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研究生: 黃美森
WARISA KRONGBOONYING
論文名稱: The Moderating Effect of Perceived Supervisor Support on the Relationship between Organizational Politics and Job Satisfaction
The Moderating Effect of Perceived Supervisor Support on the Relationship between Organizational Politics and Job Satisfaction
指導教授: 林怡君
Lin, Yi-Chun
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2015
畢業學年度: 103
語文別: 英文
論文頁數: 62
中文關鍵詞: Organizational politicsJob satisfactionPerceived supervisor supportAviation industryFirst-lined customer representative
英文關鍵詞: Organizational politics, Job satisfaction, Perceived supervisor support, Aviation industry, First-lined customer representative
論文種類: 學術論文
相關次數: 點閱:117下載:24
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  • Many of the researches and practices of Human Resource Development (HRD) draws directly on an organizational behavior, aiming to explain how people within an organization runs the management structure as well as what are the essences that combines together as the elements driving the organization forward. Recognizing the contextual nature of organizational politics is not a new idea. This issue is mostly perceived by the majority as a bad influencing factor in the work environment. Regardless of the expansive number of studies that analyze the antecedents of organizational politics, broadly is known about its association with the level of job satisfaction. On the other hand, genuinely little is realized that perceived supervisor support (PSS) is able to direct the relationship of those two components to a positive course. Thus, this study aimed to inspect the organizational politics as a negative impact on the level of job satisfaction among first-lined customer representative employees, particularly in the aviation industry. This study also examined further if the perceived supervisor support (PSS) helps weakening the relationship state of those two variables. This study was directed with the quantitative research design while the convenient sampling of 300 full-time employees were chosen from 3 initially job positions based at Suvarnnabhumi Airport in Bangkok, Thailand. The result found that organizational politics had a negative impact on the job satisfaction while perceived supervisor support did not have a moderating effect on the relationship of those two variables.

    Many of the researches and practices of Human Resource Development (HRD) draws directly on an organizational behavior, aiming to explain how people within an organization runs the management structure as well as what are the essences that combines together as the elements driving the organization forward. Recognizing the contextual nature of organizational politics is not a new idea. This issue is mostly perceived by the majority as a bad influencing factor in the work environment. Regardless of the expansive number of studies that analyze the antecedents of organizational politics, broadly is known about its association with the level of job satisfaction. On the other hand, genuinely little is realized that perceived supervisor support (PSS) is able to direct the relationship of those two components to a positive course. Thus, this study aimed to inspect the organizational politics as a negative impact on the level of job satisfaction among first-lined customer representative employees, particularly in the aviation industry. This study also examined further if the perceived supervisor support (PSS) helps weakening the relationship state of those two variables. This study was directed with the quantitative research design while the convenient sampling of 300 full-time employees were chosen from 3 initially job positions based at Suvarnnabhumi Airport in Bangkok, Thailand. The result found that organizational politics had a negative impact on the job satisfaction while perceived supervisor support did not have a moderating effect on the relationship of those two variables.

    ABSTRACT ................................................................................................... I TABLE OF CONTENTS ............................................................................... II LIST OF TABLES .......................................................................................... IV LIST OF FIGURES ........................................................................................ V CHAPTER I INTRODUCTION .................................................................... 1 Background of the Study ......................................................................................... 1 Problem Statement .................................................................................................. 5 Purpose of the Study ............................................................................................... 6 Research Questions ................................................................................................ 7 Significance of the Study ....................................................................................... 7 Definitions of Terms .............................................................................................. 8 CHAPTER II LITERATURE REVIEW ....................................................... 9 Organizational Politics ........................................................................................... 9 Job Satisfaction ...................................................................................................... 13 Organizational Politics and Job Satisfaction .......................................................... 15 Perceived Supervisor Support ................................................................................. 20 The Moderating Effect of Perceived Supervisor Support ...................................... 23 CHAPTER III METHODOLOGY ................................................................ 25 Research Framework .............................................................................................. 25 Research Hypotheses .............................................................................................. 26 Sample and Data Collection ................................................................................... 26 Questionnaire Design .............................................................................................. 27 Measurement ........................................................................................................... 27 Control Variables .................................................................................................... 32 Pilot Test ................................................................................................................. 33 Data Analysis .......................................................................................................... 36 CHAPTER IV FINDINGS AND DISCUSSIONS ........................................ 38 Descriptive Statistics ............................................................................................... 38 Reliability Analysis ................................................................................................. 40 Confirmatory Factor Analysis ................................................................................. 41 Pearson Correlation Analysis .................................................................................. 42 Hierarchical Regression Analysis ........................................................................... 43 CHAPTER V CONCLUSIONS AND SUGGESTIONS .............................. 47 Conclusions ............................................................................................................. 47 Implications ............................................................................................................. 47 Limitations .............................................................................................................. 49 Further Research Suggestions ................................................................................. 50 REFERENCES ............................................................................................... 52 APPENDIX ..................................................................................................... 59

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