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研究生: 陳偉杰
Wei-chieh Chen
論文名稱: 立法院會議績效管理模式之建構
Modeling the Performance Management of Legislative Yuan Meetings
指導教授: 黃城
Huang, Chen
蘇聖珠
Su, Sheng-Chu
學位類別: 博士
Doctor
系所名稱: 政治學研究所
Graduate Institute of Political Science
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 352
中文關鍵詞: 立法院績效管理平衡計分卡層級分析法策略地圖
英文關鍵詞: Legislative Yuan, Performance Management, Balanced Score Card, Analytic Hierarchy Process, Strategy Maps
論文種類: 學術論文
相關次數: 點閱:1141下載:15
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  • 一個有效率的會議,必須充分運用人力資源與避免時間浪費,如此始可達成會議之目的。立法院為我國最高立法機關,90年代起地位日漸重要。在精省與國民大會虛級化後,立法院更成為唯一的民意代表機關,其重要性可想而知。由於立法院所進行的會議議程關係全民福祉,因此會議績效之良窳,往往是民眾關心的重點。
    本研究採用平衡計分卡(balanced score card , BSC)之理論基礎與相關文獻分析,並提出立法院會議績效管理之五大構面、十六項策略主題及四十九項工作項目。藉由相關專家代表之問卷填答,採用層級分析法(analytic hierarchy process , AHP)分析結果,取得各層級項目之相對權重,建構出立法院會議績效管理之關鍵績效指標(key performance indicator, KPI),作為提升立法院會議績效管理之基礎;並推導出立法院會議績效管理策略地圖,歸納出主流程、次流程與關鍵流程等最佳決策,作為提供立法院提升會議績效管理之參考。
    審視立法院政治生態改變後之會議運作概況,發現立法委員人數減半對提升會議績效並無顯著成效,且會議績效不彰之原因應可歸納為非制度面與制度面探討。最後將「公民參與」概念與本研究之立法院會議績效管理指標及策略地圖相結合,勾勒出立法院會議績效管理模式雛形,作為提升會議績效管理之參考,以達成提升國會形象及尊嚴之最終目的。

    To achieve an effective conference which serves its purposes, time and resources ought to be precisely managed. The role of Legislative Yuan, the supreme legislative organization of Republic of China, has become of more importance since 1990s, with the downsizing of Taiwan Province Government and the degradation of National Assembly. As Legislative Yuan has become the sole governmental institution to gather and reflect public opinions, its status today involves power endowed by citizens and representation of nation’s interests. The regular meeting held at Legislative Yuan aim to discuss and pursue nation’s benefits, therefore, the performance management of which is inevitably the main concern of the general public.
    In this study, five constructs, sixteen theme strategies and forty nine work items are proposed on the basis of balanced score card (BSC) theory and related literatures. Respective hierarchy weights are obtained through the surveys on experts in the field by analytic hierarchy process (AHP) to develop the key performance indicators (KPI) of Legislative Yuan’s meeting performance management. Furthermore, based on the KPI acquired through survey and analysis, a strategy map for management of meeting performance will be generated on respective decision levels, as a suggestion to promotion of meeting performance management at Legislative Yuan.
    On examining the operation of the meetings after the change in political environment, the study found that the reduction of legislator seats to half doesn’t help enhance the meeting performance and the poor performance can be attributed into institutional and non-institutional factors, which are discussed in this study. Moreover, the concept of “Civil Participation” is combined with meeting performance management and strategy map in this study to propose a primary model of meeting performance management for daily practice, whose goal is to enhance the public perception and efficiency of our national congress.

    第一章 緒論 1 第一節 研究動機與目的 1 第二節 名詞釋義與文獻分析 3 第三節 研究方法與範圍 28 第四節 待答問題與研究架構 32 第二章 會議績效管理相關理論與研究發展 37 第一節 公共管理相關理論 37 第二節 績效管理相關理論 51 第三節 平衡計分卡理論與應用 58 第四節 會議管理之探討與研析 76 第三章 研究設計與實施 85 第一節 研究流程與觀念性架構 85 第二節 專家意見調查訪問設計 90 第三節 AHP問卷設計與實施 99 第四節 層級分析法理論與應用 103 第四章 立法院會議績效管理指標建構之分析 117 第一節 第一次專家意見調查訪問結果與分析 117 第二節 第二次專家意見調查訪問結果與分析 134 第三節 立法院會議績效管理指標之層級架構 144 第五章 應用AHP探討立法院會議績效管理指標 155 第一節 立法院內之AHP問卷結果分析 155 第二節 行政部門之AHP問卷結果分析 175 第三節 立法院會議績效管理指標之綜合分析 193 第四節 立法院會議績效管理策略地圖之建構 211 第六章 立法院會議績效管理模式的評估與雛形 225 第一節 立法院政治生態改變之訴求檢討 225 第二節 立法院會議績效管理不彰之因素 232 第三節 立法院會議績效管理模型的評估 240 第四節 立法院會議績效管理模式之雛形 248 第七章 結論 255 第一節 研究發現 255 第二節 研究建議 262 第三節 研究展望 265 參考文獻 269 附錄 285

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    鄧振源、曾國雄(1989b),〈層級分析程序法(AHP)的內涵特性與應用(下)〉,《中國統計學報》,第27卷第7期,頁1-20。
    薛義誠、黃振庭(2003),〈利用分析層級程序法探討臺灣中草藥製造業之關鍵成功因素〉,《中醫藥雜誌》,第14卷第2期,頁87-98。
    謝聖斌(2004),《議事效率與立法院相關立法之分析》,私立中國文化大學中山學術研究所碩士論文,未出版。
    羅傳賢(2006),《會議管理與法制》,台北:五南。

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    三、網路資源
    立法院全球資訊網,http://www.ly.gov.tw
    立法院國會圖書館,http://npl.ly.gov.tw/do/www/homePage
    澄社國會評鑑(2007),http://www.ts.twmail.org/content/default.asp?cateID=7

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