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研究生: 黃進烽
Huang, Chin-feng
論文名稱: 探討模擬學習對發展組織菁英主管之影響-以建構整合評鑑機制的職能落實觀點
Exploring the Influence of Simulation Learning upon the Development of Organizational Talent from the Perspective of Constructing an Integrated Evaluation Mechanism
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 博士
Doctor
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 215
中文關鍵詞: 模擬學習職能職能評鑑菁英人才發展
英文關鍵詞: Simulation Learning, Competency, Competency Evaluation, Talent Development
論文種類: 學術論文
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  • 本研究主要探討模擬學習應用於組織發展菁英主管之可行性,並針對組織發展菁英主管,建構一套整合模擬學習、職能評鑑且能落實職能之學習模式,再就此模式進行學習成效評估,以確認其具體效益,並期做為組織發展菁英主管的參考。
    本研究採用質性研究的紮根理論研究方法,針對高科技製造業之菁英主管、人資及模擬學習供應商之主管等11位受訪者進行訪談,以探討模擬學習應用於組織發展菁英主管之可行性,並根據訪談蒐集資料,分析歸納出一套菁英主管發展模式與理論。之後並參考Kirkpatrick的四階層評估模型與Jack Phillips之學習成效評估ROI模式,藉由調查研究法,蒐集學習成效相關資料並進行分析,以確認此學習模式之具體成效。
    本研究發現,若能確實推動有效的模擬學習,並經適當的需求分析與設計,應用模擬學習以發展菁英主管應具可行性。本研究也發展出一套整合模擬學習、職能評鑑且能落實職能之菁英主管發展模式與理論,並發現其在Kirkpatrick的四個層級及ROI層級都有正面的學習成效。研究最後亦分別針對有意應用模擬學習之組織及未來研究者提出建議,並探討本研究在實務上的意涵。

    This study aimed to explore the feasibility of simulation learning upon the development of organizational talent, to construct a learning model including simulation learning, competency assessment and the application of competency to actual workplace, and finally to evaluate the learning effectiveness of the learning model.
    According to the purposes of this study, the grounded theory was applied to collect and analyze the qualitative data through in-depth interview with 11 interviewees from two high-tech companies and one simulation learning vendor for exploring the feasibility of simulation learning and constructing the learning model. In order to evaluate and verify the learning effectiveness of the learning model, this study used survey research method to collect and analyze information based on Kirkpatrick's Learning Evaluation Model and Jack Philips’ ROI Model.
    The results of this study are as the follow: (1) Organizations could foster talent by means of valid and well-designed simulation learning. (2) The integrated learning model including simulation learning, competency assessment and the application of competency to actual workplace has been built. (3) The results of the learning model are positive in Kirkpatrick's 4 levels and Jack Philips’ ROI level. This study also provides some suggestions and implications in the end of this study.

    第一章 緒論...............................................1 第一節 研究背景與動機.....................................1 第二節 研究目的..........................................3 第三節 研究範圍與限制.....................................4 第四節 重要名詞釋義.......................................5 第二章 文獻探討.............................................7 第一節 模擬學習..........................................7 第二節 組織發展菁英主管之作法..............................16 第三節 運用商業模擬遊戲以發展組織菁英主管的可能性探討...........24 第四節 職能落實與學習成效.................................26 第三章 研究方法與設計.......................................37 第一節 研究方法與工具....................................37 第二節 研究對象.........................................39 第三節 研究步驟…........................................41 第四節 資料處理與分析方法.................................44 第四章 資料分析............................................47 第一節 資料蒐集過程......................................47 第二節 根據紮根理論之資料整理與分析過程......................51 第三節 學習成效評估的資料整理與分析過程......................59 第五章 模擬學習應用於組織發展菁英主管的可行性探討.................61 第一節 有效的模擬學習.....................................61 第二節 模擬學習促進職能發展................................82 第三節 應用模擬學習以發展主管管理能力........................90 第四節 模擬學習應用於組織發展菁英主管.......................101 第五節 模擬學習應用於組織發展菁英主管之可行性探討.............107 第六章 整合模擬學習、職能評鑑且能落實職能之學習模式探討...........113 第一節 職能評鑑探討.....................................113 第二節 模擬學習後之配套措施探討............................142 第三節 整體發展模式及職能落實探討..........................158 第四節 整合模擬學習、職能評鑑且能落實職能之學習模式探討........174 第七章 整合模擬學習、職能評鑑且能落實職能之學習模式學習成效 評估..............................................179 第一節 A公司的菁英主管發展方案實施背景說明..................179 第二節 A公司的菁英主管發展方案簡介.........................181 第三節 A公司的菁英主管發展方案學習成效評估規劃...............185 第四節 A公司的菁英主管發展方案學習成效評估結果...............190 第八章 結論與建議..........................................195 第一節 研究結論........................................195 第二節 研究建議........................................202 第三節 實務上的意涵.....................................205 參考文獻..................................................207 一、中文部分............................................207 二、外文部分............................................208 附 錄...................................................213 訪談大綱..................................................215

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