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研究生: 吳昀庭
Wu, Yun-Ting
論文名稱: 虛擬影響者作為產品代言人之擬人化程度、代言人與產品一致性、控制實體類型對廣告效果之影響
The Effects of Anthropomorphism, Endorser-Product Congruence, and Controlling Entity on Advertising Effectiveness of Virtual Influencers as Product Endorsers
指導教授: 林慧斐
Lin, Hui-Fei
口試委員: 林慧斐
Lin, Hui-Fei
蔣旭政
Chiang, Hsu-Cheng
俞蘋
Yu, Ping
口試日期: 2024/03/19
學位類別: 碩士
Master
系所名稱: 大眾傳播研究所
Graduate Institute of Mass Communication
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 216
中文關鍵詞: 虛擬影響者擬人化程度一致性控制實體恐怖谷理論廣告效果感知獨特性代言人可信度
英文關鍵詞: virtual influencer, anthropomorphism, congruence, controlling entity, the Uncanny Valley Theory, advertising effectiveness, perceived uniqueness, endorser credibility
研究方法: 實驗設計法
DOI URL: http://doi.org/10.6345/NTNU202401269
論文種類: 學術論文
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  • 隨著科技的發展,近幾年由CGI、AI技術創建的虛擬影響者(Virtual Influencer)在社群媒體中嶄露頭角,也成為品牌商挑選代言人之對象,可謂是新興的代言人類型。本研究以恐怖谷理論作為研究基礎,使用虛擬影響者擬人化程度(高擬人vs.低擬人)x 2虛擬影響者與產品一致性(一致vs.不一致)x 2控制實體類型(人類vs. AI)之三因子組間實驗設計,探究虛擬影響者作為產品代言人時,對消費者之廣告效果的影響(品牌態度、購買意願、分享意願)。同時,本研究亦分析了感知獨特性在自變數(虛擬影響者擬人化程度、控制實體類型)和依變數(廣告效果:品牌態度、購買意願、分享意願)間的中介效果,以及代言人可信度在自變數(虛擬影與產品一致性)和依變數(廣告效果:品牌態度、購買意願、分享意願)間的中介效果。
    研究結果顯示,(1)高擬人虛擬影響者比低擬人虛擬影響者有較佳的品牌態度、分享意願;(2)虛擬影響者與產品一致性對廣告效果有顯著影響;(3)在低擬人虛擬影響者的前提下,虛擬影響者與產品一致搭配控制實體為人類會產生較佳的廣告效果;(4)感知獨特性能顯著中介虛擬影響者擬人化程度和廣告效果;(5)代言人可信度能顯著中介虛擬影響者與產品一致性和廣告效果。

    With the development of technology, Virtual influencers, created through CGI and AI technologies, have gained prominence in social media recently. These digital entities have emerged as a novel category of endorsers, becoming a preferred choice for brand representation. This study was based on the Uncanny Valley Theory and adopted a two (the anthropomorphism of virtual influencer: high vs. low) x two (virtual influencers-product congruence: congruence vs. non-congruence) x two (the type of controlling entity: human vs. AI) three- factor between-subject experimental design, aiming to explore the differences in advertising effectiveness (brand attitude, purchase intention, willingness to share) on consumers when Virtual Influencers serve as product endorsers. This study also examined the mediating effects of perceived uniqueness on the relationships between independent variables (the anthropomorphism of virtual influencer and the type of controlling entity) and dependent variables (advertising effectiveness: brand attitude, purchase intention, willingness to share). The mediating effects of endorser credibility on the relationships between independent variables (virtual influencers-product congruence) and dependent variables (advertising effectiveness: brand attitude, purchase intention, willingness to share) was also included.
    The results showed that: (1) higher anthropomorphism virtual influencers showed better brand attitudes and greater willingness to share than lower anthropomorphism virtual influencers. (2) The virtual influencer-product congruence significantly affected advertising effectiveness. (3) When the virtual influencers’ anthropomorphism being low, a virtual influencers-product congruence and the type of controlling entity being human generated better advertising effects. (4) Perceived uniqueness significantly mediated between the anthropomorphism of virtual influencers and advertising effectiveness. (5) Endorser credibility significantly mediated between the virtual influencers-product congruence and advertising effectiveness.

    第壹章、緒論 1 第一節、研究背景與研究動機 1 第二節、研究目的與研究問題 8 第貳章、文獻探討 9 第一節、虛擬影響者 9 一、虛擬影響者定義與發展 9 二、擬人化與虛擬影響者類型 14 三、小結 15 第二節、虛擬影響者與產品一致性 17 一、代言人與產品一致性定義與發展 17 二、虛擬影響者和代言人與產品一致性 17 三、小結 18 第三節、控制實體 20 一、控制實體定義與發展 20 二、虛擬影響者的真實性與透明度 20 三、小結 22 第四節、恐怖谷理論 23 一、恐怖谷理論定義與發展 23 二、恐怖谷與虛擬影響者 24 三、小結 26 第五節、感知獨特性與代言人可信度的中介角色 27 一、感知獨特性 27 二、代言人可信度 29 三、小結 30 第六節、廣告效果 31 一、品牌態度 31 二、購買意願 31 三、分享意願 32 第七節、假設推導 34 一、虛擬影響者擬人化程度和品牌態度、購買意願和分享意願的關係 34 二、虛擬影響者與產品一致性和品牌態度、購買意願和分享意願的關係 35 三、控制實體類型和品牌態度、購買意願、和分享意願的關係 36 四、虛擬影響者擬人化程度和虛擬影響者與產品一致性的交互關係 38 五、虛擬影響者擬人化程度和控制實體類型的交互關係 39 六、虛擬影響者與產品一致性和控制實體類型的交互關係 40 七、虛擬影響者擬人化程度、虛擬影響者與產品一致性和控制實體類型的交互關係 41 八、感知獨特性之中介效果 43 九、代言人可信度之中介效果 45 第參章、研究方法 46 第一節、研究架構 46 第二節、實驗設計與刺激物 47 一、實驗設計 47 二、自變項定義與操弄 48 第三節、前測:自變項操弄檢定 51 一、自變項操弄問項 51 二、前測 52 第四節、依變項與中介變項 68 一、依變項 68 二、中介變項 71 第五節、主實驗刺激物呈現與實驗程序 73 一、主實驗刺激物呈現 73 二、實驗程序 79 第肆章、研究結果 80 第一節、樣本結構與敘述統計 80 第二節、信度分析 84 第三節、正式實驗之操弄檢定 85 一、虛擬影響者擬人化程度操弄檢定結果 85 二、虛擬影響者與產品一致性操弄檢定結果 86 三、控制實體類型操弄檢定結果 87 第四節、研究假設之驗證 88 一、虛擬影響者擬人化程度對廣告效果之影響 90 二、虛擬影響者與產品一致性對廣告效果之影響 91 三、控制實體類型對廣告效果之影響 93 四、虛擬影響者擬人化程度和虛擬影響者與產品一致性對廣告效果之影響 93 五、虛擬影響者擬人化程度和控制實體類型對廣告效果之影響 94 六、虛擬影響者與產品一致性和控制實體類型對廣告效果之影響 94 七、虛擬影響者擬人化程度、虛擬影響者與產品一致性和控制實體類型對廣告效果之影響 94 八、中介效果 96 第五節、研究假設檢定結果 116 第伍章、結論與建議 119 第一節、研究發現與討論 119 一、「高擬人」虛擬影響者相較於「低擬人」虛擬影響者更能產生較佳的品牌態度、分享意願;而購買意願方面,無論何種擬人化程度的虛擬影響者皆無差異 119 二、虛擬影響者與產品「一致」相較於虛擬影響者與產品「不一致」更能產生較佳的廣告效果 121 三、控制實體類型未能顯著影響消費者產生任何廣告效果 122 四、不論何種虛擬影響者擬人化程度,搭配虛擬影響者與產品「一致」或虛擬影響者與產品「不一致」,皆對廣告效果皆不會引發顯著影響 123 五、不論何種虛擬影響者擬人化程度,搭配控制實體為「人類」或「AI」,皆對廣告效果皆不會引發顯著影響 124 六、不論虛擬影響者與產品是否具有一致性,搭配控制實體為「人類」或「AI」,皆對廣告效果皆不會引發顯著影響 125 七、虛擬影響者擬人化程度、虛擬影響者與產品一致性和控制實體類型,對廣告效果的交互作用影響 126 八、感知獨特性在虛擬影響者擬人化程度和廣告效果間具有中介效果,但是在控制實體類型和廣告效果間則不具有中介效果 128 九、代言人可信度在虛擬影響者與產品一致性對和廣告效果間具有中介效果 129 第二節、學術貢獻與實務建議 131 一、學術貢獻 131 二、實務建議 133 第三節、研究限制與未來研究方向 135 一、研究限制 135 二、未來研究方向 136 參考文獻 138 中文文獻 138 英文文獻 139 附錄一:前測一問卷 160 附錄二:前測二問卷 168 附錄三:前測三問卷 182 附錄四:前測四問卷 186 附錄五:主實驗問卷 206

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