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研究生: 江語潔
Khangezile Hlengiwe Millicent Fakudze
論文名稱: Perceived Strategic Human Resource Development Activities and Barriers to Enhanced Performance of Public Sector Employees in Swaziland
Perceived Strategic Human Resource Development Activities and Barriers to Enhanced Performance of Public Sector Employees in Swaziland
指導教授: 蔡錫濤
Tsai, Shir-Tau
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2014
畢業學年度: 102
語文別: 英文
論文頁數: 72
中文關鍵詞: Public Sector PerformanceStrategic Human Resource DevelopmentStrategic Human Resource ManagementPerceived Barriers
英文關鍵詞: Public Sector Performance, Strategic Human Resource Development, Strategic Human Resource Management, Perceived Barriers
論文種類: 學術論文
相關次數: 點閱:269下載:5
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  • The pressure on governments to improve their performance has reached a new level of intensity, and calls for leaders to rise to the challenge to make improvements in public sector performance. Strategic human resource development (SHRD), with its focus on proactive change management, can help governments survive in an increasingly global, unstable, and competitive environment. Public sector employee performance has been a subject of interest for decades, yet, still remains critical to realizing optimum performance. Against such a background, improving public sector employee performance is no longer a choice but a fiscal reckoning. Market analysts have argued that 80% of the organization’s worth is contained in its human capital. The purpose of the research was to explore and describe the different SHRD activities while explaining and predicting the relationship between selected demographic characteristics and perceived barriers to enhanced performance. A comparative survey of the perceptions of both the supervisors and subordinates was conducted. The research took a quantitative approach, thus, data collection was through the use of a closed-ended questionnaire designed for both supervisors and employees in the Swaziland Civil Service. The questionnaire was reviewed by a panel experts and peers to ensure content validity. The SPSS program was used to analyse the data using correlation, regression, t-test, ANOVA and reliability analysis. The results were expected to provide a basis for enhancing public sector employee performance through the effective implementation of strategic human resource development strategies that will ensure the best use of Swaziland's human resource in a holistic manner.

    The pressure on governments to improve their performance has reached a new level of intensity, and calls for leaders to rise to the challenge to make improvements in public sector performance. Strategic human resource development (SHRD), with its focus on proactive change management, can help governments survive in an increasingly global, unstable, and competitive environment. Public sector employee performance has been a subject of interest for decades, yet, still remains critical to realizing optimum performance. Against such a background, improving public sector employee performance is no longer a choice but a fiscal reckoning. Market analysts have argued that 80% of the organization’s worth is contained in its human capital. The purpose of the research was to explore and describe the different SHRD activities while explaining and predicting the relationship between selected demographic characteristics and perceived barriers to enhanced performance. A comparative survey of the perceptions of both the supervisors and subordinates was conducted. The research took a quantitative approach, thus, data collection was through the use of a closed-ended questionnaire designed for both supervisors and employees in the Swaziland Civil Service. The questionnaire was reviewed by a panel experts and peers to ensure content validity. The SPSS program was used to analyse the data using correlation, regression, t-test, ANOVA and reliability analysis. The results were expected to provide a basis for enhancing public sector employee performance through the effective implementation of strategic human resource development strategies that will ensure the best use of Swaziland's human resource in a holistic manner.

    ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES V CHAPTER I INTRODUCTION 1 Background of the Study 2 Research Purposes 5 Research Questions 5 Significance of the Study 6 Definition of Terms 6 CHAPTER II LITERATURE REVIEW 9 The Performance Crisis 9 Public Sector Performance 10 Strategic Human Resource Development (SHRD) 12 Linking SHRD to Strategic Human Resource Management (SHRM) 15 Specific HR Strategies 18 Selected HRD Strategies 19 Performance Management Strategy (PMS) 22 Selected Demographic Characteristics 22 Enhancing Employee Performance 24 Perceived Barriers to Enhanced Performance 24 Summary 26 CHAPTER III RESEARCH METHODS 29 Research Framework 29 Research Approach 30 Instrument for Data Collection 33 CHAPTER IV FINDINGS AND DISCUSSIONS 37 Demographic data of subjects 37 Descriptive statistics 38 Supervisors and subordinates’ perceptions of SHRD activities 38 Differences between the perceptions of female and male employees 41 Perceived Barriers and Enhanced Performance 45 Correlation Analysis 46 CHAPTER V CONCLUSIONS AND SUGGESTIONS 51 Conclusion 51 Limitations 55 Suggestions 55 REFERENCES 61 APPENDIX A: COVER LETTER 65 APPENDIX B: QUESTIONNAIRE 66 APPENDIX: C ITEMS CODING 69

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