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研究生: 吳相賢
Wu, Hsiang-Hsien
論文名稱: 銀行員工工作壓力、自我效能與組織公民行為之關聯性研究
指導教授: 李隆盛
Lee, Lung-Sheng
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 88
中文關鍵詞: 工作壓力自我效能組織公民行為
英文關鍵詞: job stress, self-efficacy, organizational citizenship behaviors
DOI URL: https://doi.org/10.6345/NTNU202203625
論文種類: 學術論文
相關次數: 點閱:156下載:19
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  • 我國銀行家數眾多,競爭相當激烈,加上環境與經營型態之轉變,愈來愈期望員工展現利他的組織公民行為,且利於組織在變遷過程中增強組織能力。本研究旨在了解銀行員工在工作壓力、自我效能與組織公民行為之間的關係。採用問卷調查369名銀行正職員工,得有效問卷回收328份,有效問卷回收率為91.62%,有效問卷統計分析後,獲致結果如下:(1)工作壓力與組織公民行為之間呈顯著負向關係(2)自我效能會顯著弱化工作壓力對組織公民行為的負向影響。因此,銀行宜設法降低員工工作壓力感,且宜一併提高員工自我效能感。

    The banks in Taiwan are confronted with fierce competition because there are many banks and their environment as well as business patterns are ever-changing. Thus, the bank employees have been expected to show altruism organizational citizenship behaviors so that the banks can enhance their organizational capabilities during the change. This study aimed to explore the relationship among the bank employee’s job stress, self-efficacy and organizational citizenship behaviors. There were 369 questionnaires sent to banks’ official employees and 328 (91.6%) valid ones were returned. After conducting statistical analyses, the results of this study are as follows: (1) A negative relationship exits between job stress and organizational citizenship behaviors; (2) Self-efficacy significantly weakens the negative impact of job stress on organizational citizenship behavior.Therefore, it is suggested that banks should simultaneously reduce their employees’ job stress and enhance employees’ self-efficacy to gain employees’ organizational citizenship behaviors.

    目錄 謝 誌 i 中文摘要 iii ABSTRACT v 目 錄 vii 表 次 ix 圖 次 xi 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 4 第三節 研究範圍與限制 5 第四節 重要名詞釋義 6 第二章 文獻探討 9 第一節 工作壓力 9 第二節 自我效能 14 第三節 組織公民行為 18 第四節 工作壓力、自我效能與組織公民行為之關係 23 第三章 設計與實施 27 第一節 研究架構與假設 27 第二節 研究方法 28 第三節 研究對象 29 第四節 研究工具 29 第五節 實施程序 38 第六節 資料處理 41 第四章 結果與討論 43 第一節 樣本特性 43 第二節 各變項與題項之敘述性統計分析 47 第三節 工作壓力、自我效能與組織公民行為之相關分析 54 第四節 工作壓力、自我效能與組織公民行為之迴歸分析 55 第五節 研究假設結果摘要 58 第五章 結論與建議 59 第一節 結論 59 第二節 建議 61 參考文獻 67 一、中文部分 67 二、外文部分 71 附錄 79 附錄一 工作壓力、自我效能與組織公民行為調查問卷 81 附錄二 問卷中英文對照 85

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