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研究生: 吳宜恩
Wu, Yi-En
論文名稱: 職場負面八卦對退卻行為之影響─以負向情感為中介,樂觀為調節
The Influence of Negative Workplace Gossip on Employee Withdrawal Behavior: The Mediating Role of Negative Affect and the Moderating Role of Optimistic
指導教授: 陳怡靜
Chen, Mavis Yi-Ching
口試委員: 謝慧賢
Hsieh, Hui-Hsien
許書瑋
Hsu, Ryan Shu-Wei
陳怡靜
Chen, Mavis Yi-Ching
口試日期: 2023/07/03
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 74
中文關鍵詞: 職場負面八卦退卻行為負向情感樂觀
英文關鍵詞: negative workplace gossip, withdrawal behavior, negative affect, optimism
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202301474
論文種類: 學術論文
相關次數: 點閱:136下載:17
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  • 職場八卦行為無處不在,經常出現在人們日常生活當中。本研究以情感事件理論為基礎,探討職場負面八卦對退卻行為之影響,以及負向情感介於職場負面八卦與退卻行為之間的中介效果、樂觀在職場負面八卦與負向情感之調節效果。本研究採取問卷調查法,以便利取樣方式,針對工作年資達六個月的國內全職工作者作為研究對象,進行兩階段且間隔三週的Survey Cake問卷調查,原回收376份問卷,在刪除無效樣本後,最後有效問卷為334份,有效回收率達88%。根據研究結果發現:(1)職場負面八卦與負向情感具有正向顯著關係(2)負向情感與退卻行為具有正向顯著關係(3)負向情感在職場負面八卦與退卻行為間具有顯著的中介效果(4)樂觀在職場負面八卦與負向情感間的調節效果未獲得支持。

    Workplace gossip is ubiquitous and often occurs in people's daily life. This study is based on the affective events theory, attempts to understand the impact of workplace negative gossip on withdrawal behavior, the mediating effect of negative affect between workplace negative gossip and withdrawal behavior, and the moderating effect of optimism between workplace negative gossip and negative affect. This study used convenience sampling method with questionnaire, and a two-stage survey was administered three weeks apart on full-time workers with six months of working experience. A total of 376 online questionnaires were collected. After excluding invalid samples, we obtained a final sample of 334 valid questionnaires and the valid response rate is 88%. The results showed that (1) negative workplace gossip which related to negative affect was positive; (2) negative affect which related to withdrawal behavior was positive; (3) the relationship between negative workplace gossip and withdrawal behavior was mediated by negative affect (4) optimism did not moderate the relationship between negative workplace gossip and negative affect.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第二章 文獻探討 5 第一節 職場負面八卦 5 第二節 負向情感 8 第三節 退卻行為 10 第四節 樂觀 12 第五節 各研究變項之關聯性 14 第三章 研究方法 21 第一節 研究架構 21 第二節 研究假設 22 第三節 研究步驟 22 第四節 研究對象 24 第五節 研究工具 27 第六節 資料分析方法 34 第四章 研究結果 37 第一節 驗證性因素分析 37 第二節 相關分析 40 第三節 假設驗證 42 第五章 結論與討論 47 第一節 研究結果與討論 47 第二節 實務意涵 49 第三節 研究限制及未來研究建議 51 參考文獻 53 一、中文部份 53 二、外文部份 56 附 錄 67 附錄一 職場負面八卦對退卻行為之影響研究問卷第一階段 69 附錄二 職場負面八卦對退卻行為之影響研究問卷第二階段 73

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