From community development to advocating for social rights, international non-profit organizations (INPOs) play an important global role. They are the body that engages stakeholders to address these issues and create short-term and long-term strategies to assist communities and vulnerable population groups. In today’s global society, problems occur simultaneously, and thus, the need for INPO aid is required. The process of aiding involves intervention and collaboration supported by different social actors from multiple cultures, and such a process requires INPO employees to have intercultural competencies. During the COVID-19 pandemic, INPOs work together. Thus, reducing negative impacts and mitigating risk. Therefore, developing INPO employees’ abilities to work in an intercultural environment is crucial. However, limited studies examine the training process for employees working in an international environment in the INPO sector and its development process to provide a successful intercultural service. This research examines how INPOs develop their employees' intercultural competencies through different strategies, programs, and training that directly influence their work. This qualitative research identifies the challenges, strategies, and training practices for intercultural competence development. Implications are provided for INPO leaders and professional workers.

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