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研究生: 胡維珊
Hu, Wei-Shan
論文名稱: 求職者被雇主要求臉書審查意願、隱私侵犯與程序公平之研究
A Study of Facebook screening: Job applicants' acceptance, perception of privacy violations, and perceived procedural justice
指導教授: 孫弘岳
Suen, Hung-Yue
口試委員: 陳建丞
Chen, Chien-Cheng
林弘昌
Lin, Hung-Chang
孫弘岳
Suen, Hung-Yue
口試日期: 2021/08/10
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系人力資源發展碩士在職專班
Department of Technology Application and Human Resource Development_Continuing Education Master's Program of Human Resource Development
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 65
中文關鍵詞: 社交網站人工智慧審查隱私侵犯程序公平組織吸引力職前測驗自我揭露
英文關鍵詞: Social networking sites, artificial intelligence, privacy violations, procedural justice, organizational attractiveness, pre-employment test, self-disclosure
研究方法: 實驗設計法田野調查法問卷調查法
DOI URL: http://doi.org/10.6345/NTNU202101275
論文種類: 學術論文
相關次數: 點閱:181下載:15
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  • 隨著科技快速發展,社交媒體受社會大眾廣泛使用,而在眾多社群網媒體中尤其以Facebook(臉書)為使用者最大宗。傳統面試逐漸改革,雇主透過社交媒體審查求職者已日漸普及,根據統計顯示近43%的雇主會使用社交媒體進行篩選。但對於雇主使用社交媒體做求職者初步審查的情況下,除了造成求職者感受自身隱私侵犯與審查程序的不公平,甚至會讓求職者選擇退出篩選,因而間接造成組織人才流失。
    因此,如何緩解求職者隱私侵犯感受與降低程序不公平感為當前首要議題,本研究使用實驗設計與問卷蒐集法,透過104求職網針對積極求職且可能有使用臉書的150位求職者進行數據分析,透過兩種審查方式(提供社交媒體帳號或加面試官好友)、組織吸引力、隱私設定掌控度、人工智慧審查與提供審查回饋為干擾變項,進一步分析當雇主要求觀看求職者社交媒體內容情況下,組織吸引力與臉書訊息掌控度是否會影響求職者接受審查臉書內容意願,且若由人工智慧代替真人審查是否可提高求職者程序公平感知,而審查完後若有提供說明或給求職者回饋是否可提高其程序公平感。
    這項研究主要了解如何有效降低求職者隱私侵犯感受與程序不公平感,除了可以使求職者降低對雇主的負面評價,亦可使雇主在最短時間找到符合組織文化的人選。

    With the rapid development of technology, social media become widely used by the general public, and Facebook got the largest numbers of users among many social media. Traditional interview methods are gradually reformed. Reviewing job applicants through social media have become increasingly popular by employers. According to statistics, 43% of employers use social media for pre-screening their job canidates. However, when employers use social media to pre-employment screening, job applicants may feel that their own privacy are invaded and the selection procedure is unfair. It may make job applicants choose to withdraw from screening, and then indirectly causing the loss of talents to organization.
    Therefore, how to mitigate job-seekers’ perception of privacy invasion and procedural justice is the top priority at present. This study conducted experimental design to collect and analyze data from 150 actual job seekers through a job posting website. To understand how to influence job applicants’ acceptance toward social media screening, , this study analysed the moderating effects by organizational attractiveness, mastery of privacy settings, artificial intelligence review, and providing review feedback.
    Moreover, if review is performed by artificial intelligence instead of by real-person and employers provide explanation or feedback to job applicants after reviewing the content, will these steps enhance job seekers’ perception of procedural fairness? This research mainly focuses on how to effectively reduce the job-seekers' feelings of privacy invasion and procedural unfairness. In addition to prevent applicant’s negative impression on employers, it can also help employers to find out the candidates who can fit organizational culture well in the shortest time.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 4 第三節 名詞解釋 5 第二章 文獻探討 7 第一節 接受社交媒體審查意願 8 第二節 程序公平 10 第三節 人工智慧審查 12 第四節 告知目的與提供回饋 14 第五節 臉書訊息掌控度 16 第六節 組織吸引力 18 第三章 研究設計與實施 19 第一節 研究架構 19 第二節 研究假設 20 第三節 研究對象 22 第四節 研究方法 23 第五節 研究工具 26 第六節 資料處理與分析 31 第四章 結果與討論 33 第一節 審查意願與拒絕原因 33 第二節 程序公平與審查意願關聯性 37 第三節 各變項與審查意願、公平感知與隱私侵犯關聯性 43 第四節 綜合討論 47 第五章 結論與建議 49 第一節 研究發現 49 第二節 理論貢獻與實務建議 50 第三節 研究限制與未來研究建議 53 第四節 研究結論 55 參考文獻 57

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