研究生: |
王漪薇 Wang, Yi-Wei |
---|---|
論文名稱: |
非食材成本不重要嗎?以跨國比較探討時間導向作業基礎成本之菜單工程改善餐點利潤 Do Non-Food Costs Matter for Menu’s Profitability? A Cross-National Comparison for Integrating Time-Driven Activity-Based Costing and Menu Engineering in theme restaurant |
指導教授: |
方進義
Fang, Chin-Yi |
學位類別: |
碩士 Master |
系所名稱: |
運動休閒與餐旅管理研究所 Graduate Institute of Sport, Leisure and Hospitality Management |
論文出版年: | 2016 |
畢業學年度: | 104 |
語文別: | 中文 |
論文頁數: | 109 |
中文關鍵詞: | 菜單工程 、時間導向作業基礎成本制 、跨國比較 、主題餐廳 |
英文關鍵詞: | Time-driven activity-based costing, Theme Restaurant, Profitability |
DOI URL: | https://doi.org/10.6345/NTNU202204714 |
論文種類: | 學術論文 |
相關次數: | 點閱:154 下載:16 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
近年來物價攀升、工資上漲、租金高漲與能源成本增加,對於競爭激烈的餐飲業而言,應要更加掌握餐點項目的利潤。時間導向作業基礎成本制為一簡便同時可以檢視餐廳營業費用以及作業流程的研究工具。本研究探討以菜單工程 (menu engineering, ME) 結合時間導向作業基礎制 (time-driven activity-based costing, TDABC) 分析並改善主題餐廳之菜單利潤。過去大多的文獻都著重於僅以ME或以作業基礎成本制 (activity-based costing, ABC) 分析餐點利潤,目前就作者所知,尚無以TDABC結合ME的分析餐點利潤。本研究針對臺灣新北市與西班牙十字港市之主題餐廳,分析餐廳的餐點之成本利潤與其相關之主要作業、作業所花費時間、每單位時間的成本,以協助樣本餐廳採用TDABC與ME以改善其餐點的利潤程度。首先以與管理者訪談佐以研究者觀察的方式,確認主題餐廳的作業流程以及作業時間,以2014年1至12月的餐點的營運銷售與成本資訊進行分析。研究結果將TDABC/ME的工具應用在菜單的分析上,可使經營者掌握各項餐點合理歸屬之成本資訊,同時經營者可針對不同象限的餐點採取不同的策略,以提高其獲利。以模擬分析探究餐點營收的結果,發現兩間餐廳皆有10%以上的淨利增加。以食材成本、人工成本、間接營業費用與淨利的迴歸模型證實,人工成本、間接營業費用對於餐點的淨利之影響程度較大,因此對於經營者來說,不能再忽略人工成本與間接營業費用,同時TDABC較適合在淡季得時採用,並且對於淡旺季明顯的餐廳影響更是明顯且TDABC可以適用在兩個國家的餐廳營運。
Due to increase of wages, rent and energy, a restaurant wants to run forever is getting more and more difficult. The purpose of this paper is to use a revised menu engineer-integrating menu engineer (ME) and time-driven activity-based costing (TDABC) to analyze the profitability of menu items. Most of the studies use ME or ABC to analyze the undistributed cost of the menu item. To my best knowledge, there is no one study utilizing TDABC and ME to analyze menu items’ profit. This paper collects the operational and cost data for menu items from 2014 from a restaurant in New Taipei City and a restaurant in Tenerife, Spain. Interviews, direct observations and documentation collection were used to collect the data. TDABC uses time equations to estimate the time spent on each activity. The results offer manager a relatively accurate picture of menu item’s cost structure. Incorporating TDABC and advanced menu engineering could increase more than 10% profit of the restaurant based on the simulated improvement recommendation from ME/TDABC. Beside food cost, labor cost and the other operating expenses are the most considerable determinants from the profit perspective using the multiple regression analysis. It is better to applied TDABC/ME during the slow season, it has more effective result.
王明元、陳慧貞 (2009) 。主題餐廳結合文化創意產業經營成功因素之探討-以高雄懷舊餐廳為例。商業現代化學刊,5,55-69。
行政院主計總處 (2015) 。薪資與生產力統計月報。 2015年5月10日, 取自http://www.dgbas.gov.tw/ct.asp?xItem=17170&ctNode=3103&mp=1
高秋英、林玥秀 (2012) 。餐飲管理創新之路。新北市:華立。
陳盈儒、熊婉君、雷文谷 (2009) 。運動主題餐廳顧客消費體驗之研究。休閒暨觀光產業研究,4,68-90。
陳貴凰、方翠禪、吳雅君 (2011) 。主題餐廳菜單設計評估指標建構-以修正式德菲法與層級分析法為例。運動休閒餐旅研究,6,1-27。
黃瀏英 (2002) 。主題餐廳設計與管理。臺北市:揚智出版社。
經濟部統計處 (2013) 。102年商業經營實況調查報告。2014年4月8日,取自http://www.moea.gov.tw/Mns/dos/content/ContentLink.aspx?menu_id=9431
經濟部統計處 (2015) 。商業營業額統計調查。2015年6月17日取自http:http://dmz9.moea.gov.tw/gmweb/investigate/InvestigateEA.aspx
諸利福 (2013) 。2013臺灣連鎖加盟產業特輯。臺北市:臺灣連鎖加盟促進協會。
Albers-Miller, N. D., & Gelb, B. D. (1996). Business advertising appeals as a mirror of cultural dimensions: A study of eleven countries. Journal of advertising, 25, 57-70.
Annaraud, K., Raab, C., & Schrock, J. R. (2008). The application of activity-based costing in a quick service restaurant. Journal of Foodservice Business Research, 11, 23-44
Armstrong, R.W. (1996). The relationship between culture and perception of ethical problems in international marketing. Journal of Business Ethics, 15, 1199-1208.
Atkinson, H., & Jones, P. (1993). Menu engineering: managing the foodservice micro-marketing mix. Journal of Restaurant and Foodservice Marketing, 1, 37-55.
Basuki, B., & Riediansyaf, M. D. (2014). The application of time-driven activity-based costing in the hospitality industry: An exploratory case study. Journal of Applied Management Accounting Research, 12, 27-54.
Bayou, M. E., & Bennett, L. B. (1992). Profitability analysis for table-service restaurants. Cornell Hotel and Restaurant Administration Quarterly, 33, 49-55.
Beardsworth, A., & Bryman, A. (1999). Late modernity and the dynamics of qualification: The case of the themed restaurant. The Sociological Review, 47, 228-257.
Beran, B. (1995). Menu sales mix analysis revisited: an economic approach. Hospitality Research Journal, 18, 125-141.
Brown, S. (1994). The role of work study in TQM. The TQM Magazine, 6, 9-15.
Cappetini, R., Chow, C., & McNamee, A. (1998). On the need and opportunities for improving costing and cost management in healthcare organizations. Managerial Finance, 24, 46-59.
Chan, Y. (1993). Improving hospital cost accounting with activity-based costing. Health Care Management Review, 18, 71-77.
Chang, K., & Ding, C. G. (1995). The influence of culture on industrial buying selection criteria in Taiwan and Mainland China. Industrial Marketing Management, 24, 277-284.
Chen, J .S., & Gursoy, D. (2000). Cross-cultural comparison of the information sources used by first-time and repeat travelers and its marketing implications. International Journal of Hospitality Management, 19, 191-203.
Chou, S. F., & Fang, C. Y. (2013). Exploring surplus-based menu analysis in Chinese-style fast food restaurants. International Journal of Hospitality Management, 33, 263-272.
Chung, I. K., & Adams, C. R. (1997). A study on the characteristics of group decision making behavior: Cultural difference perspective of Korea vs US. Journal of Global Information Management, 5, 18-30.
Cooper, R. (1990). Cost classification in unit based and activity based manufacturing cost systems. Journal of Cost Management, 4, 4-14.
Cooper, R., & Kaplan, R. S. (1990). Measure costs right: make the right decisions. The CPA Journal, 60, 38.
Cooper, R., & Kaplan, R. S. (1991). Profit priorities from activity-based costing. Harvard Business Review, 69, 130-135.
Cooper, R., & Kaplan, R. S. (1992). Activity-based systems: Measuring the costs of resource usage. Accounting Horizons, 6, 1-13.
Dalci, I., Tanis, V., & Kosan, L. (2010). Customer profitability analysis with time-driven activity-based costing: a case study in a hotel. International Journal of Contemporary Hospitality Management, 22, 609-637.
Demeere, N., Stouthuysen, K., & Roodhooft, F. (2009). Time-driven activity-based costing in an outpatient clinic environment: Development, relevance and managerial impact. Health Policy, 92, 296-304.
Donthu, N., & Yoo, B. (1998). Cultural influences on service quality expectations. Journal of Service Research, 1, 178-186.
Dopson, L. R.,& Hayes, D. K. (2011). Food and beverage cost control (5th ed.). Honoken, NJ: John Wiley & Sons Inc..
Euromonitor (2014). Full-Service restaurants in Spain. Retrieved from June, 17, 2015 http://www.euromonitor.com/full-service-restaurants-in-spain/report
Eurostat (2015). Spain minimum wages. Retrieved from June, 16, 2015. http://www.tradingeconomics.com/spain/minimum-wages/
Everaert, P., Bruggeman, W., Sarens, G., Anderson, S., & Levant, Y. (2008). Cost modeling in logistics using time-driven ABC. Experiences from a wholesaler. International Journal of Physical Distribution & Logistics Management, 38, 172-191.
Everaert, P., Cleuren, G., & Hoozée, S. (2012). Using time-driven ABC to identify operational improvements: A case study in a university restaurant. Cost Management, 26, 41-48.
Federación Española de Hostelería (2014). Los sectores de la hostelería 2013. Retrieved from June, 7, 2015 http://www.fehr.es/libreria/detalle-publicaciones.php?publicacionesID=114
Giannetti, R., Venneri, C., & Miolo Vitali, P. (2011). Time-driven activity-based costing and capacity cost management: The case of a service firm. Cost Management, 25, 6-16.
Hayes, D. K., & Huffman, L. (1985). Menu analysis: a better way. Cornell Hotel and Restaurant Administration Quarterly, 25, 64-70.
Hayes, D. K., & Miller, A. A. (2011). Revenue management for the hospitality industry (1st ed.). Honoken, NJ: John Wiley & Sons Inc..
Hofstede, G. (1980). Culture’s consequences: International differences in work-related values. Beverly Hills, CA: Sage Publications Inc..
Hofstede, G., Neuijen, B., Ohayv, D. D., & Sanders, G. (1990). Measuring organizational cultures: A qualitative and quantitative study across twenty cases. Administrative Science Quarterly, 286-316.
Hsieh, A. T., & Tsai, C. W. (2009). Does national culture really matter? Hotel service perceptions by Taiwan and American tourists. International Journal of Culture, Tourism and Hospitality Research, 3, 54-69
Instituto Nacional de Estadística (2014). Consumer price index. Retrieved from June, 16, 2014. http://www.ine.es/en/welcome.shtml
Jang, S., & Namkung, Y. (2009). Perceived quality, emotions, and behavioral intentions: application of an extended Mehrabian - Russell model to restaurants. Journal of Business Research, 62, 451-460.
Kaplan, R. S., & Cooper, R. (1998). Cost and effect: Using integrated cost systems to drive profitability and performance. Boston, MA: Harvard Business School Press.
Kaplan, R., & Anderson, S. (2004). Time-driven activity-based costing. Harvard Business Review, 82, 131-138.
Kaplan, R., & Anderson, S. (2007). The innovation of time-driven activity-based costing. Journal of Cost Management, 21, 5-15.
Kasavana, M., & Smith D. I. (1982). Menu engineering: A practical guide to menu pricing. Lansing, MI: Hospitality publications.
Kim, B.C, Lim, Y., Nemeschnasky, B., & Hemmington, N. (2014). Diners’ evaluation of food healthiness and its impact on the dining experience: A cross-national study. Proceeding, (p.547-552) Hong Kong, China, 11th Global Tourism & Hospitality Conference and Asia Tourism Forum.
Kim, W. G., & Moon, Y. J. (2009). Customers’ cognitive, emotional, and actionable response to the services cape: A test of the moderating effect of the restaurant type. International Journal of Hospitality Management, 28, 144-156.
Kont, K. R. (2012). New cost accounting models in measuring of library employees' performance. Library Management, 33, 50-65.
Kotler, P., Bowen, J. T., & Makens, J. C. (2014). Marketing for hospitality and tourism (6th ed.). Upper Saddle River, NJ: Pearson education, Inc..
Kwong, L. Y. L. (2005). The application of menu engineering and design in Asian restaurants. International Journal of Hospitality Management, 24, 91-106.
LeBruto, S. M., Quain, W. J., & Ashley, R. A. (1995). Menu engineering: a model including labor. FIU Hospitality Review, 13, 41-50.
Lievens, Y., Van Den Bogaert, W., & Kesteloot, K. (2003). Activity-based costing: a practical model for cost calculation in radiotherapy. International Journal of Radiation Oncology Biology Physics, 57, 522-535.
Lu, L. C., Rose, G. M., & Blodgett, J. G. (1999). The effects of cultural dimensions on ethical decision making in marketing: an exploratory study. Journal of Business Ethics, 18, 91-105.
McNair, C. J. (2007). Beyond the boundaries: future trends in cost management. Cost Management, 21, 10-21.
Miller, J. (1980). Menu pricing and strategy. Boston, MA: CBI Pub. Co..
Min, J. C. H. (2001). A cross-cultural comparison of Japanese and American travelers’ responses to the September 21st earthquake in Taiwan: linking post-disaster tourist behavior to uncertainty avoidance (Unpublished doctoral dissertation). National Chiao Tung University, Hsinchu.
Money, R. B., Gilly, M. C., & Graham, J. L. (1998). Explorations of national culture and word-of mouth referral behavior in the purchase of industrial services in the United States and Japan. Journal of Marketing, 62, 76-87.
Morrison, P. (1996). Menu engineering in upscale restaurants. International Journal of Contemporary Hospitality Management, 8, 17-24.
Pavesic, D. V. (1983). Cost/margin analysis: a third approach to menu pricing and design. International Journal of Hospitality Management, 2, 127-134.
Pavlatos, O., & Paggios, I. (2009). Activity-based costing in the hospitality industry: Evidence from Greece. Journal of Hospitality & Tourism Research, 33, 511-527.
Pegg, S., Patterson, I., & Gariddo, P. V. (2012). The impact of seasonality on tourism and hospitality operations in the alpine region of New South Wales, Australia. International Journal of Hospitality Management, 31, 659-666.
Pernot, E., Roodhooft, F., & Van den Abbeele, A. (2007). Time-driven activity-based costing for inter-library services: a case study in a university. The Journal of Academic Librarianship, 33, 551-560.
Raab, C., & Mayer, K. (2004). Exploring the use of activity based costing in the restaurant industry. International Journal of Hospitality & Tourism Administration, 4, 79-96.
Raab, C., & Mayer, K. (2007). Menu engineering and activity-based costing: can they work together in a restaurant? International Journal of Contemporary Hospitality Management, 19, 43-52.
Raab, C., Mayer, K., & Shoemaker, S. (2010). Menu engineering using activity-based costing: An exploratory study using a profit factor comparison approach. Journal of Hospitality & Tourism Research, 34, 204-224.
Raab, C., Mayer, K., Ramdeen, C., & Ng, S. (2005). The application of activity-based costing in a Hong Kong buffet restaurant. International Journal of Hospitality & Tourism Administration, 6, 11-26.
Raab, C., Mayer, K., Shoemaker, S., & Ng, S. (2009). Activity based pricing: can it be applied in restaurants? International Journal of Contemporary Hospitality Management, 21, 393-410.
Raab, C., Shoemaker, S., & Mayer, K. (2007). Activity-based costing: a more accurate way to estimate the costs for a restaurant menu. International Journal of Hospitality & Tourism Administration, 8, 1-15.
Ramos, P., Brooks, F., García-Moya, I., Rivera, F., & Moreno, C. (2013). Eating habits and physical activity in dieter and non-dieter youth: A gender analysis of English and Spanish adolescents. The Social Science Journal, 50, 575-582.
Ross, T. (2004). Analyzing health care operations using ABC. Journal of Health Care Finance, 30, 1-20.
Salem-Mhamdia, A. B. H., & Ghadhab, B. B. (2012). Value management and activity based costing model in the Tunisian restaurant. International Journal of Contemporary Hospitality Management, 24, 269-288.
Siquenza-Guzman, L., Van den Abbeele, A., & Cattrysse, D. (2014). Time-driven activity-based costing systems for cataloguing processes: a case study. Liber Quarterly, 23, 160-186.
Stouthuysen, K., Swiggers, M., Reheul, A., & Roodhooft, F. (2010). Time-driven activity-based costing for a library acquisition process: a case study in a Belgian university. Library Collections, Acquisitions, and Technical Services, 34, 83-91.
Udpa, S. (1996). Activity-based costing for hospitals. Health Care Management Review, 21, 83-96.
Vaughn, P., Raab, C., & Nelson, K. B. (2010). The application of activity-based costing to a support kitchen in a Las Vegas casino. International Journal of Contemporary Hospitality Management, 22, 1033-1047.
Winsted, K. F. (1997). The service experience in two cultures: a behavioral perspective. Journal of Retailing, 73, 337-360.
Wood, N. T., & Muñoz, C. L. (2007). ‘No rules, just right’or is it? The role of themed restaurants as cultural ambassadors. Tourism and Hospitality Research, 7, 242-255.