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研究生: 王光慈
Wang, Kuang-Tzu
論文名稱: The Relationship between Organizational Career Management and Career Plateau: The Moderating Role of Career Stage among Insurance Sales in Taiwan
The Relationship between Organizational Career Management and Career Plateau: The Moderating Role of Career Stage among Insurance Sales in Taiwan
指導教授: 林怡君
Lin, Yi-Chun
口試委員: 張媁雯
Chang, Wei-Wen
張玉萱
Chang, Yu-Hsuan
林怡君
Lin, Yi-Chun
口試日期: 2022/07/20
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 116
英文關鍵詞: career plateau, career stage, organizational career management
DOI URL: http://doi.org/10.6345/NTNU202201376
論文種類: 代替論文:專業實務報告(專業實務類)
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  • Insurance sector is a crucial industry in Taiwan, the companies have progressively expanded its business and employees. However, the insurance companies have faced the difficulties as losing of an experienced existing salesperson. The retention rate is far from ideal, having only reached a low percentage of 48% in 2019 (Taiwan Insurance Institute [TII], 2019). The low retention rate is mainly due to the employees encounter the plateau on their career development such as no promotion opportunities and routine job content. Therefore, in attempt to address the problems among the insurance sales in the insurance sector, the present study proposes organizational career management as a possible intervention to alleviate the employees’ career plateau. In addition, this study also investigates the career stage as a moderator and suggests that organization can have different interventions with different career stages employees. This study was conducted among 403 sales, brokers, and agents in Taiwan insurance industry. IBM SPSS 23.0 was used to conduct descriptive statistics, Spearman correlation analysis, independent-samples T-test analysis, one-way ANOVA analysis and hierarchical regression analysis to analyze participants and test hypotheses. The results show that organizational career management is vital to alleviate both hierarchical plateau and job content plateau, and the career stage plays the role of moderating effect between the relationship of organizational career management and job content plateau. The implications derived from the findings are also discussed.

    ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 4 Purpose of the Study 5 Research Questions 6 Significance of the Study 6 Definitions of Key Terms 7 CHAPTER II LITERATURE REVIEW 9 Taiwan Insurance Industry 9 Organizational Career Management 10 Career Plateau 13 Organizational Career Management and Career Plateau 15 The Moderating Effect of Career Stage on Organization Career Management and Career Plateau 17 CHAPTER III METHODOLOGY 21 Research Framework 21 Research Hypotheses 22 Research Procedure 23 Sample 24 Data Collection 25 Questionnaire Design 27 Measurement 34 Data Analysis 41 CHAPTER IV RESULTS AND DISCUSSIONS 43 Descriptive Statistics 43 Result of Spearman Correlation Analysis 46 Results for Independent-Samples T-Test Analysis 49 Results for One-Way ANOVA Analysis 53 Result of Hierarchical Regression Analysis 70 Discussions 77 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS 83 Conclusions 83 Practical Implications of the Study 84 Limitations 86 Recommendations 88 REFERENCE 89 APPENDIX A QUESTIONNAIRE (INSTRUCTOR VERSION) 99 APPENDIX B QUESTIONNAIRE (RESPONDENT VERSION) 111

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