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研究生: Abdou Ceesay
Abdou Ceesay
論文名稱: Examining the Effect of Motivation, Knowledge Sharing, Knowledge Creation Process, and Innovation on The Gambia Telecom and Cellular Company’s Performance
Examining the Effect of Motivation, Knowledge Sharing, Knowledge Creation Process, and Innovation on The Gambia Telecom and Cellular Company’s Performance
指導教授: 施正屏
Shih, Cheng-Ping
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 102
中文關鍵詞: organizational performancemotivationknowledge creation processinnovationknowledge sharing
英文關鍵詞: organizational performance, motivation, knowledge creation process, innovation, knowledge sharing
DOI URL: http://doi.org/10.6345/THE.NTNU.GIHRD.018.2018.F06
論文種類: 學術論文
相關次數: 點閱:157下載:7
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  • In today’s global business, competition is fierce and is gaining momentum across frontiers, and organisations are working hard to keep performance steady and sustainable. The phenomenon of organisation performance is not peculiar in the management science researches, as such numerous studies has been conducted on it. However, measuring it was considered a difficult task in the sense it entails critical and salient dimensions that sometimes makes it hard to measure. Therefore, it’s multidimensional. Notwithstanding the magnitude of study on organisational performance, focus on sub-Saharan countries, especially in The Gambia has limited literatures. This study aims to examine the effect of motivation, knowledge creation process, knowledge sharing, and innovation on The Gambia Telecom and Cellular Company’s performance. It is important to note that this study is non-comparative instead treating the two companies as one based on their commonalities both in terms of management practices and operation mode. Most importantly, for easy access to diverse employees for convenient data collection, thus help present justifiable and reasonable results. The research approach was typically quantitative and Partial Least Squares (PLS) was purely used to analyse the obtained data, with a total of 206 valid participants who completed online questionnaires. The participants of this study included employees of both (Gamtel/Gamcel), which excluded auxiliary staff, contract staff and trainees. The results reveal that both motiving factors has a positive and significant effect on knowledge sharing. Likewise, knowledge sharing and innovation has positive and significant effect on organizational performance. On the other hand, knowledge creation process has a weak effect on knowledge sharing thus the null hypothesis for this relationship was accepted.

    Keywords: motivation, knowledge creation process, innovation, knowledge sharing, organisational performance

    TABLE OF CONTENTS ACKNOWLEDGEMENT ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES VI CHAPTER I INTRODUCTION 1 Background of the Study 1 Purposes of the Study 4 Research Questions 5 Significance of the Study 5 Delimitations 6 Limitations 6 Definition of Key Terms 6 Company Background 8 CHAPTER II LITERATURE REVIEW 10 Motivation Theory 10 Intrinsic Motivation 12 Extrinsic Motivation 17 Knowledge Sharing 21 Knowledge Creation Process 23 Innovation 28 Organisational Performance 30 CHAPTER III RESEARCH METHODOLOGY 34 Research Framework 34 Research Hypothesis 34 Research Procedure 35 Data Collection 35 Measurement Instrument 36 Construct Coding and Scales 37 Reliability and Validity 43 Data Analysis 45 CHAPTER IV PILOT AND MAIN STUDY RESULTS 46 PLS Result for Pilot Study 46 PLS Results for Main Study 49 Correlation Analysis 58 Reliability and Validity Analysis 62 Research Model Testing 65 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS 69 Conclusions 69 Research Recommendations 71 Recommendation for Future Research 72 REFERENCES 73 APPENDIX A: COVER LETTER 85 APPENDIX B: QUESTIONNAIRES 86 APPENDIX C: PLS PILOT STUDY RESULTS 93 APPENDIX D: PLS MAIN STUDY RESULTS 99

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