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研究生: 韋靖
Elias Gustav Borgelius
論文名稱: Leading Change under Uncertainty: Lessons from a Multinational Automotive Company
Leading Change under Uncertainty: Lessons from a Multinational Automotive Company
指導教授: 張媁雯
Chang, Wei-Wen
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2020
畢業學年度: 108
語文別: 英文
論文頁數: 54
英文關鍵詞: Organizational change management
DOI URL: http://doi.org/10.6345/NTNU202001014
論文種類: 學術論文
相關次數: 點閱:144下載:21
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  • The modern business environment is high paced, and organizations has to adapt in order to keep up with the technological advancement of its industries. The Automotive industry is currently facing a technological shift towards electrification which has disrupted the industry for many manufacturers, and many are undergoing change management. This study investigates the change management efforts of a multinational manufacturer of commercial vehicles through four different aspects; planning, implementation, communication and employee experiences/perceptions. 15 in-depth interviews were conducted with managers and employees of a Taiwanese subsidiary, currently in the process of change management. The findings showed that the change management planning was executed in the Headquarter of the mother organization while it was the responsibility of the subsidiary to implement concrete actions to match the plans, as well as communicate the new strategies to the local employees and stakeholders. The local employees raised issues about the change management, such as lack of transparency, language barriers, fear of leading change and cultural differences between mother organization and subsidiary. By investigating the change management of a multinational automotive manufacturer, it becomes evident that there are many problems faced by both management and employees. My research highlights the issues in this process which could be of interest for organizations currently undergoing change management in the same industry, or under similar circumstances.

    ACKNOWLEDGEMENTS I ABSTRACT II TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background 1 Problem Statement 3 Research Purpose 4 Research Questions 4 Definition of Terms 5 CHAPTER II LITERATURE REVIEW 7 Organizational Change 7 Organizational Change Management 8 Organizational Culture 10 People Issues in Change Management 11 CHAPTER III RESEARCH METHODS 13 Research Questions 13 Case Description 13 Research Approach 14 Research Framework 15 Research Procedure 15 Participants 18 Data Collection 19 Research Quality 22 CHAPTER IV FINDINGS AND DISCUSSIONS 25 The planning Phase of the Change Management 25 The Change Management Implementation 27 The Change Management Communication 29 Employee Experiences of the Change Management 31 Discussions 39 CHAPTER V CONCLUSION & IMPLICATIONS 43 Conclusion 43 Practical Implications 44 Theoretical Implications 44 Research Limitations 45 Suggestions for Future Research 46 REFERENCES 47 APPENDIX 51

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