簡易檢索 / 詳目顯示

研究生: 張宣妮
Chang, Hsuan-Ni
論文名稱: AI面試系統及個人評估問卷對於人格特質評價之練習效應
The practice effect of AI interview system and personal assessment questionnaire on personality trait evaluation
指導教授: 孫弘岳
Suen, Hung-Yue
口試委員: 陳建丞 陳怡靜 孫弘岳
口試日期: 2021/10/26
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 63
中文關鍵詞: 非同步視訊面試五大人格特質練習效應
英文關鍵詞: asynchronous video interviews, big five personality, practice effect
研究方法: 實驗設計法
DOI URL: http://doi.org/10.6345/NTNU202101757
論文種類: 學術論文
相關次數: 點閱:375下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 隨著互動式資訊技術的迅速發展,非同步視訊面試因其快速且便利的特性,已更加被企業所接受並使用,透過結合人工智慧及機器學習的技術,即可分析個人的五大人格特質。同時,也有研究證實人格特質能夠預測未來職場表現,但應徵者是否能過不斷的練習,來改變過去常被企業使用的自我評估問卷或是人工智慧面試系統所分析出的人格特質?若是求職者可以透過練習改變測評結果,表示求職者能夠扭曲該測評方式的效度,該測評方式也不具信度。
    因此,本研究將探討以自我評估問卷及人工智慧面試兩種方式在評估人格特質,受試者所展現的練習效應。評估人格特質自我評估問卷與人工智慧評估人格特質之間,何者具有更高的可靠性。
    本研究採用準實驗研究法,研究對象為個案公司中的120位企業內部員工。結果顯示,如果應徵者多次的接受問卷調查,回答內容很有可能可以被刻意操弄,甚至因為多次的練習,營造出更為不同的結果,導致結果的與實際狀況不相符;而受試者在人工智慧面試評估系統上,完成前後兩次的非同步視訊面試,所得到的人格特質分析結果,皆沒有產生顯著的變化,顯示出了一致性的得分。因此,當面試官使用人工智慧面試系統分析應徵者的人格特質時,可以獲得更加真實的結果。

    Face-to-face employment interviewing is a widely used selection method to identify a job candidate’s personality traits and interpersonal communication skills that are critical criterion for predicting job performance. Other than verbal content, most of interviewers observe a job candidate’s nonverbal responses, and utilized the cues to judge the candidate’s personality traits and communication skills.
    However, face-to-face interviewing is limited by time and place. Therefore, more and more companies use asynchronous video interviews (AVIs) as an alternative method because AVIs allow the job candidates to answer pre-established questions through a webcam and mobile devices. As advance in artificial intelligence (AI), AVIs enable with AI agent are increasingly adopted as a new automatic interview process by employers.
    Many job applicants may persist to retake the testing for raise the opportunity to get the job offers. One the one hand the retesting policy merits the procedural justice in personnel selection; on the other hand, it may be a concern for test-retest reliability. Thus, this project aims to examine whether job applicants may change their results through constant practice and retake tests. Applicants may retake the test in order to raise the opportunity to get the job offers.
    Using new technology and passing appropriate training can enhance the applicant’s control and change of personality traits during the video interview. However, to best of our knowledge, there is no empirical study has been conducted to examine whether such training or practice can allow humans to affect the performance of video interviews by changing their behavior.
    Accordingly, this study will examined whether the applicant’s assessed personality traits would be changed in test-retest interval change and evaluated the practice effects between traditional self-reported personality traits, other-reported and AI-assessed personality traits. The implications of this study results will be discussed in the conference for improvement and development of industrial education in AI.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第三節 名詞解釋 5 第二章 文獻探討 9 第一節 人格特質對於面試之影響 9 第二節 人格特質自我評估的練習效應 10 第三章 研究設計與實施 15 第一節 研究架構 15 第二節 研究假設 17 第三節 研究對象 19 第四節 研究方法 20 第五節 研究工具 30 第六節 研究處理與分析 31 第七節 研究步驟 32 第四章 結果與討論 35 第一節 信度與效度分析 35 第二節 相依樣本T檢定 37 第五章 結論與建議 41 第一節 結論 41 第二節 實務管理意涵 43 第三節 研究限制與未來研究建議 44 參考文獻 47 一、中文部份 47 二、外文部份 47 附錄 53 附錄一 人格特質問卷 55 附錄二 非同步錄影面試題目 58 附錄三 研究參與者知情同意書 59

    一、 中文部份
    孫弘岳(2021)。遠距 AI面試 10 大 FAQ。能力雜誌,784,40–46。
    孫弘岳(2019)。AI面試官看穿你的心。能力雜誌,757,20–24。
    陳建丞(2010)。應徵者外表吸引力對面試官評量之影響-以面試官訓練為干擾變數。人力資源管理學報,5(4),55–66。 https://doi.org/10.6147/JHRM.2005.0504.02
    堯翊淇(2020)。人工智慧模擬面試官預測應徵者溝通技巧與五大性格之效果研究(碩士論文)。國立臺灣師範大學。

    二、 外文部分
    Apers, C., & Derous, E. (2017). Are they accurate? Recruiters' personality judgments in paper versus video resumes. Computers in Human Behavior, 73, 9–19. https://doi.org/10.1016/j.chb.2017.02.063
    Barrick, M. R., & Mount, M. K. (1991). The big five personality dimensions and job performance: a meta‐analysis. Personnel Psychology, 44(1), 1–26. https://doi.org/10.1111/j.1744-6570.1991.tb00688.x
    Berkelaar, B. L. (2017). Different ways new information technologies influence conventional organizational practices and employment relationships: The case of cybervetting for personnel selection. Human Relations, 70(9), 1115–1140. https://doi.org/10.1177/0018726716686400
    Burke, R. J., Matthiesen, S. B., & Pallesen, S. (2006). Personality correlates of workaholism. Personality and Individual Differences, 40(6), 1223–1233. https://doi.org/10.1016/j.paid.2005.10.017
    Brenner, F. S., Ortner, T. M., & Fay, D. (2016). Asynchronous video interviewing as a new technology in personnel selection: The applicant’s point of view. Frontiers in Psychology, 7(863), 1–11. https://doi.org/10.3389/fpsyg.2016.00863
    Celiktutan, O., & Gunes, H. (2015). Automatic prediction of impressions in time and across varying context: Personality, attractiveness and likeability. IEEE Transactions on Affective Computing, 8(1), 29–42. https://doi.org/10.1109/TAFFC.2015.2513401
    Costa, P. T., & McCrae, R. R. (1992). Four ways five factors are basic. Personality and Individual Differences, 13(6), 653–665. https://doi.org/10.1016/0191-8869(92)90236-I
    Conrad, D., & Newberry, R. (2011). 24 business communication skills: attitudes of human resource managers versus business educators. American Communication Journal, 13, 4–23.
    DeGroot, T., & Gooty, J. (2009). Can nonverbal cues be used to make meaningful personality attributions in employment interview? Journal of Business and Psychology, 24(2), 179–192. https://doi.org/10.1007/s10869-009-9098-0
    Donnellan, M. B., Oswald, F. L., Baird, B. M., & Lucas, R. E. (2006). The mini-IPIP scales: tiny-yet-effective measures of the Big Five factors of personality. Psychological Assessment, 18(2), 192. https://doi.org/10.1037/1040-3590.18.2.192
    Gorman, C. A., Robinson, J., & Gamble, J. S. (2018). An investigation into the validity of asynchronous web-based video employment-interview ratings. Consulting Psychology Journal: Practice and Research, 70(2), 129–146. https://doi.org/10.1037/cpb0000102
    Greg, S. J., Zhang, H., Wiesner, W. H., Hackett, R. D., & Yuan, Y. (2013). A comparative assessment of videoconference and face-to-face employment interviews. Management Decision, 51(8), 1733–1752. https://doi.org/10.1108/MD-09-2012-0642
    Hausknecht, J. (2010). Candidate persistence and personality test practice effects: Implications for staffing system management. Personnel Psychology, 63(2), 299–324. https://doi.org/10.1111/j.1744-6570.2010.01171.x
    Hee, O. C. (2014). Validity and Reliability of the Customer-Oriented Behaviour Scale in the Health Tourism Hospitals in Malaysia. International Journal of Caring Sciences, 7(3), 771–775.
    Janet T. S., & Ann S. R. (1992). Workaholism: Definition, Measurement, and Preliminary Results. Journal of Personality Assessment, 58(1), 160–178. https://doi.org/10.1207/s15327752jpa5801_15
    Kluemper, D. H., McLarty, B. D., Bishop, T. R., & Sen, A. (2015). Interviewee selection test and evaluator assessments of general mental ability, emotional intelligence and extraversion: Relationships with structured behavioral and situational interview performance. Journal of Business and Psychology, 30(3), 543–563. https://doi.org/10.1007/s10869-014-9381-6
    Levashina, J., Hartwell, C. J., Morgeson, F. P., and Campion, M. A. (2014). The structured employment interview: narrative and quantitative review of the research literature. Personnel Psychol, 67(1), 241–293. https://doi.org/10.1111/peps.12052
    Lin, H. F. (2010). Applicability of the extended theory of planned behavior in predicting job seeker intentions to use job‐search websites. International Journal of Selection and Assessment, 18(1), 64–74. https://doi.org/10.1111/j.1468-2389.2010.00489.x
    McArthur, L. Z., & Baron, R. M. (1983). Toward an ecological theory of social perception. Psychological Review, 90(3), 215–238. https://doi.org/10.1037/0033-295X.90.3.215
    Mejia, C., & Torres, E. N. (2018). Implementation and normalization process of asynchronous video interviewing practices in the hospitality industry. International Journal of Contemporary Hospitality Management.
    Mount, M. K., Barrick, M. R., & Strauss, J. P. (1994). Validity of observer ratings of the Big Five personality factors. Journal of Applied Psychology, 79(2), 272–280. https://doi.org/10.1037/0021-9010.79.2.272
    Thoms, P., Moore, K.S. & Scott, K.S. (1996). The relationship between self‐efficacy for participating in self‐managed work groups and the big five personality dimensions. Journal of Organizational Behavior, 17(4), 349–362. https://doi.org/10.1002/(SICI)1099-1379(199607)17:4<349::AID-JOB756>3.0.CO;2-3
    Nguyen, L. S., Frauendorfer, D., Schmid Mast, M., & Gatica-Perez, D. (2014). Hire me: Computational inference of hirability in employment interviews based on nonverbal behavior. IEEE Transactions on Multimedia, 16(4), 1018–1031. https://doi.org/10.1109/TMM.2014.2307169
    Nilugonda, M., Madhavi, K., & Nagaraju, K. C. (2020). Big Five Personality Traits Prediction Using Deep Convolutional Neural Networks(Eds.), In International Conference on Advanced Informatics for Computing Research (pp. 446–455). Springer, Singapore. https://doi.org/10.1007/978-981-16-3660-8_42
    Nunnally, J. C. (1978). An overview of psychological measurement. Clinical Diagnosis of Mental Disorders, 97–146. https://doi.org/10.1007/978-1-4684-2490-4_4
    Penney, L. M., David, E., & Witt, L. A. (2011). A review of personality and performance: Identifying boundaries, contingencies, and future research directions. Human Resource Management Review, 21(4), 297–310. https://doi.org/10.1016/j.hrmr.2010.10.005
    Randall, D. M., & Fernandes, M. F. (1991). The social desirability response bias in ethics research. Journal of Business Ethics, 10(11), 805–817. https://doi.org/10.1007/BF00383696
    Rosenberg, E. L., Ekman, P., Jiang, W., Babyak, M., Coleman, R. E., Hanson, M., O'Connor, C., Waugh, R., & Blumenthal, J. A. (2001). Linkages between facial expressions of anger and transient myocardial ischemia in men with coronary artery disease. Emotion, 1(2), 107–115. https://doi.org/10.1037/1528-3542.1.2.107
    Ryan, A. M., Reeder, M. C., Golubovich, J., Grand, J., Inceoglu, I., Bartram, D., Derous, E., Nikolaou, I., & Yao, X. (2017). Culture and testing practices: is the world flat? Applied Psychology: An International Review, 66(3), 434–467. https://doi.org/10.1111/apps.12095
    Suen, H. Y., Chen, M. Y. C., & Lu, S. H. (2019). Does the use of synchrony and artificial intelligence in video interviews affect interview ratings and applicant attitudes? Computers in Human Behavior, 98, 93–101. https://doi.org/10.1016/j.chb.2019.04.012
    Straus, S. G., Miles, J. A., & Levesque, L. L. (2001). The effects of videoconference, telephone, and face-to-face media on interviewer and applicant judgments in employment interviews. Journal of Management, 27, 363–381. https://doi.org/10.1177/014920630102700308
    Torres, E. N., & Gregory, A. (2018). Hiring manager’s evaluations of asynchronous video interviews: The role of candidate competencies, aesthetics, and resume placement. International Journal of Hospitality Management, 75, 86–93. https://doi.org/10.1016/j.ijhm.2018.03.011
    Torres, E. N., & Mejia, C. (2017). Asynchronous video interviews in the hospitality industry: Considerations for virtual employee selection. International Journal of Hospitality Management, 61, 4–13. https://doi.org/10.1016/j.ijhm.2016.10.012
    Van de Mortel, T. F. (2008). Faking it: social desirability response bias in self-report research. Australian Journal of Advanced Nursing, The, 25(4), 40–48. https://doi.org/10.3316/informit.210155003844269

    無法下載圖示 本全文未授權公開
    QR CODE