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研究生: 林宜嫻
Lin, I-HSIEN
論文名稱: A Study of Cross Generation Teamwork in Workplace: Perspectives from Generation X and Y
A Study of Cross Generation Teamwork in Workplace: Perspectives from Generation X and Y
指導教授: 張媁雯
Chang, Wei-Wen
口試委員: 張詠晴
Chang, Yung-Ching
袁宇熙
Yuan, Yu-Hsi
張媁雯
Chang, Wei-Wen
口試日期: 2022/05/31
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 120
英文關鍵詞: Gen X, Gen Y, Cross Generation Teamwork, Collaboration, Communication, Generational Difference
研究方法: 半結構式訪談法
DOI URL: http://doi.org/10.6345/NTNU202300058
論文種類: 代替論文:專業實務報告(專業實務類)
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  • Generational differences have been a popular topic in the workplace in recent years. Generation X (Gen X) and Generation Y (Gen Y) are now dominating the contemporary workforce; their collaboration, communication with each other has become inevitable and influences their teamwork quality, job performance, further influencing organizational outcomes. The difference between them may increase conflict, misunderstanding and miscommunication, and it may reduce organizational citizenship behavior in the workplace. To better understand how generations differ, why they may not communicate smoothly and how matters stand between their collaboration in the workplace, the research is needed on cross generation teamwork in the workplace from the perspective of Gen X and Y in Taiwan. Therefore, two research questions are investigated in this research, including Gen X and Y’s (a) experience and differences and (b) coping strategies and suggestions. This study was conducted with a qualitative method. Twenty participants were interviewed in this research. First, experience and differences can be divided into four dimensions based on the goals, roles, processes, interpersonal relationships (GRPI) model. With these results, it provides references for human resource managers to understand their differences between communication and collaboration. Second, coping strategies and suggestions. The result shows that they use the same coping strategy when facing disagreement but different strategy when it comes to problems. Suggestion for Gen X is to improve their emotions, and for Gen Y is to look far forward in their future. The implications derived from the findings are also discussed.

    ABSTRACT I TABLE OF CONTENT III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Problem Statement 4 Research Purposes 4 Questions of the Study 5 Significance of the Research 5 Research Scope 6 Definition of Terms 7 CHAPTER II LITERATURE REVIEW 9 Teamwork 9 The Notion of Generations 13 Goals, Roles, Processes, Interpersonal Relationships (GRPI) Model 21 CHAPTER III RESEARCH METHOD 27 Research Approach 27 Research Conceptual Framework 28 Research Procedure 29 Research Participants and Criteria 32 Data Collection 35 Data Analysis 39 Research Quality 46 CHAPTER IV RESEARCH FINDINGS AND DISCUSSIONS 49 X and Y’s Experience and Differences 49 Coping Strategy and Suggestion 68 Discussion 76 CHAPTER Ⅴ CONCLUSION AND SUGGESTIONS 81 Conclusion 81 Implications 83 Limitations 84 Suggestions for Future Study 85 REFERENCES 87 APPENDIX A QUESTIONNAIRE (ENGLISH VERSION) 101 APPENDIX B QUESTIONNAIRE (CHINESE VERSION) 105 APPENDIX C INTERVIEW QUESTION FOR GEN X 109 APPENDIX D INTERVIEW QUESTION FOR GEN Y 111 APPENDIX E THE EXAMPLE OF OPENING CODING BY ATLAS,TI 113 APPENDIX F CONSENT FORM 119

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