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研究生: 黃曉瑄
HUANG, Hsiao-Hsuan
論文名稱: 組織支持與信任知覺對知識分享意願影響之研究
指導教授: 黃能堂
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 136
中文關鍵詞: 知識分享組織信任組織支持台電公司
英文關鍵詞: knowledge sharing, organizational trust, organizational support, Taiwan Power Company
論文種類: 學術論文
相關次數: 點閱:175下載:25
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  • 知識經濟時代潮流已勢不可擋,知識分享不但是知識管理中最重要的一個環結,也是能否成功推動知識管理的關鍵因素。知識分享的成敗取決於員工知識分享之意願,相關研究指出讓員工對於組織產生信任,並且知覺到企業組織的支持以及創造有利於知識分享的環境與制度,均有助於提昇員工分享之意願。
    本研究目的在了解台電人力資源社群成員在組織支持、組織信任知覺與知識分享意願間之關聯性,透過立意抽樣,發放問卷230份,實際回收有效問卷198份,以相關分析、迴歸分析等統計方法進行研究假設之驗證。本研究發現:樣本社群成員在組織信任知覺上,對於直屬主管的信任感大於對組織系統的信任感;組織支持知覺、組織信任知覺對知識分享意願皆有正向影響;組織支持知覺透過組織信任對知識分享意願具有中介效果。

    The trend of knowledge economy era has been overwhelmingly unevitable, knowledge sharing not only was the most important part in the process of knowledge management, but also wasvital factor in the success of KM.
    In addition, it adopts questionnaire survey, investigating the HR community members in Taiwan Power Company. A total of 230 questionnaires were sent to the sample of the study. By the deadline of the sampling stage, 198 valid questionnaires were returned to the researcher, yielding 86.1% of respondent rate. To testify the research hypothesis by status measurements such as correlation and regression analysis, the main objection of the research lies in getting to know the relation between perceived organizational support (POS), organizational trust (OT) and willingness of knowledge sharing (KS). After the survey the research found that: On POS, trust to supervisors outweighs that to organization system.POS and OT have positive influence on KS, and POS that have mediation effect to KS through OT.

    謝 誌 i 中文摘要 iii 英文摘要 v 目 錄 vii 表 次 ix 圖 次 xi 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 5 第三節 研究範圍與限制 6 第四節 重要名詞解釋 8 第二章 文獻探討 11 第一節 組織支持 11 第二節 組織信任 22 第三節  知識分享 36 第四節 研究變項間相關研究 51 第三章 研究設計與實施 59 第一節 研究架構與假設 59 第二節 研究方法 61 第三節 研究步驟 62 第四節 研究對象 65 第五節 研究工具 71 第六節 資料處理與統計分析 77 第四章 研究結果與討論 79 第一節 問卷回收與統計 79 第二節 信效度分析 80 第三節 敘述性統計分析 84 第四節 相關分析 91 第五節 迴歸分析 93 第六節 中介效果驗證與分析 95 第五章 研究結論與建議 99 第一節 研究結論 99 第二節 研究建議 103 參考文獻 107 一、中文部份 107 二、外文部份 114 附 錄 125 附錄一 問卷初稿 127 附錄二 內容效度專家名單 129 附錄三 問卷修正檢核表 130 附錄四 調查問卷 134

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