研究生: |
林宜嫻 Lin, I-HSIEN |
---|---|
論文名稱: |
A Study of Cross Generation Teamwork in Workplace: Perspectives from Generation X and Y A Study of Cross Generation Teamwork in Workplace: Perspectives from Generation X and Y |
指導教授: |
張媁雯
Chang, Wei-Wen |
口試委員: |
張詠晴
Chang, Yung-Ching 袁宇熙 Yuan, Yu-Hsi 張媁雯 Chang, Wei-Wen |
口試日期: | 2022/05/31 |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2023 |
畢業學年度: | 111 |
語文別: | 英文 |
論文頁數: | 120 |
英文關鍵詞: | Gen X, Gen Y, Cross Generation Teamwork, Collaboration, Communication, Generational Difference |
研究方法: | 半結構式訪談法 |
DOI URL: | http://doi.org/10.6345/NTNU202300058 |
論文種類: | 代替論文:專業實務報告(專業實務類) |
相關次數: | 點閱:124 下載:19 |
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Generational differences have been a popular topic in the workplace in recent years. Generation X (Gen X) and Generation Y (Gen Y) are now dominating the contemporary workforce; their collaboration, communication with each other has become inevitable and influences their teamwork quality, job performance, further influencing organizational outcomes. The difference between them may increase conflict, misunderstanding and miscommunication, and it may reduce organizational citizenship behavior in the workplace. To better understand how generations differ, why they may not communicate smoothly and how matters stand between their collaboration in the workplace, the research is needed on cross generation teamwork in the workplace from the perspective of Gen X and Y in Taiwan. Therefore, two research questions are investigated in this research, including Gen X and Y’s (a) experience and differences and (b) coping strategies and suggestions. This study was conducted with a qualitative method. Twenty participants were interviewed in this research. First, experience and differences can be divided into four dimensions based on the goals, roles, processes, interpersonal relationships (GRPI) model. With these results, it provides references for human resource managers to understand their differences between communication and collaboration. Second, coping strategies and suggestions. The result shows that they use the same coping strategy when facing disagreement but different strategy when it comes to problems. Suggestion for Gen X is to improve their emotions, and for Gen Y is to look far forward in their future. The implications derived from the findings are also discussed.
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