研究生: |
石永康 SUBPA-UT KONGMEE |
---|---|
論文名稱: |
Effect of Grit on Organizational Citizenship Behavior in Hotel Industry in Bangkok, Thailand: The Moderating Role of Organizational Identification Effect of Grit on Organizational Citizenship Behavior in Hotel Industry in Bangkok, Thailand: The Moderating Role of Organizational Identification |
指導教授: |
盧承杰
Lu, Cheng-Chieh |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2020 |
畢業學年度: | 108 |
語文別: | 英文 |
論文頁數: | 57 |
DOI URL: | http://doi.org/10.6345/NTNU202000533 |
論文種類: | 學術論文 |
相關次數: | 點閱:198 下載:33 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
The hotel industry serves as a key source of economic growth in Thailand since the rate of growth is increasing yearly. The trend of growth leads to a high demand for quality hotel employees. It also becomes one of human resource management challenges to identify the particular skills and personalities which can predict the organizational outcomes. Thus, the purpose of this study is to explore the relationship between grit and organizational citizenship behavior. Further, organizational identification is investigated whether it can strengthen the positive effect of grit on OCB. Samples of this study were 288 hotel employees from four-star and five-star hotels in Bangkok, Thailand. The quantitative research approach and survey-based methodology were adopted. Hypotheses were tested using SPSS 23. The results reveal that grit, organizational identification, and OCB have a positive relationship with each other. Moreover, the finding shows that organizational identification can moderate the positive relationship between grit and OCB. In the end, practical implications of grit for human resource management and development strategies are discussed.
Arouty, D. (2015). Does character matter?: The role of grit and resilience in predicting academic success. (Unpublished doctoral dissertation). Hofstra University, Hempstead, New York.
Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34(3), 325-374.
Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14(1), 20-39.
Baruch, Y., & Cohen, A. (2007). The dynamics between organisational commitment and professional identity formation at work. In A. Brown, S. Kirpal, & F. Reuner (Eds.) Identities at Work (pp. 241–260). Dordrecht: Springer.
Bellou, V., Chitiris, L., & Bellou, A. (2005). The impact of organizational identification and self-esteem on organizational citizenship behavior: The case of Greek public hospitals. Operational Research, 5(2), 305-318.
Benkhoff, B. (1997). Better Performance through Organizational Identification: A Test of Outcomes and Antecedents Based on Social Identity Theory. In J. Wickham (Ed.), The Search for Competitiveness and Its Implications for Employment. Dublin: Oak Tree Press.
Brown, M. E. (1969). Identification and some conditions of organizational involvement. Administrative Science Quarterly, 14(3), 346-355.
Budiman, A., Anantadjaya, S. P., & Prasetyawati, D. (2014). Does job satisfaction influence organizational citizenship behavior? An empirical study in selected 4-star hotels in Jakarta, Indonesia. Review of Integrated Business and Economics Researsh, 3(10), 130-149.
Buil, I., Martínez, E., & Matute, J. (2016). From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry. Tourism Management, 57, 256-271.
Burkhart, R. A., Tholey, R. M., Guinto, D., Yeo, C. J., & Chojnacki, K. A. (2014). Grit: A marker of residents at risk for attrition? Surgery, 155(6), 1014-1022.
Chen, C.-H. V., & Kao, R.-H. (2011). A multilevel study on the relationships between work characteristics, self-efficacy, collective efficacy, and organizational citizenship behavior: The case of Taiwanese police duty-executing organizations. The Journal of Psychology, 145(4), 361-390.
Coyle‐Shapiro, J. A. M., & Kessler, I. (2003). The employment relationship in the UK public sector: A psychological contract perspective. Journal of Public Administration Research and Theory, 13(2), 213-230.
De Vera, M. J., Gavino Jr, J. C., & Portugal, E. J. (2015). Grit and superior work performance in an Asian context. Paper presented at the Proceedings of 11th International Business and Social Science Research Conference, Crowne Plaza Hotel, Dubai.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512.
Demircioglu, Y., & Giritli, F. (2015). Organizational identification and turnover intention of employees in the turkish construction industry. Paper presented at the CIB International Conference, London.
Duckworth, A., & Gross, J. J. (2014). Self-control and grit: Related but separable determinants of success. Current Directions in Psychological Science, 23(5), 319-325.
Duckworth, A. L., Kirby, T. A., Tsukayama, E., Berstein, H., & Ericsson, K. A. (2011). Deliberate practice spells success: Why grittier competitors triumph at the National Spelling Bee. Social Psychological and Personality Science, 2(2), 174-181.
Duckworth, A. L., Peterson, C., Matthews, M. D., & Kelly, D. R. (2007). Grit: perseverance and passion for long-term goals. Journal of Personality and Social Psychology, 92(6), 1087-1101.
Duckworth, A. L., & Quinn, P. D. (2009). Development and validation of the Short Grit Scale (GRIT–S). Journal of Personality Assessment, 91(2), 166-174.
Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39(2), 239-263.
Edwards, M. R. (2005). Organizational identification: A conceptual and operational review. International Journal of Management Reviews, 7(4), 207-230.
Erawan, Z. (2018). IHG Announces Major Portfolio Expansion in Thailand. Retrieved from https://newthaihotels.com/ihg-announces-major-portfolio-expansion-in-thailand/Zac Erawan.
Euromonitor (2019). Luxury Hotels in Thailand. Retrieved from https://www.euromonitor.com/luxury-hotels-in-thailand/report.
Foote, N. N. (1951). Identification as the basis for a theory of motivation. American Sociological Review, 16(1), 14-21.
Hall, D. T., Schneider, B., & Nygren, H. T. (1970). Personal factors in organizational identification. Administrative Science Quarterly, 15(2), 176-190.
Hamel, S. (2019). Global Destination Cities Index Report 2019. Mastercard Worldwide.
Hemaloshinee, V., & Nomahaza, M. (2017). Organizational citizenship behavior in hospitality industry: Bridging challenges, benefits and contribution. International Journal of Human Capital in Urban Management, 2(3), 243-250.
Hobfoll, S. E., Johnson, R. J., Ennis, N., & Jackson, A. P. (2003). Resource loss, resource gain, and emotional outcomes among inner city women. Journal of Personality and Social Psychology, 84(3), 632-643.
Iftikhar, M., Shahid, M. U., Shahab, M. H., Mobeen, M., & Qureshi, M. I. (2016). Exploring the relationship among organizational citizenship behavior, psychological empowerment and turnover intensions with the mediating role of affective commitment. International Review of Management and Marketing, 6(4S), 296-304.
Ion, A., Mindu, A., & Gorbănescu, A. (2017). Grit in the workplace: Hype or ripe? Personality and Individual Differences, 111, 163-168.
Iun, J., & Huang, X. (2007). How to motivate your older employees to excel? The impact of commitment on older employees’ performance in the hospitality industry. International Journal of Hospitality Management, 26(4), 793-806.
Jones, E. G., & Kay, M. (1992). Instrumentation in cross-cultural research. Nursing Research, 41(3), 186-188.
Kane, R. E., Magnusen, M. J., & Perrewé, P. L. (2012). Differential effects of identification on extra-role behavior. Career Development International, 17(1), 25-42.
Kegans, L., McCamey, R. B., & Hammond, H. (2012). Organizational citizenship behavior and work experience. Hospital Topics, 90(3), 74-81.
Kelly, D. R., Matthews, M. D., & Bartone, P. T. (2014). Grit and hardiness as predictors of performance among West Point cadets. Military Psychology, 26(4), 327-342.
Kessler, I., Coyle-Shapiro, J., & Purcell, J. (2004). Exploring organizationally directed citizenship behaviour: Reciprocity or ‘It’s my Job’? Journal of Management Studies, 41(1), 85-106.
Kidder, D. L., & Parks, J. M. (2001). The good soldier: Who is s (he)?. Journal of Organizational Behavior, 22(8), 939-959.
Kwon Choi, B., Koo Moon, H., Ko, W., & Min Kim, K. (2014). A cross-sectional study of the relationships between organizational justices and OCB: Roles of organizational identification and psychological contracts. Leadership & Organization Development Journal, 35(6), 530-554.
Lam, C. L., Yuen, N. Y., Mercer, S. W., & Wong, W. (2010). A pilot study on the validity and reliability of the Patient Enablement Instrument (PEI) in a Chinese population. Family Practice, 27(4), 395-403.
Lavelle, J. J., Brockner, J., Konovsky, M. A., Price, K. H., Henley, A. B., Taneja, A., & Vinekar, V. (2009). Commitment, procedural fairness, and organizational citizenship behavior: A multifoci analysis. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 30(3), 337-357.
LeBlanc, C. J. (2014). Characteristics Shaping College Student Organizational Citizenship Behavior. American Journal of Business Education, 7(2), 99-108.
Lee, Y. J., Shin, Y., Park, J., & Sohn, Y. W. (2018). Effects of grit on organizational citizenship behavior. Korean Journal of Industrial and Organizational Psychology, 31(1), 327-352.
Lu, V. N., Capezio, A., Restubog, S. L. D., Garcia, P. R., & Wang, L. (2016). In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees. Tourism Management, 56, 8-19.
Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103-123.
Mahdiuon, R., Ghahramani, M., & Sharif, A. R. (2010). Explanation of organizational citizenship behavior with personality. Procedia-Social and Behavioral Sciences, 5, 178-184.
McCloy, R. A., Campbell, J. P., & Cudeck, R. (1994). A confirmatory test of a model of performance determinants. Journal of Applied Psychology, 79(4), 493-505.
Morrison, E. W. (1994). Role definitions and organizational citizenship behavior: The importance of the employee's perspective. Academy of Management Journal, 37(6), 1543-1567.
Neuman, G. A., & Kickul, J. R. (1998). Organizational citizenship behaviors: Achievement orientation and personality. Journal of Business and Psychology, 13(2), 263-279.
Olkkonen, M.-E., & Lipponen, J. (2006). Relationships between organizational justice, identification with organization and work unit, and group-related outcomes. Organizational Behavior and Human Decision Processes, 100(2), 202-215.
Organ, D. W. (1988). Organizational citizenship behavior: The Good Goldier Syndrome. Lexington, MA, England: Lexington Books/D.C. Health and Com.
Partington, S. N. (2016). Hospitality employment the good, the bad, and the ugly. In C. Lashley (Ed.) The routledge handbook of hospitality studies. (pp.207-219). London: Routledge.
Phetphongphan, W., & Ussahawanitchakit, P. (2015). Organizational citizenship behavior and firm success: An empirical research of hotel businesses in Thailand. The Business & Management Review, 7(1), 428-443.
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122-141.
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107-142.
Pratt, M. (1998). Central questions in organizational identification. Identity in Organizations, 24(3), 171-207.
Qureshi, J. A., Zeb, A. S. F., & Saifullah, K. (2011). The effect of self-esteem and organizational identification on organizational citizenship behavior: A case of Pakistani public sector university. African Journal of Business Management, 5(9), 3448-3456.
Riketta, M. (2005). Organizational identification: A meta-analysis. Journal of Vocational Behavior, 66(2), 358-384.
Robertson-Kraft, C., & Duckworth, A. L. (2014). True grit: Trait-level perseverance and passion for long-term goals predicts effectiveness and retention among novice teachers. Teachers College Record, 116(3), 1-27.
Rousseau, D. M. (1998). The ‘problem’of the psychological contract considered. Journal of Organizational Behavior, 19, 665-671.
Ruizalba, J. L., Bermúdez-González, G., Rodríguez-Molina, M. A., & Blanca, M. J. (2014). Internal market orientation: An empirical research in hotel sector. International Journal of Hospitality Management, 38, 11-19.
Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217-1227.
Salles, A., Cohen, G. L., & Mueller, C. M. (2014). The relationship between grit and resident well-being. The American Journal of Surgery, 207(2), 251-254.
Smith, C., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653-663.
Smith, K. J., Emerson, D. J., & Boster, C. R. (2018). An examination of reduced audit quality practices within the beyond the role stress model. Managerial Auditing Journal, 33(8/9), 736-759.
Sorensen, T. (2017). Two ways to test candidate personality and intelligence before you hire. Retrieved from https://www.tomsorensen.in.th/two-ways-to-test-candidate-personality-and-intelligence-before-you-hire.
Stewart, S. B. (2015). Grit and self-control as predictors of first-year student success. (Doctoral dissertation). Retrieved from ProQuest Dissertations Publishing (3722559).
Suzuki, Y., Tamesue, D., Asahi, K., & Ishikawa, Y. (2015). Grit and work engagement: A cross-sectional study. PloS One, 10(9), e0137501.
Tajfel, H. (1974). Social identity and intergroup behaviour. Information (International Social Science Council), 13(2), 65-93.
Tajfel, H., Turner, J. C., Austin, W. G., & Worchel, S. (1979). An integrative theory of intergroup conflict. The social psychology of intergroup relations: 33-47. Monterey, CA: Brooks-Cole.
Tsaur, S.-H., & Lin, Y.-C. (2004). Promoting service quality in tourist hotels: The role of HRM practices and service behavior. Tourism Management, 25(4), 471-481.
Turner, J. C., & Tajfel, H. (1986). The social identity theory of intergroup behavior. Psychology of Intergroup Relations, 5, 7-24.
Turnipseed, D. (1996). Organization citizenship behaviour: An examination of the influence of the workplace. Leadership & Organization Development Journal, 17(2), 42-47.
Van Dick, R., Grojean, M. W., Christ, O., & Wieseke, J. (2006). Identity and the extra mile: Relationships between organizational identification and organizational citizenship behaviour. British Journal of Management, 17(4), 283-301.
Van Dick, R., Van Knippenberg, D., Kerschreiter, R., Hertel, G., & Wieseke, J. (2008). Interactive effects of work group and organizational identification on job satisfaction and extra-role behavior. Journal of Vocational Behavior, 72(3), 388-399.
Van Dyne, L., Vandewalle, D., Kostova, T., Latham, M. E., & Cummings, L. (2000). Collectivism, propensity to trust and self‐esteem as predictors of organizational citizenship in a non‐work setting. Journal of Organizational Behavior, 21(1), 3-23.
Vondey, M. (2010). The relationships among servant leadership, organizational citizenship behavior, person-organization fit, and organizational identification. International Journal of Leadership Studies, 6(1), 3-27.
Walmsley, A. (2004). Assessing staff turnover: A view from the English Riviera. International Journal of Tourism Research, 6(4), 275-287.
Wanxian, L., & Weiwu, W. (2007). A demographic study on citizenship behavior as in-role orientation. Personality and Individual Differences, 42(2), 225-234.
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617.
WTTC. (2019). World Travel and Tourism Council, Global Economic Impact and Trends (2019). Retrieved from http://www.wttc.org/datagateway.
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands-resources model. International Journal of Stress Management, 14(2), 121-141.
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2009). Reciprocal relationships between job resources, personal resources, and work engagement. Journal of Vocational Behavior, 74(3), 235-244.
Yen, C.-H., & Teng, H.-Y. (2013). The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry. Tourism Management, 36, 401-410.
Yuvejwattana, S. (2019). Thailand Expects a Record 41.1 Million Foreign Tourists in 2019. Retrieved from https://www.bloomberg.com/news/articles/2019-01-28/thailand-expects-a-record-41-1-million-foreign-tourists-in-2019