研究生: |
陳世杰 Chen, Shih-Chieh |
---|---|
論文名稱: |
羽球運動消費者對達克運動服務平台參與動機、體驗價值與滿意度之研究 Participation Motivation, Experiential Value, and Satisfaction of Badminton Consumers on the Duck Sports Service Platform |
指導教授: |
陳美燕
Chen, Mei-Yen |
口試委員: |
陳美燕
Chen, Mei-Yen 陳伯儀 Chen, Bo-I 楊世傑 Yang, Shih-Chieh |
口試日期: | 2022/06/11 |
學位類別: |
碩士 Master |
系所名稱: |
運動休閒與餐旅管理研究所運動休閒與餐旅管理碩士在職專班 Graduate Institute of Sport, Leisure and Hospitality Management_Continuing Education Master's Program of Sport, Leisure and Hospitality Management |
論文出版年: | 2025 |
畢業學年度: | 113 |
語文別: | 中文 |
論文頁數: | 47 |
中文關鍵詞: | 行銷漏斗 、使用者經驗 、吸引性 |
英文關鍵詞: | marketing funnel, user experience, attractiveness |
研究方法: | 調查研究 |
DOI URL: | http://doi.org/10.6345/NTNU202500420 |
論文種類: | 學術論文 |
相關次數: | 點閱:58 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
「漏斗」模式是近年行銷界最核心的「戰術」之一,由傳統的網絡行銷、數位營銷、電子行銷到較新興的成長行銷皆能適用。行銷漏斗理論根本的核心是在表達消費者從接觸到品牌後,一直到下購買決定之間的過程。本研究旨在探討羽球運動消費者對達克運動服務平台參與動機、體驗價值與滿意度之關係,以台灣羽球運動消費者為研究對象,透過立意抽樣方式進行問卷調查,共發放350份問卷,回收有效樣本共計316份,以描述性統計、獨立樣本t檢定、單因子變異數分析、皮爾森基差相關分析進行資料處理與分析,研究結果為參與者性別主要為男性,年齡為50歲-59歲為多,居住地以北部為主,教育程度以大專院校最多,職業以學生為主,「參與羽球運動」以5年以上為多,「每周進行羽球運動頻率」以1-3次為多,「每天平均上網時間」多為120分鐘以上。不同特性之達克運動平台消費者在參與動機、體驗價值、滿意度上呈現顯著差異,羽球運動消費者對達克運動服務平台參與動機、體驗價值與滿意度皆呈現顯著相關。因此,本研究建議達克運動服務平台可以針對剛開始接觸羽球運動的民眾跟每週參與1至3次的消費者,進行軟性的教學資訊或是戰報整理等方案,提高平台的普及性與消費者對羽球運動的興趣,進而推動平台的使用率以及訂閱人數每周羽球運動參與頻率。
The "funnel" model is one of the core "tactics" in the marketing field in recent years, applicable to traditional online marketing, digital marketing, electronic marketing, and even newer growth marketing. The fundamental core of the marketing funnel theory expresses the process consumers go through from the moment they are exposed to a brand until they make a purchase decision. This study aims to explore the relationship between badminton consumers' motivations for participating in the Duck sports service platform, their experiential value, and their satisfaction. The research focuses on badminton consumers in Taiwan, conducting a questionnaire survey through purposive sampling, distributing a total of 350 questionnaires, and collecting 316 valid samples. Data processing and analysis were performed using descriptive statistics, independent samples t-tests, one-way ANOVA, and Pearson correlation analysis. The results indicate that the majority of participants are male, aged between 50 and 59, primarily residing in the northern region, with the highest education level being college or university. Most participants are students, with over five years of experience in "participating in badminton," and the frequency of playing badminton is mostly 1-3 times a week. Additionally, the average daily internet usage time is mostly over 120 minutes. Consumers of the Duck sports platform with different characteristics show significant differences in participation motivation, experiential value, and satisfaction. There is a significant correlation between badminton consumers' participation motivation, experiential value, and satisfaction with the Duck sports service platform. Therefore, this study suggests that the Duck Sports Service Platform could target individuals who are new to badminton as well as consumers who participate in the sport 1 to 3 times a week, by offering soft teaching resources or match reports. This approach can enhance the platform's popularity and increase consumer interest in badminton, thereby promoting higher usage rates and subscription numbers, as well as increasing the weekly participation frequency in badminton activities.
林岑怡 (2005) 。有氧舞蹈參與者身體自我概念、參與動機及健身運動承諾對運動參與行為之影響 [碩士論文。國立體育學院]。臺灣博碩士論文知識加值系統。https://hdl.handle.net/11296/anc637
蒲逸生 (2004) 。臺北市國民中學籃球校隊參與動機與社會支持之研究 (未出版之士論文),臺北市立體育學院,臺北市。
謝清秀、余清芳 (2003) 。光武技術學院體育課興趣選項教學滿意度之研究。大專體育學術專刊,92,147-157。
黃鴻斌 (2003) 。健康體適能俱樂部會員參與動機﹑顧客滿意度及忠誠度關聯性之研究-以金牌健康體適能俱樂部為例 (未出版碩士論文),南華大學,嘉義縣。
李嘉慶 (2002) 。屏東縣偏遠地區國小教師休閒運動參與現況與動機之調查研究 (未出版碩士論文)。國立臺灣體育學院,臺中市。
黃煜、林房儹 (2000) 。台灣運動產業之範疇與分類研究。2000年國際體育運動管理研討會論文。台中,國立台灣體育學院。
昝家騏、劉榮聰 (2000) 。運動產業的市場結構與其對運動行銷的涵義。大專體育,(50),165-171。
蔡淑敏、林鈺珊、蔡旻聰 (2015) 。大學生從事健身運動參與動機與滿意度之研究-以明道大學為例。休閒保健期刊,(13),24-41。
呂芳陽 (2004) 。臺灣地區羽球運動消費者參與行為與滿意度之研究 (未出版碩士論文)。輔仁大學,新北市。
王傑賢 (2004) 。體育館設施服務品質之顧客滿意度研究:以「國立台灣大學綜合體育館重量訓練室」為例。體育學報,36,181-194。
鄭志富、吳國銑、蕭嘉惠(譯) (2000)。運動行銷學。臺北市:華泰。(Pitt, B. D., & Stotlar, D. K., 1996)
邱皓政 (2019)。量化研究與統計分析:SPSS中文視窗版資料分析範例解析。臺北市:五南圖書。
張春興(2000)。教育心理學:三化取向的理論與實踐。臺北市:臺灣東華書局。
Pine II B. J., & Gilmore J. H. (1998). Welcome to the experience economy. Harvard Business Review 76(4), 97-105.
Kyle, G.T., Absher, J.D., Hammitt, W.E. & Cavin, J. (2006). An examination of the motivation-involvement relationship. Leisure Sciences, 28(5), 467–485.
Crandall, R. (1980) Motivations for leisure. Journal of Leisure Research, 12, 45-54.
Porter, M. E. & Fuller, M. B. (1986). Coalitions and Global Strategy. In Porter, M. E. (Ed.), Competition in Global Industries (pp 315-344). Boston: Harvard Business School Pres.
Meek, A. (1997). An estimate of the size and supported economic activity of the sports industry in the United States. Sport Marketing Quarterly, 6(4), 15-21.
Hempel, D. J. (1977) Consumer Satisfaction with the Home Buying Process: Conceptualization and Measurement. In: Hunt, K. (Ed.), The Conceptualization of Consumer Satisfaction and Dissatisfaction. Marketing Science Institute. Cambridge, MA.
Kotler, P. (2000). Marketing Management(10th ed). Englewood Cliffs, NJ: Prentice-Hall
Yeung, M. C. H, Ging, L.C. & Ennew, C.T. (2002). Customer Satisfaction and Profitability: A Reappraisal of the Nature of the Relationship. Journal of Targeting, Measurement and Analysis for Marketing, 1(11) 24-33. https://doi.org/10.1057/palgrave.jt.5740064
Ranaweera, C. & Prabhu, J. (2003). The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting. International Journal of Service Industry Management, 14(4), 374-395.https://doi.org/10.1108/09564230310489231
Spreng, R. A. & Olshavsky, R. W. (1993). A Desire Congruency Model of comsumer Satisfication. Journal of the Academy of marketing Science, 21, 196-177.
Yi, Y. (1990). A critical review of consumer satisfaction. In V. A. Zeithaml (Ed.), Review of marketing (pp.68-123), Chicago: American Marketing Association.
Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996). The American Customer Satisfaction Index: Nature, Purpose, and Findings. Journal of Marketing, 60(4), 7-18. https://doi.org/10.1177/002224299606000403
Dick, A. S.& Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22, 99-113.
Holbrook, M. (1994). The nature of customer value: an axiology of services in the consumption experience. In R. T. Rust, R. L. Oliver (Eds.), The nature of customer value: An axiology of services in the consumption experience (pp. 21-71). SAGE Publications, Inc. https://doi.org/10.4135/9781452229102
Mathwick, C., Malhotra, N. K., & Rigdon, E. (2001). Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment. Journal of Retailing, 77, 39-56.
Mathwick, C., Malhotra, N., K., & Rigdon, E. (2002). The Effect of Dynamic Retail Experiences on Experiential Perceptions of Value: An Internet and Catalog Comparison. Journal of Retailing, 78 (1), 51-60.
Oliver, R. L. (1999). Whence customer loyalty? Journal of Marketing, 63(special issue), 33-44.
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. Earl, & Schlesinger, L. A. (1995). Putting the service-profit chain to work. Harvard Business Review 72, 2(March–April 1994), 164–174.
Smith, B. (1998). Buyer-seller Relationships: Similarity Relationship Management, and Quality. Psychology & marketing. 15(1), 3-21.
Unger, L. S., & Kernan, J. B. (1983). On the Meaning of Leisure: An investigation of some determinants of the subjective experience. Journal of Consumer Research, 9 (3), 381-392.