不論何種產業的員工都可能面臨著工作家庭角色間的衝突，會造成員工的工作敬業程度降低，並進而影響員工執行組織公民行為，因此本研究以工作敬業為中介變項來探討工作家庭衝突與組織公民行為之關聯性。研究對象以不分產業之員工為對象，並透過AMOS統計軟體將262份有效問卷進行統計分析，驗證本研究各項假設。分析研究結果為:(1)工作家庭衝突對工作敬業具有負向關係；(2)工作敬業對組織公民行為有正向關係；以及(3)工作敬業會完全中介工作家庭衝突與組織公民行為的關係。並透過本研究提供後續研究之參考以及提供企業管理者在相關的管理實務上予以參考。

Many kind of industry employees may face the conflict between work-family. It not only reduce the employees in work engagement, and thus affect the employees to show the organizational citizenship behaviors. The purpose of this study was to investigate the effects of work-family conflict on organizational citizenship behaviors, and to testify the mediating role of work engagement. This research employed the questionnaire survey to collect the data and 262 valid questionnaires were retrieved .The data were used to verify the hypotheses of the study. The results of the analysis are: 1. Work-family conflict has a negative relationship on work engagement; 2. Work engagement has a positive relationship on organizational citizenship behavior; 3. Work engagement was found to have mediating effects between work-family conflict and organizational citizenship behavior. This finding provides business managers that they can decrease employee work-family conflict and proposed some practical and follow-up study suggestion.

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