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研究生: 郭榮杰
Guo, Rong-Jie
論文名稱: 影響知識移轉因素之研究-以台灣電力公司為例
A Study of the Factors Affecting Knowledge Transfer: The Case by Taiwan Power Company
指導教授: 黃能堂
Huang, Neng-Tang
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 175
中文關鍵詞: 知識知識管理知識移轉資訊科技組織學習
英文關鍵詞: knowledge, knowledge management, knowledge transfer, information technology, organizational learning
論文種類: 學術論文
相關次數: 點閱:944下載:7
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  • 知識經濟時代下,知識分享的觀念在知識管理領域裡已屢見不鮮,而「知識移轉」則是指知識有效的傳遞與運用,著重在於對的時間點,經由對的管道,取得對的知識內容,並且在對的場所使用知識,本研究以「分享之後如何取得並使用」的構思為出發點做探討。
      台電導入知識管理系統已行之有年,並且以邁向學習型組織為目標持續發展組織學習,故本研究以台電為個案,探討在資訊科技的運作與組織學習的政策下,是否能影響知識的移轉為主要目的,本研究透過立意取樣,發放280份問卷,實際回收有效問卷267份,以敘述性統計瞭解樣本特性;以信度分析與單一樣本t檢定檢驗題項一致性與感受程度;以多元迴歸分析、相關分析、獨立樣本t檢定與單因子變異數分析等統計方法進行研究假設驗證。
      本研究發現:台電成員部份不同個人背景,在不同變項間有所差異,其中以資訊科技的差異最多;台電成員對於各變項間與各構面間皆存在正向相關;資訊科技對於組織學習與知識移轉皆有正向影響;組織學習對知識移轉也有正向影響;組織學習在資訊科技與知識移轉間具有中介效果。

    The era of knowledge economy, knowledge sharing concept in the field of knowledge management has been common, "knowledge transfer" refers to effective communication and application of knowledge, focus in the right time, through right channels, get right knowledge of contents, and use knowledge in the right places, in the study, "after sharing how to get and use" concept as the starting point was discussion.
      Taipower company import knowledge management system has been for several years, and move towards to the learning organization of objectives, continued development of organizational learning, the Taipower company as a case study to discussion the operation of information technology (IT) and organizational learning (OL) policy, whether it can affect the main purpose of knowledge transfer (KT). Through this study, purposive sampling, 280 questionnaires issued, 267 effective samples, descriptive statistics to understand sample characteristics, reliability analysis and a single sample t test to trial of items consistency and perception, multiple regression analysis, correlation analysis, independent sample t test and ANOVA statistical methods of analysis,research hypotheses.
      This study found that members of the Taipower company in a different personal background, the difference between different variables, largest differences in IT, members of the Taipower company on variables and dimensions are both shows positive correlation. IT has positive effects on OL and KT, OL has positive effects on KT, OL has mediating effects between IT and KT.

    謝 誌…………………………………………………………………i 中文摘要………………………………………………………………iii 英文摘要………………………………………………………………v 目 錄…………………………………………………………………vii 表 次…………………………………………………………………ix 圖 次…………………………………………………………………xiii 第一章 緒論…………………………………………………………1 第一節 研究背景與動機………………………………………1 第二節 研究目的與待答問題…………………………………4 第三節 研究範圍與限制………………………………………5 第四節 名詞解釋………………………………………………6 第二章 文獻探討……………………………………………………9 第一節 知識……………………………………………………9 第二節 知識移轉………………………………………………13 第三節 知識管理………………………………………………21 第四節 資訊科技與知識管理…………………………………28 第五節 組織學習………………………………………………35 第六節 影響知識移轉因素之相關研究………………………44 第三章 研究設計與實施……………………………………………57 第一節 研究架構………………………………………………57 第二節 研究變數………………………………………………58 第三節 研究假設………………………………………………61 第四節 研究流程………………………………………………63 第五節 研究方法………………………………………………64 第六節 研究工具………………………………………………68 第七節 研究對象與背景………………………………………76 第八節 資料分析………………………………………………81 第四章 研究分析與驗證……………………………………………83 第一節 樣本結構………………………………………………83 第二節 信效度分析……………………………………………85 第三節 各變項現況分析………………………………………90 第四節 背景變項差異分析……………………………………99 第五節 相關分析………………………………………………126 第六節 迴歸分析………………………………………………131 第七節 假設驗證………………………………………………135 第五章 研究結論與建議……………………………………………139 第一節 研究結論………………………………………………139 第二節 研究建議………………………………………………143 參考文獻………………………………………………………………147 一、中文部份……………………………………………………147 二、英文部分……………………………………………………151 附 錄………………………………………………………………159 附錄一 影響知識移轉因素之研究-以台灣電力公司為例調 查研究問卷初稿………………………………………162 附錄二 問卷內容效度專家名錄………………………………165 附錄三 專家問卷修正檢核表…………………………………166 附錄四 「影響知識移轉因素之研究-以台灣電力公司為例」 調查問卷………………………………………………172

    一、中文部份
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    陳國永(2007)。公部門主管之領導風格、學習型組織與組織績效之相關性研究。國立嘉義大學管理學院在職專班碩士論文,未出版,嘉義。
    郭莉真(2003)。策略領導對組織績效之影響-以學習型組織為中介變數。國立臺北大學企業管理學係碩士論文,未出版,臺北。
    黃素怡(2003)。知識特性、教授者與接受者經驗對知識移轉績效影響之研究-以台商對中國大陸投資為例。國立政治大學國際貿易研究所碩士論文,未出版,臺北。
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    楊清淼(2007)。知識管理系統中知識品質衡量模型之建構。銘傳大學資訊管理學系碩士論文,未出版,臺北。
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    劉常勇(1999)。知識管理與企業發展。2010年10月1日,取自http://cm.nsysu.edu.tw/know。
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    魏永篤(2000)。組織與個人知識的結合。臺北:商業周刊。
    羅潔伶(2006)。企業薪酬策略與組織創新關係之研究-知識管理能力與組織學習能力的中介效果。國立彰化師範大學工業教育與技術學系碩士論文,未出版,彰化。

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