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研究生: 郭詠嵐
Kuo, Yung-Lan
論文名稱: 護理師工作開心嗎?情緒失調與負向認同之關聯研究:以情緒耗竭為中介變項
Do Nurses Work Happy? The Relationship between Emotional Dissonance and Disidentification:The Mediating Role of Emotional Exhaustion
指導教授: 陳怡靜
Chen, Yi-Ching
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 87
中文關鍵詞: 情緒勞務情緒失調情緒耗竭負向認同
英文關鍵詞: emotional labor, emotional dissonance, emotional exhaustion, disidentification
論文種類: 學術論文
相關次數: 點閱:199下載:15
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  • 情緒的議題廣泛涉及不同的領域,本研究關注護理師的情緒勞務,探討員工之情緒對組織所產生的負向效應,我們以情緒失調為前置變項,負向認同為結果變項,並以情緒耗竭為中介因子。本研究採用問卷調查法,以國內醫療相關機構之護理師為研究對象,總計有效回收樣本數為296份,問卷回收率為98%。研究結果顯示:情緒失調與情緒耗竭為正相關,情緒耗竭與負向認同為正相關,情緒失調與負向認同為正相關,同時,情緒耗竭在情緒失調與負向認同之間具有部分中介之效果。本研究認為,護理師相較於一般服務業的員工,需要相對高能力以處理自身的情緒問題,才能提供給病患良好的服務,同時,組織可以藉由護理長的關心與協助,與提倡職場友誼給予適當的支持,減低護理師之情緒付出。

    Emotion is a topic that has been involved in many different areas of research in recent years. The issues of emotional labor and burnout, and how the emotions of the employees (nurses) affect the organization, are worthwhile for the therapist to explore. In this study, emotional dissonance is used as the independent variable, disidentification is used as the result variable, and emotional exhaustion is used as the mediating role of this relationship, in order to make contributions to the research gaps from previous studies. This study used questionnaires to investigate nurses who work in domestic health related institutions. The response rate was 98%. The recovered parts of the survey data included 296 valid samples. The result is the hypothesis that emotional dissonance is related to emotional exhaustion, emotional exhaustion is related to disidentification, and emotional exhaustion is related to disidentification. Emotional exhaustion will be an influence on the relationship between emotional dissonance and disidentification.The research will follow up, based on the results of the survey and applied theoretical study. Further discussion will support the practical implications of proposed research. Suggestions will be provided for future research. In addition, the support of supervisor and colleague is important to those nurse, who suffer from emotional problem.

    目 錄 謝 誌 i 中文摘要 iii ABSTRACT v 目 錄 iv 表 次 vi 圖 次 viii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題 7 第二章 文獻探討 9 第一節 情緒失調 9 第二節 情緒耗竭 11 第三節 負向認同 14 第四節 各變項之間的關聯性 17 第三章 研究設計與實施 29 第一節 研究架構與假設 29 第二節 研究步驟 31 第三節 研究對象 34 第四節 研究工具 37 第五節 資料分析方法 46 第四章 研究結果 49 第一節 相關分析 49 第二節 整體模型適配 51 第三節 路徑分析 53 第五章 結論與建議 57 第一節 研究討論 57 第二節 實務意涵 62 第三節 研究限制與建議 65 參考文獻 69 一、中文部分 69 二、英文部分 75 附錄 83

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