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研究生: 黃怡珊
Huang, Yi-Shan
論文名稱: The Effect of Interpersonal Justice and Loyalty to Supervisor on Organizational Citizenship Behavior: A Study of Generation Z in Taiwan
The Effect of Interpersonal Justice and Loyalty to Supervisor on Organizational Citizenship Behavior: A Study of Generation Z in Taiwan
指導教授: 葉俶禎
Yeh, Chu-Chen
口試委員: 葉俶禎
Yeh, Chu-Chen
盧承杰
Lu, Cheng-Chieh
林朱燕
Lin, Chu-Yen
口試日期: 2023/07/27
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2024
畢業學年度: 112
語文別: 英文
論文頁數: 73
英文關鍵詞: interpersonal justice, loyalty to supervisor, organizational citizenship behavior, generation Z
研究方法: quantitative research
DOI URL: http://doi.org/10.6345/NTNU202400367
論文種類: 代替論文:專業實務報告(專業實務類)
相關次數: 點閱:77下載:24
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  • Previous research has explored the relationship between interpersonal justice and organizational citizenship behavior. Additionally, loyalty to supervisor is seen as one of the critical employee attitudes in Chinese culture. Past studies also pointed out that loyalty to supervisor has a positive relationship with interpersonal justice and organizational citizenship behavior. Generation Z is regarded as a unique generation, and it has entered the workplace nowadays. With limited research related to Generation Z' s work attitude and behavior, this research tried to fill the gap and understand how Generation Z' s perception of interpersonal justice from the supervisor influences loyalty to the supervisor and how these attitudes affect organizational citizenship behavior. A quantitative study was designed to examine these relationships among Generation Z employees in Taiwan. Office workers aged 18-28, who have been working with the current direct supervisor for over six months are the target sample. Google Forms was used to design the online survey and the link was distributed to social media platforms online. This study collected 260 valid responses and IBM SPSS was used to analyze the data. The results indicated that interpersonal justice has a positive relationship with organizational citizenship behavior and loyalty to supervisor partially mediates the relationship between interpersonal justice and organizational citizenship behavior. The findings of this study provided a preliminary understanding of Generation Z's employees in Taiwan.

    ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Problem Statement 2 Purpose of the Study 2 Research Questions 3 Significance of the Study 3 Delimitations of the Study 4 Definition of Key Terms 4 CHAPTER II LITERATURE REVIEW 7 Social Exchange Theory 7 Generation Z 8 The Effect of Interpersonal Justice on Organizational Citizenship Behavior 9 The Mediating Effect of Loyalty to Supervisor 12 CHAPTER III METHODOLOGY 17 Research Framework 17 Research Hypothesis 18 Research Procedure 18 Research Sample and Data Collection 21 Measurement 22 Validity and Reliability 27 CHAPTER IV RESULTS 33 Sample Demographic Analysis 33 Correlation between Variables 34 Hypothesis Testing 37 Results of Hypothesis Testing 46 CHAPTER V CONCLUSIONS AND SUGGESTIONS 47 Conclusions 47 Discussion 47 Practical Implications 49 Research Limitations and Future Research Suggestions 51 REFERENCES 55 APPENDIX A: QUESTIONNAIRE (ENGLISH VERSION) 65 APPENDIX B: QUESTIONNAIRE (MANDARIN VERSION) 69

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