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研究生: 徐莉敏
Ruch Ordoñez, Limi Estephania
論文名稱: Career Management Fit Dilemma: Examining the mediating effect of psychological contract breaches on turnover intention in the Honduran Business Process Outsourcing Industry
Career Management Fit Dilemma: Examining the mediating effect of psychological contract breaches on turnover intention in the Honduran Business Process Outsourcing Industry
指導教授: 林怡君
Lin, Yi-Chun Jane
口試委員: 林怡君
Lin, Yi-Chun Jane
葉俶禎
Yeh, Chu-Chen Rosa
陳心懿
Chen, Shin-yih Angela
口試日期: 2023/06/01
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 92
英文關鍵詞: Honduras, individual career management, organizational career management, psychological contract breach, turnover intention
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202300923
論文種類: 學術論文
相關次數: 點閱:110下載:5
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  • This paper aims to explore the current situation of career management in the Honduran business process outsourcing industry and analyze post-COVID-19 employees' perceptions of their careers and intentions toward turnover. This study uses a cross-sectional questionnaire to answer the research questions and provide a comprehensive view of whether the new literature on career management fit theory mitigates the impact, repairs current gaps, and prepares for future person-organization (P-O) fit theory extensions. The study collected data from 284 full-time Honduran employees. The data was then processed by SPSS AMOS 29 and IBM SPSS to run a confirmatory factor analysis and test the hypothesis results. The research methods and findings statistically confirmed that organizational and individual career management interact as strongly as a tango dance. Individual career management positively predicted psychological contract breaches and turnover intention and perceived organizational support as a moderator strengthened the relationships. This study contributed several theoretical and practical implications to the existing career literature. First, the study responded to a call for more research regarding the role of career management fit in P-O fit theories. Second, relevant parties can cultivate insights from this study to promote individuals' career management by nurturing an environment that signals highly perceived organizational support. Third, the study concluded that survival depends on matching business process outsourcing requirements with individual aspirations to foster continuous growth and remain competitive. Finally, the research generated important references and suggestions for further study in the new career landscape where the individual becomes an essential vehicle for organizational success through a people-first culture.

    ACKNOWLEDGEMENT I ABSTRACT I TABLE OF CONTENTS III LIST OF FIGURES LIST OF TABLES I CHAPTER I INTRODUCTION 1 Statement of the Problem 3 Purposes of the Study 5 Research Questions 5 Significance of the Study 6 Definition of Key Terms 7 CHAPTER II LITERATURE REVIEW 8 The Honduran Business Process Outsourcing Industry 8 Turnover Intentions in the Latin American BPO Industry Post Covid-19 11 The Effect of Social Exchange Theory on Career Management 13 Career Management Through Person-Organization Fit Theory 15 Traditional Career Management Theories 16 The Mediating Effect of Psychological contract breaches 19 The Moderating Effect of Organizational Career Management 23 CHAPTER III METHODOLOGY 26 Research Framework and Hypotheses 26 Research Procedure 27 Research Method 30 Main Study Sample 30 Questionnaire Distribution and Data Collection 31 Questionnaire Design and Measurements 33 Pilot Test Data Analysis 38 Confirmatory Factor Analysis (CFA) 44 Validity and Reliability 48 Face Validity 48 Content Validity 49 Convergent Validity 49 Discriminant Validity 51 Common Method Variance (CMV) 52 Data Analysis 52 Descriptive Statistics Analysis 52 Pearson Correlation Analysis 52 Hypothesis Testing Through Hierarchical Regression Analysis 53 Hypothesis Testing Through Regression-based Approach 53 ANOVA Statistical Analysis 54 CHAPTER IV RESULTS AND DISCUSSIONS 55 Result of Demographic Statistics for Main Study 55 Result of Pearson Correlation Analysis 56 Result of Hierarchical Regression Analysis 58 Mediation Analysis (MACRO PROCESS) for Hypothesis 4 60 Moderation Analysis (PROCESS) for Hypothesis 5 and Hypothesis 6 61 Supplemental Analysis 64 Results of Hypothesis Testing Summary 67 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS 69 Discussions 69 Theoretical Contributions 71 Practical Implications of the Study 73 Limitations 75 Recommendations for Future Studies 77 REFERENCES 79 APPENDIX A 86

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