本研究及進一步研究參考。

    The purposes of this research were to explore the process of collaborative knowledge construction, the communication and interactive model, and the influential factors and supporting system of Wikipedia community. Based on the perspective of social constructivism, the grounded theory was applied to interpret the qualitative data which were collected by in-depth interview of Wikipedia community members. The text data were analyzed by ATLAS.ti 5.2 software package and the result were obtained.
    There were six conclusions of this study: first, in the perspective of social constructivism, the processes of Wikipedia community knowledge construction were exploration, guidance, construction, clarification, reflection, colloquium, reconstruction, and diffusion. Second, the Wikipedia authors’ technical edit procedures were searching article, bringing motivation, collecting information, referencing guideline, conducting article title, trying compilation, conducting outlines, writing content, participating in community, causing problem, promoting interpretation, solving problem, continuing revision, following edit history, self-reflecting, analyzing differnence, eliminating discrepancy, accepting opinion, proclaiming consensus, reacting comment, adjusting feedback, propagating concept, transiting experience, preserving knowledge. Third, the contents of communication model were active inquiry, constructive participation, voluntary contribution, solving problem, thorough thinking, mutual identification, and open sharing. Fourth, the contents of interaction model were awareness, construction, and reflection of the human-system interaction; and sharing discussion, identifying commentary and positive problem solving of the interpersonal interaction. Fifth, the advance influential factors were four major internal factors including community cohesion, sharing willingness, collaborative drivers, motivation of being senior editor and four major external factors including surport from senior author, fine templetes and sources, editor rewards, history records; and the barriers of influential factors were two internal factors including role confusing between author and director, over arguing among community; and three external factors including the inside knowledge of wiki language, confusing quotaion of category tag, lack of synchronicity. Sixth, the supporting systems were collaboration platform for editing activity support and wording transition system for cross-culture support. According to the conclusions, the research suggestions were addressed to be references of the theory framework and the forward study thoughts.

    誌 謝………………………………………………………… i 中文摘要………………………………………………………… iii 英文摘要………………………………………………………… v 目 錄………………………………………………………… vii 表 次………………………………………………………… xi 圖 次………………………………………………………… xiii 第一章 研究緒論…………………………………………… 1 第一節 研究背景與動機……………………………………… 1 第二節 研究目的……………………………………………… 6 第三節 研究範圍與限制……………………………………… 7 第四節 名詞解釋……………………………………………… 9 第二章 文獻探討……………………………………………… 11 第一節 知識論………………………………………………… 11 壹、知識之意涵………………………………………………… 11 貳、知識論之意義與內涵……………………………………… 15 叁、知識概念之延伸…………………………………………… 17 第二節 建構論………………………………………………… 21 壹、個人建構主義之意涵……………………………………… 21 貳、社會建構主義之意涵……………………………………… 24 第三節 知識建構……………………………………………… 36 壹、知識建構之意涵…………………………………………… 36 貳、建構主義與知識建構……………………………………… 38 第四節 維基百科社群………………………………………… 42 壹、社群之意涵………………………………………………… 42 貳、維基技術之定義及其內涵………………………………… 49 叁、維基百科社群之定義及其內涵…………………………… 52 肆、維基百科社群之集體合作模式…………………………… 55 第五節 維基百科社群與知識建構…………………………… 63 壹、知識建構歷程之意涵……………………………………… 63 貳、網路社群知識建構之意涵………………………………… 64 叁、維基百科社群與知識建構………………………………… 68 第六節 相關研究整理………………………………………… 70 壹、維基百科與知識建構之相關研究………………………… 70 貳、維基百科社群與互動、溝通模式之相關研究…………… 71 叁、維基百科社群與影響因素、支持系統之相關研究……… 74 第三章 研究設計與實施……………………………………… 75 第一節 研究策略……………………………………………… 75 第二節 研究步驟與流程……………………………………… 77 第三節 研究對象……………………………………………… 80 第四節 研究工具……………………………………………… 83 第五節 研究品質……………………………………………… 85 第六節 資料分析……………………………………………… 88 第四章 維基百科之背景架構………………………………… 99 第一節 維基百科之起源……………………………………… 99 第二節 維基百科之運作與發展………………………………103 第三節 維基百科之未來………………………………………115 第五章 維基百科社群知識建構歷程與內涵…………………121 第一節 維基百科社群知識建構之歷程………………………121 第二節 維基百科社群知識建構歷程之意涵…………………128 第三節 本章小結………………………………………………141 第四節 發現與討論……………………………………………148 第六章 維基百科社群知識建構歷程之溝通與互動模式……151 第一節 維基百科社群知識建構歷程之溝通模式……………151 第二節 維基百科社群知識建構歷程之互動模式……………160 第三節 本章小結………………………………………………166 第四節 發現與討論……………………………………………170 第七章 維基百科社群知識建構之影響因素與支持系統……173 第一節 維基百科社群知識建構之促進因素…………………173 第二節 維基百科社群知識建構之障礙因素…………………179 第三節 維基百科社群知識建構之支持系統…………………183 第四節 本章小結………………………………………………186 第五節 發現與討論……………………………………………188 第八章 結論與建議……………………………………………191 第一節 結論……………………………………………………191 第二節 建議……………………………………………………205 第三節 研究者之反思…………………………………………209 參考文獻…………………………………………………………215 一、中文部分……………………………………………………215 二、英文部分……………………………………………………219 三、網頁部分……………………………………………………230 附錄………………………………………………………………231

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