研究生: |
王厚勛 Wang, Hou-Hsun |
---|---|
論文名稱: |
網路口碑對組織人才吸引力之影響 - 以Glassdoor為例 The Effects of Word-of-Mouth on Organizational Attractiveness – Lessons from Glassdoor |
指導教授: |
孫弘岳
Suen, Hung-Yue |
學位類別: |
碩士 Master |
系所名稱: |
科技應用與人力資源發展學系 Department of Technology Application and Human Resource Development |
論文出版年: | 2018 |
畢業學年度: | 106 |
語文別: | 中文 |
論文頁數: | 53 |
中文關鍵詞: | 企業形象 、網路口碑 、組織人才吸引力 、Glassdoor |
英文關鍵詞: | Corporate Image, Electronic Word-of-Mouth (eWOM), Organizational Attractiveness, Glassdoor |
DOI URL: | http://doi.org/10.6345/THE.NTNU.DTAHRD.017.2018.F06 |
論文種類: | 學術論文 |
相關次數: | 點閱:201 下載:7 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
儘管有相當多的研究在探討企業形象、網路口碑與組織人才吸引力,但整合上述影響因素並以社群網站Glassdoor的實證研究尚不多見。
本研究之目的是要探討Glassdoor的網路口碑資訊對於企業形象與組織人才吸引力的相關性。從研究結果得知,針對企業形象與組織人才吸引力進行相關分析,無論有無網路口碑干擾,前測與後測皆呈現顯著正相關,顯示當求職者對企業形象的認知越高時,其組織人才吸引力愈高。以階層式迴歸分析來檢驗,組織人才吸引力為依變項,人口統計為控制變項,自變項為企業形象,根據結果顯示,企業形象對組織人才吸引力有正向影響,代表當企業形象越高,對組織人才吸引力也會越高;而Glassdoor網路口碑與企業形象的交互變項中達到顯著,表示當企業形象影響組織人才吸引力時,Glassdoor網路口碑有干擾作用的角色進而影響組織人才吸引力。
Although a considerable number of studies are exploring the corporate image, electronic word-of-mouth, and organizational attractiveness, there are few empirical studies on the integration of the above factors and the「Glassdoor」of the community website.
According to the results of the study, regarding to the analysis on the relevance of enterprise image and the attractiveness of human resources in organizations, whether there is the interference of electronic word-of-mouth or not, the results of pretest and the posttest have a significant positive correlation. It shows that the higher the job hunters comprehension of enterprise image, the more attractive of human resources in organizations are. Using hierarchical regression analysis to test, the attractiveness of human resources in organizations is the dependent variable, demographics are the control variables. And self-variants are the enterprise images. According to the results, the corporate image has a positive impact on the attractiveness of human resources in organizations. It means that the higher the enterprise image is, the higher the attractiveness of human resources in organizations will be. When the interactive variants of Glassdoor's electronic word-of-mouth and enterprise image, become obvious, it means when the corporate image affects the attractiveness of human resources in organizations, Glassdoor's electronic word-of-mouth has a role on the interference that influences the attractiveness of human resources in organizations.
一、中文部份
朱柔若(2000)。社會研究:質化與量化取向。台北市:揚智。
吳明隆(2005)。SPSS統計應用學習實務:問卷分析與應用統計。台北市:知城。
孫弘岳(2000)。企業商品形象、公民形象與信譽對組織人才吸引力之影響:以民營商業銀行為實證對象。國立台灣科技大學企業管理系碩士論文。
蔡承修(2008)。口碑傳播與運動商品購買行為關係之研究-以台北市大學生為例。國立臺灣師範大學運動與休閒管理研究所碩士論文。
二、外文部份
Aaker, D. (Ed.). (1996). Building strong brands. New York: Free.
Anderson, E. W. (1998). Customer satisfaction and word of mouth. Journal of Service Research August, 1, 5-17.doi:10.1177/109467059800100102.
Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14, 20-39.
Avolio, B., Yammarino, F. J., & Bass, B. M. (1991). Identifying common methods variance with data collected from a single source: An unresolved sticky issue. Journal of Management,17 (3), 571-587.
Bansal, H. S., & Voyer, P. A. (2000). Word-of-mouth processes within a services purchase decision context. Journal of Service Research, 3(2), 166-177. doi:10.1177/109467050032005.
Barber, A. E., & Roehling, M. V. (1993). Job postings and the decision to interview: A verbal protocol analysis. Journal of Applied Psychology, 78(5), 845-856.
Barber, A. E. (1998). Recruiting employees: Individual and organizational perspectives. Thousand Oak, CA: Sage.
Belt, J. A., & Paolillo, J. G. P. (1982). The influence of corporate image and specificity of candidate qualifications on response to recruitment advertisements. Journal of Management, 8, 105-112.
Bickart, B., & Schindler, R. M. (2001). Internet for unmasks influential sources of consumer information. Journal of Interactive Marketing Review. 15(3), 31-40.
Birchfield, D. (2002). Top jobs online. New Zealand Management, 49(9), 18.
Bitner, M. J. (1990). Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses. Journal of Marketing, 54(2), 69-82.
Blackwell, R. D., Miniard, P. W., & Engel, J. F. (2006). Consumer behavior, 533. Mason, OH: Thomson South-Western.
Boulding, K. E. (1956). The image : Knowledge in life and society, Ann Arbor and the university of Michigan press. New York.
Boulding, W., Lee, E., & Staelin, R. (1994). Mastering the mix: Do advertising, promotion, and sales force activities lead to differentiation? Journal of Marketing research, 31(2), 159-172.
Breaugh, J. A. (1992). Recruitment: Science and practice. Boston: PWS-Kent Publishing.
Cable, D. M., & Judge, T. A. (1996). Person-organization fit, job choice decisions, and organizational entry. Organizational Behavior and Human Decision Processes, 67(3), 294-311.
Cable, D. M., & Judge, T. A. (1997). Interviewers’ perceptions of person-organization fit and organizational selection decisions. Journal of Applied Psychology, 82(4), 546-561.
Cable, D. M., & Turban, D. B. (2001). Establishing the dimensions, sources and value of job seekers’ employer knowledge during recruitment. Research in Personnel and Human Resources Management, 20, 115-163.
Cable, D. M., & Yu, K. Y. T. (2006). Managing job seekers’ organizational image beliefs: the role of media richness and media credibility. Journal of Applied Psychology, 91(4), 828-840.
Chapman, D. S., Uggerslev, K. L., Carroll, S. A., Piasentin, K. A., & Jones, D. A. (2005). Applicant attraction to organizations and job choice: a meta-analytic review of the correlates of recruiting outcomes. Journal of Applied Psychology, 90(5), 928-944.
Chatterjee, P. (2001). Online reviews: Do consumers use them. Advances in Consumer Research, 28(1), 129-133.
Chen, C. C.*, Hsu, C. S., & Tsai, P. S. (2013). The process mechanisms linking recruiter positive moods and organizational attraction. International Journal of Selection and Assessment, 21, 376-387.
Chen, Y. F. (2008). Herd behavior in purchasing books online. Computers in Human Behavior, 24(5), 1977-1992.
Cheung, C. M. K., Lee, M. K. O., & Rabjohn, N. (2008). The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities. Internet Research, 18(3), 229-247. doi:10.1108/10662240810883290.
Chih, W. H., Wang, K. Y., Hsu, L. C., & Huang, S. C. (2013). Investigating electronic word-of-mouth effects on online discussion forums: the role of perceived positive electronic word-of-mouth review credibility. Cyber psychology Behavior and Social Networking, 16(9), 658-668. doi: 10.1089/cyber.2012.0364.
Cobb-Walgren, C., Ruble, C., & Donthu, N. (1995). Brand equity, brand preference, and purchase intent. Journal of Advertising, 24(3), 25-40.
Dabirian, A., Kietzmann, J., & Diba, H. (2017). A great place to work!? Understanding crowdsourced employer branding. Business Horizons, 60(2), 197-205.
Dellarocas, C. (2006). Strategic manipulation of internet opinion forums: implications for consumers and firms. Management Science, 52(10), 1577-1593. doi:10.1287/mnsc.1060.0567.
Dellarocas, C., & Narayan, R. (2006). A statistical measure of a population’s propensity to engage in post-purchase online word-of-mouth. Statistical Science, 21(2), 277-285.
Dichter, E. (1985). What`s in an Image? Journal of Consumer Marketing, 2(1), 75-81.
Dowling, G. R. (1988). Measuring corporate images: A review of alternative approaches. Journal of Business Research, 17, 27-34.
Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harell, G. D. (1997). Influences on consumer use of word-of-mouth recommendation sources. Journal of the Academy of Marketing Science, 25(4), 283-295.
Ehrhart, K. H., & Ziegert, J. C. (2005). Why are individuals attracted to organizations? Journal of Management, 31(6), 901-919.
Fogg, J. B., Soohoo, C., Danielson, D. R., Marable, L., Stanford, J., & Taber, E. R. (2003, June). How do users evaluate the credibility of web sites? A study with over 2,500 participants. In R. Anderson & J. Zapolski(Chair). Proceedings of the 2003 conference on Designing for user experiences. Symposium conducted at the meeting of DUX03, San Francisco, CA. doi: 10.1145/997078.997097.
Fombrun, C. J., & Shanley, M.(1990). What`s in a name? Reputation building and corporate strategy. Academy of Management Journal, 33,233-258.
Fombrun, C. J. (2000). Reputation management at shell. In M. Schultz, M. J. Hatch, & M. H. Larsen (Eds.), The Expressive Organization: Linking identity, reputation, and the corporate brand. London: Oxford University Press.
Gatewood, R. D., Gowan, M. A., & Lautenschlager, G. J. (1993). Corporate image, recruitment image, and initial job choice decisions. Academy of Management Journal, 36, 414-427.
Gay, L. R. (1996). Educational research: competencies for analysis and application (5th ed., 123-124). Englewood Cliffs, NJ: Prentice Hall.
Gay, L. R., & Airasian, P. (2003). Educational research competencies for analysis and applications (7th ed., 111-112). Upper Saddle River, NJ: Prentice Hall.
Gelb, B. D., & Sundaram, S. (2002). Adapting to Word of mouse. Business Horizons, 45(4), 21-25. doi:10.1016/S0007-6813(02)00222-7.
Godes, D., & Mayzlin, D. (2004). Using online conservations to study word of mouth communication. Marketing Science, 23(4), 545-560.
Goyette, I., Ricard, L., Bergeron, J., & Marticotte, F. (2010). E-WOM scale: Word-of-mouth measurement scale for e-services. Canadian Journal of Administrative Sciences, 27(1), 5-23.
Haroon, M. (2010). Determination of Relative Effective Recruitment Sources. A case Based on experience of Pakistani Banks. Interdisciplinary Journal of Contemporary Research In Business, 1(11), 216-233.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18(1), 38-52. doi:10.1002/dir.10073
Herman, R. E., & Gioia, J. L. (2000). How to become an employer of choice. Winchester, Virginia: Oakhill Press.
Keller, K. (1993). Conceptualizing, measuring, and managing customer-based brand equity. The Journal of Marketing, 57(1), 1-22.
Kiecker, P., & Cowles, D. (2002). Interpersonal Communication and Personal Influence on the Internet: A Framework for Examining Online Word-of-Mouth. Journal of Euro marketing, 11,71-88.
Lievens, F., Van Hoye, G., & Schreurs, B. (2005). Examining the relationship between employer knowledge dimensions and organization attractiveness: An application in a military context. Journal of Occupational and Organizational Psychology, 78, 553-572.
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458-468. doi:10.1016/j.tourman.2007.05.011.
Park, C., & Lee, T. M. (2009). Information direction, website reputation and eWOM effect: A moderating role of product type. Journal of Business Research, 62(1), 61-67. doi:10.1016/j.jbusres.2007.11.017.
Perkins, L. A., Thomas, K. M., & Taylor, G. A. (2000). Advertising and recruitment: Marketing to minorities. Psychology & Marketing, 17(3), 235-255.
Phillips, A. P., & Dipboye, R. L. (1989). Correlational Tests of Predictions from a Process Model of the Interview. Journal of Applied Psychology, 74(1), 41-52.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method viases in behavioral research: A critical review of the literature and recommened remedies. Journal of Applied Psychology, 88 (5), 879-903.
Podsakoff, P. M., & Organ, D. W.(1986). Self reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544.
Rynes, S. L. (1991). Recruitment, job choice, and post-hire consequences: A call for new research directions. In M. D. Dunnette, & L. M. Hough, Handbook of industrial and organizational psychology, 2, 399-444. Palo Alto, CA: Consulting Psychologists Press.
Schreurs, B., Derous, E., Van Hooft, E. A. J., Proost, K., & Witte, K.D.(2008). Predicting Applicants’ Job Pursuit Behavior from Their Selection Expectations: The Mediating Role of the Theory of Planned Behavior, Journal of Organizational Behavior, 30(6), 761-783.
Schreurs, B., Druart, C., Proost, K., & Witte, K. (2009). Symbolic attributes and organizational attractiveness: the moderating effects of applicant personality. International Journal of Selection and Assessment, 17(1), 35-46.
Silverman, G. (1997). How to harness the awesome power of word of mouth. Direct Marketing, 60(7), 32-37.
Slater, M. D., Goodall, C. E., & Hayes, A. F. (2009). Self-reported news attention does assess differential processing of media content: An experiment on risk perceptions utilizing a random sample of U.S. local crime and accident news. Journal of Communication, 59(1), 117-134.
Smythe, J., Dorward, C., & Reback, J. (1992). Corporate reputation: Managing the new strategic asset. London: Century Business.
Tajfel, H., & Turner, J. C. (1985). The social identity theory of group behavior. In S. Worchel & W. G. Austin (Eds.), Psychology of Intergroup Relations, 2, 7-24. Chicago: Nelson-Hall.
Turban, D. B., & Greening, D. W. (1996). Corporate social performance and organizational attractiveness to prospective employees. Academy of Management Journal, 40, 658-672.
Turban, D. B., Forret, M. L., & Hendrickson, C. L. (1998). Applicant Attraction to Firms: Influences of Organization Reputation, Job and Organizational Attributes, and Recruiter Behaviors, Journal of Vocational Behavior, 52(1), 24-44.
Tsai, W. C., & Yang, W. F. (2010). Does Image Matter to Different Job Applicants? The Influences of Corporate Image and Applicant Individual Differences on Organizational Attractiveness. International Journal of Selection and Assessment, 18(1),48-63.
Van, Hoye. G., & Lievens, F. (2005). Recruitment-related information sources and organizational attractiveness: Can something be done about negative publicity? International Journal of Selection and Assessment, 13(3),179-187.
Van, Hoye. G., & Lievens, F. (2007). Social influences on organizational attractiveness: Investigating if and when word of mouth matters. Journal of Applied Social Psychology, 37(9), 2024-2047.
Wanous, J. P. (1992). Organizational entry: Recruitment, selection, orientation and Socialization of newcomers (2nd ed.). Reading, MA: Addison-Wesley.