簡易檢索 / 詳目顯示

研究生: 陳思嘉
Szu-Chia Chen
論文名稱: 企業訓練專業人士之職能發展
Development of Competencies for Corporate Training Professionals
指導教授: 蔡錫濤
Tsai, Shir-Tau
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2013
畢業學年度: 101
語文別: 英文
論文頁數: 85
中文關鍵詞: 職能職能模型職能發展企業訓練中心企業大學企業訓練專業人士
英文關鍵詞: competence, competency model, competency development, corporate training center, corporate university, corporate training professional
論文種類: 學術論文
相關次數: 點閱:130下載:2
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • Considering employees are the key factors to business success, in order to develop talent and increase employees’ productivity, more and more companies have put more emphasis on corporate training which is viewed as an investment in employee development. In addition, the rise of corporate universities has also become common phenomenon in the training and development fields. Corporate universities are also regarded as effective ways to help employees to meet the challenges of competing in a tough economy. With the emphasis on corporate training, the competencies of corporate training professionals who are influential to the business performance and strategy execution should be valued. Hence, this study aims to examine the roles and tasks of corporate training professionals so as to identify the competencies required for successful performance of corporate training professionals and scrutinize how these competencies can be developed. The competency model will be further validated based on the process of the research.

    Abstract I Table of Contents III List of Tables V List of Figures VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Research Purposes 3 Research Questions 3 Significance of the Study 3 Delimitations and Limitations 4 Definitions of Terms 5 CHAPTER II LITERATURE REVIEW 7 Competence 7 Competency Model 19 Competence Development 31 Corporate Training Center 34 Director of Corporate Training Center 39 Roles for HR Professionals 42 CHAPTER III METHODOLOGY 45 Research Framework 45 Research Method 46 Research Participants 47 Data Collection and Analysis 49 Validity and Reliability 51 Research Procedure 53 CHAPTER IV FINDINGS AND DISCUSSIONS 55 Roles of Corporate Training Professionals 55 Tasks of Corporate Training Professionals 61 Competences Required for Corporate Training Professionals 65 Approaches to Competency Development for Corporate Training Professionals 68 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS 73 Conclusions 73 Recommendations for Future Studies 75 REFERENCES 77 APPENDIX A: INTERVIEW QUESTIONS 83 APPENDIX B: EXAMPLES OF CODING PROCESS 85

    Allen, M. (2002a). Strategic partnerships for corporate universities In M. Allen (Ed.), The corporate university handbook (pp. 91-103). New York: AMACOM.
    Allen, M. (2002b). What is a corporate university, and why should an organization have one? In M. Allen (Ed.), The corporate university handbook (pp. 1-12). New York: AMACOM.
    Allerton, H. (1997). Professional development the Disney way. Training & Development, 51, 50-56.
    American Society for Training and Development. (2012). ASTD set to unveil revisions to its competency model at annual conference. Retrieved from http://www.astd.org/Publications/Blogs/ASTD-Blog/2012/05/ASTD-Set-to-Unveil-Revisions-to-Its-Competency-Model-at-Annual-Conference
    American Society for Training and Development. (2013). The ASTD competency model. Retrieved from http://www.astd.org/Certification/Competency-Model
    American Society for Training and Development. (n.d.). ASTD WLP Competency Model. Retrieved from http://www.google.com/url?sa=t&rct=j&q=astd+wlp+competency+model&source=web&cd=2&cad=rja&ved=0CDkQFjAB&url=http%3A%2F%2Fwww.roosevelt.edu%2F~%2Fmedia%2FFiles%2FOther%2FETS%2FASTD%2520WLP%2520Comp%2520Model%2520and%2520Prof%2520Develop.ashx&ei=dLnzUIPhOYShkgXA2IC4Ag&usg=AFQjCNF_ZmfH8JjTl1FUsO-Jv27lOdX9vg&bvm=bv.1357700187,d.dGI
    Armstrong, M. (2006). Strategic human resource management : A guide to action. London : Kogan Page.
    Barley, K. (2002). Corporate university structures that reflect organizational cultures. In M. Allen (Ed.), The corporate university handbook (pp. 43-65). New York: AMACOM.
    Blackstone Valley Chamber of Commerce (2011). Blackstone Valley Chamber of Commerce welcomes Disney Institute professional development to Providence. Retrieved from http://www.blackstonevalley.org/chamber/disney-approach-business-excellence.php
    Berg, B. L. (1995). Qualitative research methods for the social sciences (2nd ed.). Boston: Allyn and Bacon.
    Boyatzis, R. E. (1982). The competent manager : A model for effective performance. New York: Wiley.
    Brockbank, W., Ulrich, D., & Beatty, R. W. (1999). HR professional development: Creating the future creators at the University of Michigan Business School. Human Resource Management, 38(2), 111-117. doi: 10.1002/(SICI)1099-050X(199922)38:2<111::AID-HRM5>3.0.CO;2-B
    Broadwell, M. M. (1986). The supervisor and on-the-job training. Reading, MA: Addison-Wesley.
    Business Case Studies LLP (n.d.-a). Business expansion through training and development : An Aldi case study. Retrieved from http://businesscasestudies.co.uk/aldi/business-expansion-through-training-and-development/#axzz2XcxQfVnD
    Business Case Studies LLP (n.d.-b). Developing skills in a large organisation through training and development : A National Grid case study. Retrieved from http://businesscasestudies.co.uk/national-grid/#axzz2XeFpcn4s
    Citigroup. (2012). Citibank's new Learning & Development Center to increase talent productivity. Retrieved from http://www.citigroup.com/citi/news/2012/120517a.htm
    Citigroup. (n.d.). Citi Center for Advanced Learning. Retrieved from http://www.citi.com.cn/html/en/about_us/Training_development.html
    Cook, K. W., & Bernthal, P. (1997). Job/role competency practices survey report. Benchmark Reports, 1(4), 1-22.
    Davis, P., Naughton, J., & Rothwell, W. (2004). New roles and new competencies for the professional. T+D, 58(4), 26-36.
    Derven, M. (2008). Lessons learned: Using competency models to target training needs. T+D, 62(12), 68-73.
    DeSimone, R. L., & Werner, J. M. (2012). Human resource development (6th ed.). Mason, Ohio: South-Western/Cengage Learning.
    Development Dimensions International. (2010a). Competency links. Retrieved from http://www2.ddiworld.com/learninglinks/default.asp?fuseaction=competency#9
    Development Dimensions International. (2010b). Successful profiles. Retrieved from http://www2.ddiworld.com/learninglinks/default.asp?fuseaction=product&id=45
    Disney. (n.d.). Our story. Retrieved from http://disneyinstitute.com/about_us/our_story.aspx
    Dubois, D., & Rothwell, W. (2004). Competency-based human resource management. Oxford, UK: Davis-Black.
    Eichinger, R. (1987). Key leadership competencies for human resources. Paper presented at the National Human Resource Planning Society.
    Eilström, P., & Kock, H. (2008). Competence development in the workplace: Concepts, strategies and effects. Asia Pacific Education Review, 9(1), 5-20. doi: 10.1007/BF03025821
    Galagan, P. (2011). 90,000 served Hamburger University turns 50. T+D, 65(4), 46-51.
    General Electronics. (n.d.). John F. Welch Leadership Development Center. Retrieved from http://www.ge.com/careers/culture/recruiting-development
    Guba, E. G., & Lincoln, Y. S. (1989). Fourth generation evaluation. Newbury Park, CA: Sage.
    Guion, R. M. (1991). Personnel assessment, selection and placement. In M. D. Dunnette and L. M. Hough (Ed.), Handbook of industrial and organizational psychology (pp. 335). Palo Alto, CA: Consulting Psychologists Press.
    Hahn, C. (2008). Doing qualitative research using your computer: A practical guide. Los Angeles: Sage.
    HealthCare Reform Magazine. (2012). Practical magic: Turning employee engagement into patient satisfaction. Retrieved from http://www.healthcarereformmagazine.com/article/practical-magic-turning-employee-engagement-into-patient-satisfaction.html
    Herriott, R. E., & Firestone, W. A. (1983). Multisite qualitative policy research: Optimizing description and generalizability. Educational Researcher, 12, 14-19.
    IBS Center for Management Research (n.d.). Introduction to Human Resource Management. Retrieved from http://www.icmrindia.org/courseware/Intro%20to%20Hrm/Employee%20Training%20Management%20Chap11.htm
    Illeris, K. (2008). Competence development — The key to modern education, or just another buzzword? Asia Pacific Education Review, 9(1), 1-4. doi: 10.1007/BF03025820
    Jacobs, R. L., & Jones, M. J. (1995). Structured on-the-job training : Unleashing employee expertise in the workplace. San Francisco : Berrett-Koehler Publishers.
    Jones, J. Y. ( 2001). Business, corporate universities and e-learning. TechKnowLogia, 43-35.
    Klemp, G. O. (1980). The assessment of occupational competence. Washington, DC: National Institute of Education.
    Knowles, M. S. (1980). The modern practice of adult education : From pedagogy to andragogy. Chicago: Association Press.
    Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Beverly Hills, CA: Sage.
    London Deanery. (n.d.-a). Innovation and excellence in Medical and Dental Education and Training. Retrieved from http://www.londondeanery.ac.uk/
    London Deanery. (n.d.-b). Roles and responsibilities of the Training Programme Directors. Retrieved from http://www.londondeanery.ac.uk/var/flexible-training/responsibilities-of-programme-directors
    London, M., & Smither, J. W. (1999). Empowered self-development and continuous learning. Human Resource Management, 38(1), 3-15. doi: 10.1002/(SICI)1099-050X(199921)38:1<3::AID-HRM2>3.0.CO;2-M
    Mauch, P.D. (2009). Service quality management : Theory and application. North Charleston, SC: CreateSpace Independent Publishing Platform.
    Mertens, D. M. (2005). Research methods in education and psychology (2nd ed.). Thousand Oaks, CA: Sage.
    McClelland, D. C. (1973). Testing for competence rather than for "intelligence". American Psychologist, 28(1), 1-14.
    McDonald's. (n.d.-a). Hamburger University. Retrieved from http://www.aboutmcdonalds.com/mcd/corporate_careers/training_and_development/hamburger_university.html#
    McDonald's. (n.d.-b). Training our people. Retrieved from http://www.aboutmcdonalds.com/mcd/our_company/amazing_stories/people/training_our_people.html
    McEvoy, G. M., Hayton, J. C., Warnick, A. P., Mumford, T. V., Hanks, S. H., & Blahna, M. J. (2005). A competency-based model for developing human resource professionals. Journal of Management Education, 29(3), 383-402. doi: 10.1177/1052562904267538
    McLagan, P. (1980). Competency models. Training and Development Journal, 22-26.
    McLagan, P. A. (1989). Models for HRD practice. Training & Development Journal, 43(9), 49-59.
    Meister, J. (1998). Corporate universities lessons in building a world-class workforce. New York: McGraw-Hill.
    Morrison, M. (2008). Leaner e-Learning. Training (Minneapolis, Minn.), 45(1), 16-18.
    Nissan Motor. (2005). With our employees: Making full use of the capabilities of our diverse staff. Nissan Sustainability Report
    Noe, R. A. (2010). Employee training and development (5th ed.). New York: McGraw-Hill Irwin.
    O'Neil, S. (2012). Chat with Programming Director, Bruce Jones. Retrieved from http://disneyinstitute.com/blog/blog_posting.aspx?bid=93#.UPatFx32-So
    Parry, S. B. (1996). The quest for competencies. Training (Minneapolis, Minn.), 33, 48.
    Paton, S. M. (n.d.). Service quality, Disney style. Retrieved from http://www.qualitydigest.com/jan97/disney.html
    Reid, M., Barringt, H., & Brown, M. (2009). Human resource development : Beyond training interventions (7th ed.). London, UK : Chartered Institute of Personnel and Development.
    Robbins, S. P., & Coulter, M. (2001). Management (7th ed.). Upper Saddle River, NJ: Prentice-Hall, Inc.
    Rothwell, W., & Wellins, R. (2004). Mapping your future: Putting new competencies to work for you. T+D, 58(5), 1-8.
    Samsung. (n.d.). Reeducation and job training. Retrieved from http://www.samsung.com/us/aboutsamsung/corpcitizenship/environmentsocialreport/environmentsocialreport_ReeducationAndJobTraining.html
    Sanghi, S. (2009). Building competencies. Industrial Management, 51(3), 14-17.
    Sester, D. (2001). Motorola: A tradition of quality. Quality, 40(10), 30-34.
    Sloman, M. (2007). The changing world of the trainer: Emerging good practice. Burlington, MA: Butterworth-Heinemann.
    Spencer, L., & Spencer, M. (1993). Competence at work : Models for superior performance New York: Wiley.
    Swanson, R. A., & Holton III, E. F. (2009). Foundations of human resource development (2nd ed.). San Francisco: Berrett-Koehler Publishers, Inc.
    Thomas, D. (2007). Path to profit. Leadership Excellence, 24(2), 12.
    Thomas, H. (2012). Food for thought. HR Magazine(11).
    Training Industry. (n.d.). Disney institute teaches the "business behind the magic". Retrieved from http://www.trainingindustry.com/training-outsourcing/supplier-spotlights/disney-institute-teaches-the-'business-behind-the-magic'.aspx
    Ulrich, D. (1997). Human resource champions : The next agenda for adding value and delivering results. Boston : Harvard Business School Press.
    Ulrich, D. & Brockbank, D. (2005). The HR value proposition. Boston: Harvard Business School Press.
    Ulrich, D., Brockbank, W., Yeung, A. K. & Lake, D. G. (1995). Human resource competencies: An empirical assessment. Human Resource Management, 34(4), 473-495. doi: 10.1002/hrm.3930340402
    Weinstein, M. (2012). McDonald's recipe for success. Retrieved from http://www.trainingmag.com/article/mcdonald%E2%80%99s-recipe-success
    Yin, R. K. (2011). Qualitative research from start to finish. New York: The Guilford Press.

    下載圖示
    QR CODE