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研究生: 甘貝爾
Rodrigo Campbell
論文名稱: A Study on Individual Competencies for Foreign Government Representatives in Taiwan
A Study on Individual Competencies for Foreign Government Representatives in Taiwan
指導教授: 張媁雯
Chang, Wei-Wen
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2012
畢業學年度: 100
語文別: 英文
論文頁數: 137
中文關鍵詞: CompetencyForeign government representativesDiplomacyInternational Relations
英文關鍵詞: Competency, Foreign government representatives, Diplomacy, International Relations
論文種類: 學術論文
相關次數: 點閱:214下載:4
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  • The purpose of this study was to identify the individual competencies required for foreign government representatives serving in Taiwan and explore how these individuals have developed such competencies. A qualitative approach was adopted to reach this purpose. Participatory observation in one foreign mission office in Taiwan, document review and semi structured interviews with ten foreign government representatives serving in Taiwan were utilized for data collection. The research suggest that the competency development stage of foreign government representatives is guided by a social learning process and later enhanced by intentional self-development changes. Work experience and on-the-job learning methods guided by these two processes represent the way in which foreign government representatives have acquire the competencies necessary to be posted in Taiwan.
    Moreover, to have a more integral competency assessment, this study utilized the American Society for Training & Development (ASTD) competency model as a guideline to further categorize those individual competencies, identifying three competency levels. The first foundational level competences identified included: relational ability, communication skills, linguistic ability, intercultural competence, analytical skills, business acumen, knowledge management, administrative skills, adaptability/flexibility, emotional intelligence, stress management, openness to experience and extroversion. The second focus level areas of expertise were composed of: protocol, public service orientation, public relations, market development, attracting investment, international politics and law, and history and cultural affairs. Finally the top level execution roles determined were: political analyst, commercial counselor, public diplomacy agent, consular advocate and management officer. The findings of this study provide information for government ministries and officials in charge of selecting foreign mission holders and for those international educators responsible for training and developing the future generation of diplomats and foreign government representatives.

    The purpose of this study was to identify the individual competencies required for foreign government representatives serving in Taiwan and explore how these individuals have developed such competencies. A qualitative approach was adopted to reach this purpose. Participatory observation in one foreign mission office in Taiwan, document review and semi structured interviews with ten foreign government representatives serving in Taiwan were utilized for data collection. The research suggest that the competency development stage of foreign government representatives is guided by a social learning process and later enhanced by intentional self-development changes. Work experience and on-the-job learning methods guided by these two processes represent the way in which foreign government representatives have acquire the competencies necessary to be posted in Taiwan.
    Moreover, to have a more integral competency assessment, this study utilized the American Society for Training & Development (ASTD) competency model as a guideline to further categorize those individual competencies, identifying three competency levels. The first foundational level competences identified included: relational ability, communication skills, linguistic ability, intercultural competence, analytical skills, business acumen, knowledge management, administrative skills, adaptability/flexibility, emotional intelligence, stress management, openness to experience and extroversion. The second focus level areas of expertise were composed of: protocol, public service orientation, public relations, market development, attracting investment, international politics and law, and history and cultural affairs. Finally the top level execution roles determined were: political analyst, commercial counselor, public diplomacy agent, consular advocate and management officer. The findings of this study provide information for government ministries and officials in charge of selecting foreign mission holders and for those international educators responsible for training and developing the future generation of diplomats and foreign government representatives.

    Abstract I Table of Contents III List of Tables V List of Figures VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 3 Significance of the Study 4 Research Purposes 5 Research Questions 5 Definition of Terms 6 CHAPTER II LITERATURE REVIEW 7 Competency 7 Competency Model 8 Competency Development 15 Diplomacy 17 CHAPTER III RESEARCH METHODS 21 Research Approach 21 Research Framework 22 Research Procedure 23 Sampling Process 25 Data Collection 27 Data Analysis 33 Quality of Research 35 CHAPTER IV FINDINGS AND DISCUSSIONS 37 Context of the Foreign Government Representative Field 37 Competency Development 52 Competencies of Foreign Government Representatives 63 Foundational Level Competencies 65 Focus Level Areas of Expertise 81 Execution Level Roles 90 Discussion 91 CHAPTER V CONCLUSIONS AND SUGGESTIONS 95 Research Implications 97 Research Limitations 98 Suggestions for Future Research 99 REFERENCES 101 APPENDIX A: OBSERVATION JOURNAL 105 APPENDIX B: EXAMPLE OF TRANSCRIPT 117 APPENDIX C: CODING LIST 125 APPENDIX D: PEER AND EXPERT REVIEW OF INTERVIEW QUESTIONS 135 LIST OF TABLES Table 3.1 Background Information of Participants 26 Table 3.2 Interview Questions 31 Table 4.1 Job Content of Foreign Government Representatives in Taiwan 38 Table 4.2 Work Environment of Foreign Government Representatives in Taiwan 44 Table 4.3 Challenges of Serving in Taiwan 47 Table 4.4 Competency Development Process 53 Table 4.5 Competencies of Foreign Government Representatives 64 LIST OF FIGURES Figure 2.1 The Iceberg Model of Competency 9 Figure 2.2 Competency Pyramid 10 Figure 2.3 The ASTD Competency Model 11 Figure 3.1 Research Framework 23 Figure 3.2 Research Procedure 24 Figure 3.3 Observation Setting 28 Figure 4.1 Structure of Embassies 41 Figure 4.2 Structure of Commercial Offices 41 Figure 5.1 Adaptation of the ASTD Competency Model to the Foreign Government Representative Field 96

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