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研究生: 葛建培
論文名稱: 訓練品質、組織承諾與組織績效關聯性之研究
指導教授: 黃能堂
Huang, Neng-Tang
學位類別: 博士
Doctor
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2008
畢業學年度: 96
語文別: 中文
論文頁數: 300
中文關鍵詞: 訓練品質組織承諾組織績效
英文關鍵詞: Training quality, Organizational commitment, Organizational performance
論文種類: 學術論文
相關次數: 點閱:160下載:37
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  • 中文摘要
      本研究旨在探討企業訓練品質與組織績效間的關係,並進一步探究組織承諾在企業訓練品質與組織績效間的中介效果。本研究主要採用問卷調查法,以股票上市櫃公司及參與職訓局TTQS專案計畫之廠商和一般產業為母群體,採立意抽樣的方式,最後針對200家公司發出2000份主管、一般員工及人力資源人員問卷,獲得了96份有效主管問卷、362份有效一般人員問卷及125份有效人力資源人員問卷,計96家公司的有效配對樣本,共583份有效問卷,回收率達29.15%。研究工具包括訓練品質量表、組織承諾量表及組織績效量表,問卷調查所得資料經SEM結構方程式統計方法處理後,得到了下列七點結論:(一)企業組織部分背景變項對企業訓練品質具顯著影響;(二)企業組織不同的背景變項對企業組織承諾無顯著影響;(三)企業組織部分背景變項對企業組織績效具顯著影響;(四)企業訓練品質對組織承諾皆具顯著相關;(五)企業部分訓練品質對組織績效有負向顯著相關;(六)企業組織承諾對組織績效無顯著相關;(七)企業部分訓練品質會透過組織承諾的中介,對企業組織績效具顯著相關。

    ABSTRACT
    The purpose of this research was to explore the relationship between training quality and organizational performance, which was mediated by organizational commitment. Using the questionnaire survey for the Taiwan’s industrial field, the study’s hypotheses are tested by applying quantitative analyses to survey data collected from 96 Taiwan’s businesses and in total 583 of effective samples were included in the final analysis. The response rate of 29.15 percent obtained in the survey is consistent with results in mail and internet surveys. The data were analyzed using Structural Equation Modeling(SEM) and hierarchical regression analysis examine the roles of organizational commitment as mediating variables between training quality and organizational performance. Results of our study found that (1) Organizational background of partial variables has direct effect on training quality. (2) Organizational background variables have no direct effect on organizational commitment. (3) Organizational background of partial variables has direct effect on organizational performance. (4) Training quality has all of significant effects on organizational commitment. (5) Training quality of partial variables has subtractive significant effects on organizational performance. (6) Organizational commitment has no direct effect on organizational performance. (7) Organizational commitment of partial variables is a mediator of significant effects between training quality and organizational performance of partial variables. Finally, based on the findings of our study, many recommendations were provides for the industrial and academic fields.

    中文摘要     I ABSTRACT   II 目錄      IV 圖次      VII 表次     VIII 第一章 緒論    1 第一節 研究背景與動機   2 第二節 研究目的      6 第三節 研究範圍與限制   7 第四節 名詞釋義     7 第二章 文獻探討     11 第一節 ISO 10015    11 第二節 TTQS訓練品質系統   20 第三節 訓練品質     32 第四節 組織承諾     46 第五節 組織績效     52 第六節 訓練品質與組織承諾之關係  63 第七節 訓練品質與組織績效之關係  68 第八節 訓練評估與組織績效之關係  83 第九節 組織承諾與組織績效之關係  91 第三章 研究設計與實施   97 第一節 研究架構    97 第二節 研究假設    98 第三節 研究方法    100 第四節 研究流程    100 第五節 研究工具    104 第六節 研究母群與抽樣設計 112 第七節 研究實施    114 第八節 資料分析    115 第四章 資料分析     123 第一節 樣本描述    123 第二節 研究模式之變數歸類 134 第三節 企業的背景變項對於訓練品質、組織承諾與組織績效之差異  143 第四節 訓練品質對於組織承諾之影響 150 第五節 訓練品質對於組織績效之影響  161 第六節 組織承諾對組織績效之影響   171 第七節 訓練品質對組織績效之影響-組織承諾中介效果  180 第五章 結論與建議  191 第一節 結論    191 第二節 建議    195 參考文獻       201 壹、中文部分   201 貳、英文部分   209 附錄         235 附錄一、專家學者訪談名單  235 附錄二、組織訓練品質、組織承諾與組織績效-內容訪談大綱  237 附錄三、專家與內容效度意見統計表   239 附錄四、專家內容效度問卷對照表    249 附錄五、預試問卷     259 附錄六、訓練品質、組織承諾與組織績效α值摘要表   273 附錄七、問卷內容分析檢核表    277 附錄八、正式問卷     281 附錄九、參與正式問卷調查之企業名錄  295 附錄十、組織規模事後分析表    297 附錄十一、製造/營造業與電子/資訊業訓練品質題項分布表 299 圖 次 圖2-1 培訓流程圖     19 圖3-1 研究架構圖     97 圖3-2 本研究流程圖    101 圖4-1 一階驗證性分析單因子模式圖   135 圖4-2 一階驗證性分析三因子無相關模式圖   136 圖4-3 一階驗證性分析三因子相關模式圖    136 圖4-4 二階驗證性分析模式圖      137 圖4-5 一階驗證性分析單因子模式圖   140 圖4-6 一階驗證性分析三因子無相關模式圖   140 圖4-7 一階驗證性分析三因子相關模式圖    141 圖4-8 二階驗證性因素分析模式圖     141 圖4-9 訓練過程、財務績效、價值承諾中介迴歸路徑圖  181 圖4-10 訓練過程、財務績效、努力承諾中介迴歸路徑圖  183 圖4-11 訓練過程、財務績效、留職承諾中介迴歸路徑圖  184 圖4-12 訓練過程、營運績效、價值承諾中介迴歸路徑圖  186 圖4-13 訓練過程、營運績效、努力承諾中介迴歸路徑圖  187 圖4-14 訓練過程、營運績效、留職承諾中介迴歸路徑圖  188 圖4-15 訓練品質、組織績效、組織承諾中介迴歸路徑圖  190 表 次 表2-1 TTQS計分卡   24 表2-2 訓練品質特性   36 表2-3 訓練評估模型   38 表2-4 訓練成效評估模式   39 表2-5 訓練學習移轉策略方法   40 表2-6 評量學習與績效評估    41 表2-7 訓練計分卡查檢   42 表2-8 教育訓練對人力資源績效影響   43 表2-9 組織承諾構面彙整   49 表2-10 組織績效彙整   61 表2-11 HRD價值矩陣   77 表2-12 組織承諾程度相關性影響   94 表3-1 訓練品質問卷構面之一般與HR員工   106 表3-2 組織承諾問卷構面之一般與HR員工   107 表3-3 組織績效問卷構面    108 表3-4 預試抽樣公司分佈    111 表3-5 問卷抽樣分配    113 表4-1 企業背景資料分布   125 表4-2 樣本背景資料分布(一般員工問卷)   126 表4-3 樣本背景資料分布(HR員工問卷)   128 表4-4 樣本企業背景資料合併    129 表4-5 訓練過程各題項相關分析   131 表4-6 訓練成效各題項相關分析   132 表4-7 訓練滿意各題項相關分析   133 表4-8 組織承諾二階驗證性因素分析模式配適度指標   135 表4-9 組織承諾二階模式信效度   138 表4-10 組織績效二階驗證性因素分析模式配適度指標   139 表4-11 組織績效二階模式信效度   142 表4-12 樣本訓練品質之平均值標準差摘要   143 表4-13 產業別訓練品質之變異數分析摘要   144 表4-14 成立年限訓練品質之變異數分析摘要   144 表4-15 組織規模訓練品質之變異數分析摘要 145 表4-16 營運範圍訓練品質之變異數分析摘要   145 表4-17 樣本組織承諾之平均值標準差摘要   146 表4-18 產業別組織承諾之變異數分析摘要   146 表4-19 成立年限組織承諾之變異數分析摘要   146 表4-20 組織規模組織承諾之變異數分析摘要   147 表4-21 營運範圍組織承諾之變異數分析摘要   147 表4-22 樣本組織績效之平均值標準差摘要    148 表4-23 產業別組織績效之變異數分析摘要    148 表4-24 成立年限無母數統計分析    149 表4-25 組織規模無母數統計分析    149 表4-26 營運範圍無母數統計分析    150 表4-27 企業訓練滿意對組織價值承諾之迴歸分析   152 表4-28 企業訓練滿意對組織努力承諾之迴歸分析   153 表4-29 企業訓練滿意對組織留職承諾之迴歸分析   154 表4-30 企業訓練過程對組織價值承諾之迴歸分析   155 表4-31 企業訓練過程對組織努力承諾之迴歸分析   156 表4-32 企業訓練過程對組織留職承諾之迴歸分析   157 表4-33 企業訓練成效對組織價值承諾之迴歸分析   158 表4-34 企業訓練成效對組織努力承諾之迴歸分析   159 表4-35 企業訓練成效對組織留職承諾之迴歸分析   160 表4-36 企業訓練品質對企業組織承諾之迴歸分析   161 表4-37 企業訓練滿意對組織財務績效之迴歸分析   162 表4-38 企業訓練滿意對組織營運績效之迴歸分析   163 表4-39 企業訓練滿意對組織人力資源績效之迴歸分析   164 表4-40 企業訓練過程對組織財務績效之迴歸分析    165 表4-41 企業訓練過程對組織營運績效之迴歸分析    166 表4-42 企業訓練過程對組織人力資源績效之迴歸分析   167 表4-43 企業訓練成效對組織財務績效之迴歸分析    168 表4-44 企業訓練成效對組織營運績效之迴歸分析    169 表4-45 企業訓練成效對組織人力資源績效之迴歸分析   170 表4-46 企業訓練品質對企業組織績效之迴歸分析   171 表4-47 企業組織價值承諾對組織財務績效之迴歸分析   172 表4-48 企業組織價值承諾對組織營運績效之迴歸分析   173 表4-49 企業組織價值承諾對組織人力資源績效之迴歸分析   174 表4-50 企業組織努力承諾對組織財務績效之迴歸分析   175 表4-51 企業組織努力承諾對組織營運績效之迴歸分析   176 表4-52 企業組織努力承諾對組織人力資源績效之迴歸分析   176 表4-53 企業組織留職承諾對組織財務績效之迴歸分析   177 表4-54 企業組織留職承諾對組織營運績效之迴歸分析   178 表4-55 企業組織留職承諾對組織人力資源績效之迴歸分析   179 表4-56 企業組織承諾對企業組織績效之迴歸分析    180 表4-57 企業訓練過程及價值承諾對組織財務績效之迴歸分析  181 表4-58 企業訓練過程及努力承諾對組織財務績效之迴歸分析  182 表4-59 企業訓練過程及留職承諾對組織財務績效之迴歸分析  184 表4-60 企業訓練過程及價值承諾對組織營運績效之迴歸分析  185 表4-61 企業訓練過程及努力承諾對組織營運績效之迴歸分析  186 表4-62 企業訓練過程及留職承諾對組織營運績效之迴歸分析  188 表4-63 企業訓練品質及組織承諾對企業組織績效之迴歸分析  189 表5-1 資料分析結果彙整                 192

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